A. Where did my check get mailed?
Your check got mailed to your mailing address (MA). You can view or change this address at .
A. How do I know if I'm signed up for direct deposit?
You can view or change your direct deposit information at . Changes to direct deposit become effective the following business day.
A. Can I pick up my check?
Due to the high volume of refunds that are processed through our office, we do not allow students to pick up checks. In addition, not having a valid mailing address is not a valid reason to pick up a check. If you would like to receive your refund quicker, please sign up for direct deposit as they take priority to printed checks.
If you are already signed up for direct deposit, canceling your direct deposit to have a check printed will not allow for a faster refund.
A. I think my check got lost in the mail, what should I do?
If it has been more than 10 business days, you may request a stop pay by contacting the Disbursements office. An $18.50 fee applies to all stop pay requests and a check will be re-issued. To avoid lost and returned checks, please sign up for direct deposit at to have your refunds put directly into your bank account.
A. How do I return loan money that has been disbursed to me?
You can return loan money within 14 days of disbursement. Please file a form with financial aid. Any refund received can be returned through the Cashier's office either by returning your un-cashed check or by cash, credit or check if you received direct deposit. Any balance resulting from a return of loan monies is due by the payment deadline.
A. Why didn't my financial aid pay for my parking decal, library fines, book fines, orientation charges, late fees or health center charges?
Federal student financial aid can only cover "institutional charges" as defined by the U.S. Department of Education. This definition includes current year charges for tuition, fees and on-campus room and board. Unless is received, federal financial aid (Title IV) cannot be used to cover non-institutional charges such as: housing damages, parking permits, parking fines, library fine, returned check fees, health center charges, late fees or any charges not directly tied to taking a class.
You may submit a to have these charges paid for by your federal financial aid. A maximum amount of $200 per aid year can be applied to a prior year debt. If you owe more than $200 in a past aid year, please contact Collections to arrange payment. .
A. My refund got sent to the wrong bank account, or the credit card I paid with is closed. What should I do?
The disbursements office is typically notified 5-7 business days after initiation of a direct deposit if it has been rejected. Rejection of a direct deposit will prompt a paper check to print. Please make sure your mailing address is up to date.
If you paid with credit card, your refund will be credited back to your account. If that account is closed, your bank will re-route your refund to your new card or issue you a refund. Please contact your bank or credit card company for more information regarding the status of your refund.
A. What is Title IV?
Title IV is the section of the Higher Education Act of 1965 that regulates the administration of the U.S. federal student financial aid programs. Title IV refers to federal Direct Subsidized and Unsubsidized Loans, TEACH grants, Direct PLUS Loans, Pell Grants, SEOG and Federal Work-Study funding.
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