Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Katchemak Bay Campus Connectivity

March 14, 2015 1:45 PM

Connectivity at the Kachemak Bay Campus is in a degraded state. Individuals will not be able to connect to a wired or wireless connection while at the Kachemak Bay Campus.

Network service interruption

February 10, 2015 3:02 PM

Commodity Internet is experiencing issues. We are looking into the problem.

Users are not able to RDP in to anc-soe-rds01.ua.ad.alaska.edu .

January 23, 2015 6:05 PM

Users are not able to log in to anc-soe-rds01.ua.ad.alaska.edu using Windows remote desktop with server name or IP address .

www.alaska.edu sites cannot be access on UAA Wireless using VPN

January 7, 2015 5:00 PM

Users may experience little or no network connectivity while connected to the CISCO AnyConnect VPN.

UAA WiFi reaching www.alaska.edu

December 11, 2014 1:18 PM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail (www.alaska.edu/google). We are investigating this issue to have it resolved as soon as possible.

Network Connectivity at ENRI (707 A St.)

Connectivity including network and telephones are currently unavailable at the ENRI building (707 A St.)

Identity service engine appliance is unresponsive

Individuals are unable to authenticate to the UAA - WiFi Anchorage wireless network at this time.

All systems are available.

Future Planned Maintenance

Continue UAA Mail Upgrades

April 15, 2015 9:00 AM - August 21, 2015 12:00 AM

This change will continue migrating UAA email users to the new system

Past Unplanned Outages

CMS

April 7, 2015 8:50 AM - April 7, 2015 9:36 AM

We are currently experiencing an issue with our CMS server, currently users are unable to access any www.uaa.alaska.edu websites. Out engineers are aware of the situation and are working to resolve it as soon as possible.

Unable to edit, view or create tests in Blackboard.

March 19, 2015 4:19 AM - March 19, 2015 11:55 AM

Instructors may notice an error when attempting to create, view or edit tests in Blackboard.  The problem has been escalated and it is currently being worked on.

The managed Print System is currently unavailable

March 18, 2015 11:30 AM - March 18, 2015 11:50 AM

The managed print stations across campus including Pharos Remote is currently unavailable.

PWSCC staff are unable to connect to their Exchange mailbox.

February 24, 2015 3:21 PM - February 24, 2015 4:40 AM

At this time PWSCC staff and faculty are unable to connect to their Exchange mail. Both the Outlook client and the OWA website are failing.

Blackboard Collaborate issues joining and creating sessions

February 23, 2015 12:55 PM - February 23, 2015 1:10 PM

Users are unable to join or create Collaborate sessions. They receive an error message when they attempt to either create or join a session.

Past Planned Maintenance

Border ACL Change

April 13, 2015 12:30 PM - April 13, 2015 1:00 PM

Border ACL Change.

Alter Border ACL - Block IP networks known to contain bad actors

April 12, 2015 12:00 AM - April 12, 2015 1:00 AM

Alter Border ACL - Block IP networks known to contain bad actors

New CMS network setup

April 10, 2015 2:00 PM - April 10, 2015 3:00 PM

New CMS network setup.

Modify Boder ACL to include a larger range of IPs. Known port scanning source.

April 9, 2015 3:00 PM - April 9, 2015 3:10 PM

Modify ACL on the Border 103.41.124.0/24 at the border to 103.41.124.0/22. Known port scanning source.

Begin UAA Exchange Mailbox Upgrade

April 8, 2015 12:00 PM - April 12, 2015 12:00 AM

This change will upgrade UAA Staff/Faculty Mailboxes to the new version of Microsoft Exchange