The collections department is a resource for students, parents and departments, assisting with financial literacy and debt/collection prevention.

one stop

Sign in at the One Stop Kiosk to see a collections representative!

 

Contact Information

Call us at 786-1440 option 3 or email uaa_collections@uaa.alaska.edu
Fax: (907) 786-1301
 

Our collections staff oversees current term tuition payment plans, works with students to arrange payment for delinquent accounts, processes returned checks, PFD garnishment and third-party debt collection.
If you have a delinquent account or concern about your ability to pay,
please contact our office immediately.


 

Unable to Pay Your Entire Bill by the Payment Deadline?

UAA Offers payment plans so that you can spread your payments out over the course of the semester. See available payment plans.


 Holds

Students whose accounts are not paid in full by the payment deadline will have accounts receivable (AR) holds placed on their accounts and will not receive transcripts, diplomas and are not permitted to register for additional classes until their past due balance is paid in full. Holds may also be placed on your account due to parking citations, health center charges or library fines. Memo (AM) holds, are for internal use and may exist on your account but do not affect transcripts or registration. Generally, AR holds will be automatically lifted 24 hours after payment is received. All other holds are lifted manually. Please contact collections at 786-1440 option 3 if you have questions regarding your account hold. 

Faculty/Staff Payroll Deductions

If you are faculty or staff, you are now able to pay your student account on a bi-monthly basis through payroll deductions. To enroll, fill out the payroll deductions form and return to the collections office in person (3901 Old Seward Hwy), email, or fax to 786-1301.


PFD Garnishment

If you have a delinquent account, your Alaska Permanent Fund Dividend (PFD) may be garnished under Alaska Statute 14.40.251 and Alaska Statute 43.23.073. If your account is sent for garnishment, additional details and instructions to appeal the process will be mailed to you. If you believe you owe a balance in error, you should promptly file for an exception.


Third Party Collection

UAA uses collection agencies to assist in maintaining low default rates. Accounts over 180 days old are subject to reporting to a collections agency. Being sent to collections can negatively effect credit and increase your repayment costs through collection fees. UAA uses the following collection agencies:

Williams and Fudge Collections Agency
300 Chatham Ave, Rock Hill, SC 29730
1-800-849-9791

ConServe
200 CrossKeys Office Park, Fairport, NY 14450
1-800-724-4439


Returned Checks

Checks returned due to insufficient funds or a stop pay will be charged back to your student account. A $30 non-refundable processing fee will be charged for all returned checks and your account will be put on hold. In order to release the hold your account must be paid in the amount of the original check in addition to the returned check fee. The university reserves the right to refuse payment by check.


Forms