The Office of the CIO and IT Services is responsible for UAA's telecommunications, network infrastructure, and academic technology support services. We work closely with distributed IT staff located on UAA campuses as well as with our colleagues at UAS, UAF and our Statewide organization.
Our work is organized around our mission, values and goals:
The “Business of IT” is managed with the understanding that our technology infrastructure and services must be clearly defined, operated to meet the high expectations of our customers, and remain flexible in order to respond to UAA’s changing needs.
IT Services’ organization uses an ITIL framework. We have fully implemented ITIL’s Incident, Problem, Change and Configuration management processes. Our IT Call Center operates as an ITIL Service Bureau organization. You can find out more about this important initiative by following the link on the left.
Read more about our ITIL philosophy, framework, and initiatives.
Our Balanced Scorecard reports our progress on key performance measures. The Scorecard is an interactive tool that tracks 8 measures that are updated monthly. It is an important way in which IT Services seeks to make our operations transparent and our work accountable to our customers and stakeholders.
IT Governance bodies recommend and record policies on the UAA policy site.
Rich Whitney, CIO, blogs about important Information Technology issues relevant to UAA. His blog aims to share information and generate dialog with UAA students, faculty and staff. Please chime in on items of interest or suggestions for discussion.