Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

UAOnline is unavailable

June 1, 2015 6:18 AM

UAOnline is unavailable after login. Page does bring up the login page, but throws the error after login.

UAOnline Issue

May 4, 2015 7:00 AM

We are currently experiencing an issue with uaonline login. Users at this time are unable to load the website to login, Statewide is aware of the issue and are working to resolve the issue as soon as possible.

Degraded WiFi - Anchorage Campus

Wireless connectivity accross the UAA campus is in a degraded state. Individuals are reporting slow to non-existent connectivity. The problem is geographically sporadic in that it is affecting multiple locations across campus intermittently.

Exchange problem

Some individuals may experience problem connecting to the UAA Microsoft Exchange environment at this time. Individuals affected may notice a problem when trying to use the Microsoft Outlook and the owa.uaa.alaska.edu web interface.

All systems are available.

Future Planned Maintenance

Past Unplanned Outages

http://www.cms-read02.uaa.alaska.edu/ is unavailable

July 10, 2015 7:35 PM - July 10, 2015 8:20 PM

Error Message: - The service is unavailable. - Web server read01 is up and running - Engineers are looking into the problem at this time

Managed Print Services Outage - MAU Wide

June 15, 2015 8:30 AM - June 15, 2015 11:00 AM

Managed print services were reported as being down as of 8:30 this morning by Desktop Services. This is affecting managed print, notably print release stations, in the University. This issue has been escalated to the Messaging/Directory team.

Loss of connectivity on ANC-QnQ x8202.x circuits

May 1, 2015 2:35 PM - May 1, 2015 2:55 PM

The following buildings temporarily lost connectivity: ENRI, Bragaw Office Building, Cartlon Trust, Center for Human Development, University Center, and Aviation Technology.

Users are not able to log in to OWA or OWA13.

April 29, 2015 10:45 AM - April 29, 2015 11:00 AM

Currently users are unable to log in to Web email using either OWA or OWa13.

CMS

April 7, 2015 8:50 AM - April 7, 2015 9:36 AM

We are currently experiencing an issue with our CMS server, currently users are unable to access any www.uaa.alaska.edu websites. Out engineers are aware of the situation and are working to resolve it as soon as possible.

Past Planned Maintenance

Migrate Virutal servers

July 19, 2015 12:00 AM - July 19, 2015 12:00 PM

We have upgraded the VMware environment. All VMware guest VM's need to be move to the new hosts.

Update firewall rules for new CMS

July 15, 2015 9:00 AM - July 15, 2015 9:30 AM

Update firewall rules for new cms edit server

Upgrade ER Wireless Controller

July 15, 2015 12:00 AM - July 19, 2015 12:00 AM

Upgrade ER Wireless Controller

Build new ISCSI MGMT network on firewall.

July 13, 2015 12:00 PM - July 13, 2015 3:00 PM

Build new ISCSI MGMT network on firewall.

Migrate hosted websites from WEB04 to ANC-WEB01

July 12, 2015 9:00 AM - July 12, 2015 9:05 AM

Migrate hosted websites from WEB04 to ANC-WEB01