Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

UAA ESX servers offline.

August 24, 2015 3:20 PM

UAA ESX servers offline. Engineers are working to resolve issue.

Eagle River Experienced a brief complete network outage

August 13, 2015 7:40 AM

Eagle River campus experienced a complete network outage for approximately 15 mins this morning.

Users are unable to connect to Blackboard using classes.uaa.alaska.edu.

August 11, 2015 1:18 PM

Users are unable to connect to Blackboard using classes.uaa.alaska.edu.

Departmental and Personal fileshares are slow.

August 9, 2015 9:57 AM

Individuals may notice performance problems when accessing files on personal and departmental file shares hosted on anc-filesrv01. The shares are operational, but access is degraded.

Network Connectivity Issues in NSB and ENGR

August 7, 2015 10:46 AM

Natural Sciences Building and Engineering Building have both experienced a brief outage this morning around 10:30AM.

UAOnline is unavailable

June 1, 2015 6:18 AM

UAOnline is unavailable after login. Page does bring up the login page, but throws the error after login.

UAOnline Issue

May 4, 2015 7:00 AM

We are currently experiencing an issue with uaonline login. Users at this time are unable to load the website to login, Statewide is aware of the issue and are working to resolve the issue as soon as possible.

Degraded WiFi - Anchorage Campus

Wireless connectivity accross the UAA campus is in a degraded state. Individuals are reporting slow to non-existent connectivity. The problem is geographically sporadic in that it is affecting multiple locations across campus intermittently.

Exchange problem

Some individuals may experience problem connecting to the UAA Microsoft Exchange environment at this time. Individuals affected may notice a problem when trying to use the Microsoft Outlook and the owa.uaa.alaska.edu web interface.

All systems are available.

Future Planned Maintenance

Managed Print Service Update

August 9, 2015 12:00 AM - September 13, 2015 8:00 AM

Install additional Pharos Uniprint components to support expanded options with mobile print.

Past Unplanned Outages

Departmental and Personal fileshares are slow.

August 11, 2015 10:15 AM - August 11, 2015 10:58 AM

Individuals may notice performance problems when accessing files on departmental file shares hosted on anc-filesrv01. The shares are operational, but access is degraded.

http://www.cms-read02.uaa.alaska.edu/ is unavailable

July 10, 2015 7:35 PM - July 10, 2015 8:20 PM

Error Message: - The service is unavailable. - Web server read01 is up and running - Engineers are looking into the problem at this time

Managed Print Services Outage - MAU Wide

June 15, 2015 8:30 AM - June 15, 2015 11:00 AM

Managed print services were reported as being down as of 8:30 this morning by Desktop Services. This is affecting managed print, notably print release stations, in the University. This issue has been escalated to the Messaging/Directory team.

Loss of connectivity on ANC-QnQ x8202.x circuits

May 1, 2015 2:35 PM - May 1, 2015 2:55 PM

The following buildings temporarily lost connectivity: ENRI, Bragaw Office Building, Cartlon Trust, Center for Human Development, University Center, and Aviation Technology.

Users are not able to log in to OWA or OWA13.

April 29, 2015 10:45 AM - April 29, 2015 11:00 AM

Currently users are unable to log in to Web email using either OWA or OWa13.

Past Planned Maintenance

Update Blackboard User Provisioning Script

August 25, 2015 3:00 PM - August 25, 2015 3:33 PM

Update and Run Blackboard Provisioning Script to change student email addresses based on AD attributes.

Add Rules to Palo Alto Firewalls - Deny Malicious Hosts

August 9, 2015 10:00 AM - August 9, 2015 11:00 AM

Implement firewall rules to utilize when blocking identified compromised hosts internal or external to UAA require blocking.

Add the data deduplication feature to the file server.

August 9, 2015 8:00 AM - August 9, 2015 12:00 PM

Install a new feature to conduct performance evaluation tests.

Enable resource monitoring on the file server.

August 9, 2015 8:00 AM - August 9, 2015 12:00 PM

We will be installing and configuring FSRM.

Block peer to peer traffic on ER Wireless

August 9, 2015 12:00 AM - August 9, 2015 12:05 AM

Block peer to peer traffic on ER Wireless