Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

Katchemak Bay Campus Connectivity

March 14, 2015 1:45 PM

Connectivity at the Kachemak Bay Campus is in a degraded state. Individuals will not be able to connect to a wired or wireless connection while at the Kachemak Bay Campus.

Network service interruption

February 10, 2015 3:02 PM

Commodity Internet is experiencing issues. We are looking into the problem.

Users are not able to RDP in to .

January 23, 2015 6:05 PM

Users are not able to log in to using Windows remote desktop with server name or IP address . sites cannot be access on UAA Wireless using VPN

January 7, 2015 5:00 PM

Users may experience little or no network connectivity while connected to the CISCO AnyConnect VPN.

UAA WiFi reaching

December 11, 2014 1:18 PM

We are currently receiving reports of our UAA Wireless network on campus being unable to reach websites from UAF (Statewide); this includes student webmail ( We are investigating this issue to have it resolved as soon as possible.

Identity service engine appliance is unresponsive

Individuals are unable to authenticate to the UAA - WiFi Anchorage wireless network at this time.

All systems are available.

Future Planned Maintenance

Alter border ACL

March 3, 2015 8:20 AM - April 1, 2015 12:00 PM

Alter border ACL

Cutover to new version of ELMO

March 29, 2015 12:00 AM - March 29, 2015 1:00 AM

A new version of ELMO has been deployed to Anchorage. This change will cutover the site to the new version.

Past Unplanned Outages

Unable to edit, view or create tests in Blackboard.

March 19, 2015 4:19 AM - March 19, 2015 11:55 AM

Instructors may notice an error when attempting to create, view or edit tests in Blackboard.  The problem has been escalated and it is currently being worked on.

The managed Print System is currently unavailable

March 18, 2015 11:30 AM - March 18, 2015 11:50 AM

The managed print stations across campus including Pharos Remote is currently unavailable.

PWSCC staff are unable to connect to their Exchange mailbox.

February 24, 2015 3:21 PM - February 24, 2015 4:40 AM

At this time PWSCC staff and faculty are unable to connect to their Exchange mail. Both the Outlook client and the OWA website are failing.

Blackboard Collaborate issues joining and creating sessions

February 23, 2015 12:55 PM - February 23, 2015 1:10 PM

Users are unable to join or create Collaborate sessions. They receive an error message when they attempt to either create or join a session.

Blackbaord Unavailble

January 13, 2015 6:13 AM - January 14, 2015 12:00 AM

We are currently experiencing an issue with our Blackboard servers. Currently users are unable to load the website, and are getting a ‘service temporary unavailable’ error message. Our system engineers are aware of the issue and are working to resolve the issue as quickly as possible.

Past Planned Maintenance

Move new InformaCast VM into production.

March 22, 2015 12:00 AM - March 22, 2015 1:00 AM

Move new InformaCast VM into production.

Move Full Access Wireless behind IPS module

March 22, 2015 12:00 AM - March 22, 2015 3:00 AM

Move Full Access Wireless behind IPS module

Install Updates to UAA Mail server

March 22, 2015 12:00 AM - March 22, 2015 3:00 AM

Provide enhanced security and functionality to UAA's email system.

Bring 1901 Bragaw Router Online

March 20, 2015 9:00 AM - March 20, 2015 11:00 AM

Brin 1901 Bragaw Router Online

Deploy new UAA Maps application

March 18, 2015 10:00 AM - March 18, 2015 10:05 AM

Deploy the new interactive UAA Maps application to