Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

UAOnline Issue

May 4, 2015 7:00 AM

We are currently experiencing an issue with uaonline login. Users at this time are unable to load the website to login, Statewide is aware of the issue and are working to resolve the issue as soon as possible.

Loss of connectivity on ANC-QnQ x8202.x circuits

May 1, 2015 2:35 PM

The following buildings temporarily lost connectivity: ENRI, Bragaw Office Building, Cartlon Trust, Center for Human Development, University Center, and Aviation Technology.

All systems are available.

Future Planned Maintenance

Upgrade UAA Authentication Servers

May 22, 2015 12:00 AM - May 24, 2015 12:00 PM

This change will upgrade the remaining 3 authentication servers that are still on an older version of Windows

Past Unplanned Outages

Users are not able to log in to OWA or OWA13.

April 29, 2015 10:45 AM - April 29, 2015 11:00 AM

Currently users are unable to log in to Web email using either OWA or OWa13.

CMS

April 7, 2015 8:50 AM - April 7, 2015 9:36 AM

We are currently experiencing an issue with our CMS server, currently users are unable to access any www.uaa.alaska.edu websites. Out engineers are aware of the situation and are working to resolve it as soon as possible.

Network Connectivity at ENRI (707 A St.)

March 30, 2015 5:00 PM - March 30, 2015 7:00 PM

Connectivity including network and telephones are currently unavailable at the ENRI building (707 A St.)

Unable to edit, view or create tests in Blackboard.

March 19, 2015 4:19 AM - March 19, 2015 11:55 AM

Instructors may notice an error when attempting to create, view or edit tests in Blackboard.  The problem has been escalated and it is currently being worked on.

The managed Print System is currently unavailable

March 18, 2015 11:30 AM - March 18, 2015 11:50 AM

The managed print stations across campus including Pharos Remote is currently unavailable.

Past Planned Maintenance

Remove/Delete unused VM's.

May 17, 2015 12:00 AM - May 17, 2015 12:00 AM

vSphere currently has 23 Servers that are unused. These VM need to be deleted in order to reclaim all storage space and resources.

Enable DPM End User Recovery

May 17, 2015 12:00 AM - May 17, 2015 9:00 AM

End-user recovery enables users to restore previous versions of file/data on Anchorage File Servers (anc-filesrv01, PWSFS01)

Install new switch into BMH MDF

May 13, 2015 12:00 PM - May 13, 2015 1:00 PM

Install new switch into BMH MDF

UC firewall changes

May 13, 2015 9:00 AM - May 13, 2015 9:30 AM

UC firewall changes

Decommission anc-sql01

May 13, 2015 12:00 AM - May 14, 2015 12:00 AM

Decommission anc-sql01