Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

UAOnline is unavailable

June 1, 2015 6:18 AM

UAOnline is unavailable after login. Page does bring up the login page, but throws the error after login.

UAOnline Issue

May 4, 2015 7:00 AM

We are currently experiencing an issue with uaonline login. Users at this time are unable to load the website to login, Statewide is aware of the issue and are working to resolve the issue as soon as possible.

Degraded WiFi - Anchorage Campus

Wireless connectivity accross the UAA campus is in a degraded state. Individuals are reporting slow to non-existent connectivity. The problem is geographically sporadic in that it is affecting multiple locations across campus intermittently.

All systems are available.

Future Planned Maintenance

Replace Blade in Student Union Chassis

June 25, 2015 6:00 AM - July 12, 2015 12:00 AM

Replace Blade in Student Union Chassis

Past Unplanned Outages

Managed Print Services Outage - MAU Wide

June 15, 2015 8:30 AM - June 15, 2015 11:00 AM

Managed print services were reported as being down as of 8:30 this morning by Desktop Services. This is affecting managed print, notably print release stations, in the University. This issue has been escalated to the Messaging/Directory team.

Loss of connectivity on ANC-QnQ x8202.x circuits

May 1, 2015 2:35 PM - May 1, 2015 2:55 PM

The following buildings temporarily lost connectivity: ENRI, Bragaw Office Building, Cartlon Trust, Center for Human Development, University Center, and Aviation Technology.

Users are not able to log in to OWA or OWA13.

April 29, 2015 10:45 AM - April 29, 2015 11:00 AM

Currently users are unable to log in to Web email using either OWA or OWa13.


April 7, 2015 8:50 AM - April 7, 2015 9:36 AM

We are currently experiencing an issue with our CMS server, currently users are unable to access any websites. Out engineers are aware of the situation and are working to resolve it as soon as possible.

Network Connectivity at ENRI (707 A St.)

March 30, 2015 5:00 PM - March 30, 2015 7:00 PM

Connectivity including network and telephones are currently unavailable at the ENRI building (707 A St.)

Past Planned Maintenance

Add blade to Student Union Chassis for capacity.

June 21, 2015 12:00 AM - June 21, 2015 1:00 AM

Add blade to Student Union Chassis for capacity.

Upgrade vCenter 5.1 to vCenter 6.0

June 18, 2015 4:00 PM - June 18, 2015 4:15 PM

Upgrade VMWare vCenter 5.1 to vCenter 6.0

New CMS Firewall Rule Changes

June 17, 2015 9:00 AM - June 17, 2015 10:00 AM

Update firewall rules for new CMS edit and staging servers to project specifications

Repoint N: drive to healthy replica

June 14, 2015 12:00 AM - June 14, 2015 2:00 AM

Repoint N: drive to healthy replica in order to get the DPM protection group back online.

vCenter 5.1 Permissions Changes

June 10, 2015 9:00 AM - June 10, 2015 10:00 AM

Edit permissions on vCenter Server to only allow appropriate access as determined by functional responsibility area.