IT Management

IT%20Management
IT Management

The Office of the CIO and IT Services is responsible for UAA's telecommunications, network infrastructure, and academic technology support services.  We work closely with distributed IT staff located on UAA campuses as well as with our colleagues at UAS, UAF and our Statewide organization.

Mission | ITIL | Scorecard | Governance | Policy | CIO Blog

Misson, Values, and Goals

Our work is organized around our mission, values and goals:

Mission:

We are dedicated to increasing the meaningful and effective use of technology in teaching, learning, research and service in meeting the needs of the UAA communities we serve.

 

Values:

Our values include Excellence, Customer Focus, Innovation, Honesty, Integrity, Mutual Respect, Teamwork & Stewardship

 

Goals:

We focus our energy and work around nine IT Services Goals that are keyed against our Mission, Values and UAA’s strategic technology plan. 

The “Business of IT” is managed with the understanding that our technology infrastructure and services must be clearly defined, operated to meet the high expectations of our customers, and remain flexible in order to respond to UAA’s changing needs.

ITIL Philosophy

IT Services’ organization uses an ITIL framework.  We have fully implemented ITIL’s Incident, Problem, Change and Configuration management processes.  Our IT Call Center operates as an ITIL Service Bureau organization.  You can find out more about this important initiative by following the link on the left.

Read more about our ITIL philosophy, framework, and initiatives.

Balanced Business Scorecard

Our Balanced Scorecard reports our progress on key performance measures.  The Scorecard is an interactive tool that tracks 8 measures that are updated monthly.  It is an important way in which IT Services seeks to make our operations transparent and our work accountable to our customers and stakeholders. 

IT Governance

Our IT Governance and Project Management have been in place since 1999 and have undergone refinement through continuous improvement, evaluation of our efforts and input from the community.

Policy

IT Governance bodies recommend and record policies on the UAA policy site.

CIO Blog

Rich Whitney, CIO, blogs about important Information Technology issues relevant to UAA. His blog aims to share information and generate dialog with UAA students, faculty and staff.  Please chime in on items of interest or suggestions for discussion.