IT Services has many different support channels ranging from self help to on-site visits. If you don't find what you are looking for, contact the Call Center.

 

Self Support

UAA IT Services maintains a knowledge base of articles, tutorials and how to's at https://support.uaa.alaska.edu

There is also a support portal for managing your requests to IT Services at https://techsupport.uaa.alaska.edu

 

Phone Support & Requests

The UAA IT Services Call Center is staffed 7 days a week by professional technicians, 363 days a year. The technicians can assist you with password and PIN reset, software understanding, technical requests, as well as general questions about technology. The technicians will log your incident as well so that you may review the process by visiting the self-service portal at http://techsupport.uaa.alaska.edu.

IT Services Call Center

Hours of Operation

  • Monday - Friday 6:00 AM - 12:00 AM
  • Saturday & Sunday 8:00 AM - 5:00 PM
  • UAA Holidays 8:00 AM - 5:00 PM

Menu Options

  1. Computing Technology (Blackboard, Elive, Email and Identity)
  2. Audio/video, smart classrooms, video conferences
  3. Distance Education Services for Students
  4. Modem Support
  5. Telephone Billing and work-orders
  6. Faculty Evaluation Services

Connect with us on Social Media

 

Computer Lab Technicians

General use computer labs are staffed with lab technicians that can help you with your password, the lab computers, the lab software, and printing. Consultants are allowed to limit the time for assistance, particularly if others are waiting for help. Visit the computer labs site for more details about the support resources available.

 

Faculty Support

UAA Academic Innovations & eLearning (formerly Faculty Technology Center) supports the UAA learning environment by fostering quality instructional practices, innovation and technologies. Consisting of instructional designers, developers, multimedia specialists and student support personnel, we support distance education and instructional technologies, and provide professional development opportunities for all of UAA and our rural campuses. 

Visit the Academic Innovations & eLearning (formerly Faculty Technology Center)  web site for more information or contact them at (907)786-4496.

 

Community Campus Support Resources

Each community campus has a local technology department that works closely with Anchorage IT Services.

 

University of Alaska OIT Support

UAA IT Services works closely with the office of technology department for the University of Alaska System, The UA Office of Information Technology, in Fairbanks.

  • UA OIT
    Local (907) 450-8300
    Toll free (800) 478-8226