Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

All systems are available.

Future Planned Maintenance

Migrate AV Scheduler Application

July 26, 2014 8:00 PM - July 26, 2014 10:00 PM

Migrate the AV Scheduling web application to the new version.

Blackboard - Maintenance Update

July 26, 2014 10:00 AM - July 26, 2014 5:00 PM

UAA IT will be updating tasks on the Blackboard servers which perform nightly maintenance.

Past Unplanned Outages

Hard coded SMTP services are currently experiencing a degradation

July 15, 2014 8:00 AM - July 16, 2014 12:00 AM

Hard coded SMTP services are currently experiencing a degradation. Users may find that devices using the scan to print function are inoperable.

Wired connectivity at AVC is offline

July 10, 2014 7:00 AM - July 10, 2014 9:00 AM

All wired connectivity at the Aviation Technology Complex (AVC) is currently offline.

Wired & WiFi - Anchorage Connection Issues

June 13, 2014 10:20 AM - June 13, 2014 10:40 AM

During the outage time frame, we had users reporting that they were unable to access external websites off of the network.

707 A Street connectivity is down

June 10, 2014 3:22 PM - June 10, 2014 4:05 AM

- 707 A Street connectivity is down - Phone and Network Connectivity are Effected - Engineers are working to resolve the issue

Departmental Share Drive - Unable to Access

June 4, 2014 7:30 AM - June 4, 2014 5:00 PM

We are currently experiencing an issue with our departmental & personal share drives. Users at this time are unable to access their drives. Our engineers are aware of the issue and are working to resolve it as soon as possible. Anc-Filesrv01 failed in such a way that, after troubleshooting, it was determined that a new physical server would need to be stood up to replace it. The server was built, with the same OS and configuration as the original and the LUNs reattached.

Past Planned Maintenance

Upgrade WiSM-2 Wireless Controller

July 20, 2014 12:00 AM - July 20, 2014 1:00 AM

Upgrade WiSM-2 Wireless Controller

ITCC RTS Document Changes

July 20, 2014 12:00 AM - July 20, 2014 12:00 AM

Each test is now contained within "Parts". This division, by part, will allow the ITCC RTS document to be used for Restoral RTS services, distinctly.

Fix P2MP routing on off campus sites

July 20, 2014 12:00 AM - July 20, 2014 2:00 AM

Fix P2MP routing on off campus sites

Blackboard - Building Block Updates

July 20, 2014 12:00 AM - July 20, 2014 3:00 AM

UAA IT will be updating several Blackboard building blocks that were made availalbe over the summer. These updates are intended to improve stability of Blackboard features.

Power Off IronPort Appliance

July 14, 2014 3:00 PM - July 14, 2014 3:30 PM

This change will power off the IronPort appliance that was previously used for spam filtering.