CBHRS designs program evaluations or implements previously planned program evaluations that need to be carried out by an independent evaluation service.
We believe in:
- Working with the people providing the services to determine what are possible and desirable outcomes of their work
- Using responsive evaluation strategies that result in immediate feedback and have clear and immediate implications for the services we study
- Developing several small rapid-yield studies that provide immediate formative input that can be used to make changes and improvements as needed
- Using both qualitative (talking and process-oriented) and quantitative (numbers and outcome-oriented) approaches to our work
- Using many sources of information to answer questions
- Establishing several distinct criteria to define and measure success
We do this by:
- Talking to lots of people who are involved in different aspects of the project we study
- Respecting the knowledge and expertise of those who deliver services
- Asking for stories and contexts
- Requesting that service providers collect information from those they serve
- Asking for data (numbers)
The steps we take to do evaluation are:
- Identifying goals the evaluation can meet
- Developing a plan for meeting these goals
- Implementing the plan with the help of those providing the services we are studying
- Double-checking that the plan is working
- Fixing the plan if it does not work in the real world
- Collating and organizing the information we received
- Interpreting the information in terms of what it means for the services we study
- Giving feedback to the service providers about what works well and how improvements can be made
- Listening to the service providers after they received our feedback
- Starting all over until all goals are met
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