Self Support, Knowledge Base
UAA IT Services maintains a knowledge base of articles, tutorials and how to's at https://support.uaa.alaska.edu
There is also a support portal for managing your requests to IT Services at https://techsupport.uaa.alaska.edu
Phone Support & Requests, UAA Callcenter
The UAA IT Services Call Center is staffed 7 days a week by professional technicians who are available from 6AM – midnight (Monday – Friday) and 8 AM – 5PM (Saturdays, Sundays and Holidays), 363 days a year. The technicians can assist you with password and PIN reset, software understanding, technical requests, as well as general questions about technology. The technicians will log your incident as well so that you may review the process by visiting the self-service portal at http://techsupport.uaa.alaska.edu.
Hours of Operation
Computer Lab Technicians
General use computer labs are staffed with lab technicians that can help you with your password, the lab computers, the lab software, and printing. Consultants are allowed to limit the time for assistance, particularly if others are waiting for help. Visit the computer labs site for more details about the support resources available.
Faculty Technology Center
Faculty can use IT Services Faculty Technology Center (FTC), an instructional lab and learning center that provides guidance and support in utilizing instructional technologies to achieve academic success.
Community Campus Support Resources
Each community campus has a local technology department that works closely with Anchorage IT Services.
UA OIT Support
UAA IT Services works closely with the office of technology department for the University of Alaska System, The UA Office of Information Technology, in Fairbanks.