IT Services has many different support channels ranging from self help to on-site visits. If you don't find what you are looking for, use the following contact information: 

 Support Options

 
 Faculty / Staff
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A Microsoft Lync® support session will allow a Call Center technician to login to your workstation remotely and assist you will your technical concern. This requires the installation of Microsoft Lync on your computer.

 Students / Staff / Faculty

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A Bomgar® Support session will allow a Call Center technician to login to your computer remotely. The technician can then see your workstation and assist you  will making any necessary changes to help you increase your productivity.
Phone Support
786-4646 
(877) 633-3888 (Outside Anchorage)
 Computer Labs |  Community Campuses
 
 

Phone Support & Requests

The UAA IT Services Call Center is staffed 7 days a week by professional technicians, 363 days a year. The technicians can assist you with password and PIN reset, software understanding, technical requests, as well as general questions about technology.

IT Services Call Center

Hours of Operation

  • Monday - Friday 6:00 AM - 12:00 AM
  • Saturday & Sunday 8:00 AM - 5:00 PM
  • UAA Holidays 8:00 AM - 5:00 PM

Menu Options

  1. Computing Technology (Blackboard, Elive, Email and Identity)
  2. Audio/video, smart classrooms, video conferences

Connect with us on Social Media

  Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services. 

Technical Contact(s)
Are you a Technical contact for the many schools and campuses throughout the University of Alaska Anchorage Major Academic Unit??
Subscribe to our ITG (Information Technology Group) Mailing Lists (Here)
 

Computer Lab Technicians

General use computer labs are staffed with lab technicians that can help you with your password, the lab computers, the lab software, and printing. Consultants are allowed to limit the time for assistance, particularly if others are waiting for help. Visit the computer labs site for more details about the support resources available.

 

Community Campus Support Resources

Each community campus has a local technology department that works closely with Anchorage IT Services.