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Parking Services
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Frequently Asked Questions
  

Where can I purchase a parking permit?


Permits can be purchased online at www.thepermitstore.com.  Parking permits can also be purchased in the Parking Services office, when coming into the parking office during enforcement times to purchase your permit, use the Pay N Park machine to purchase parking time to avoid receiving a parking citation.  The Parking Services office is now located in the basement of the Bookstore.  Please enter the Bookstore and proceed to the stairs or elevator area for access to the basement.  The office is open Monday - Thursday from 8:30 AM until 6:00 PM and Friday from 8:30 AM until 5:00 PM.

I paid for a permit on my UAOnline / Student Account, how do I get it?

Once you have applied a permit to your student account, you will still have to go to www.thepermitstore.com to finish the application process.  You will set up or log into your account and enter all your vehicle information.  When you are asked for your payment type, you will select "Student Account" from the drop down list of payment types.

I lost or had my permit stolen, what do I do?

You will need to come into that Parking Services office, in the basement of the bookstore, to fill out paperwork reporting your permit lost/stolen. Once you have submitted the paperwork we will reissue you a permit for $10, which cancels the old permit and gives you a new permit. If your old permit is found on campus we will alert UPD that we have located the stolen permit.

I haven't received my permit in the mail yet, what do I do?

You will need to print a temporary permit from your account at The Permit Store.  To print a temporary permit, you will go to www.thepermitstore.com, enter “UAA”, and then click on the “University of Alaska Anchorage” link.  You will then click on the “My” button.  You will log into your account and then click the “Temporary Permit” link.  The temporary permit will come up and you will print it out and display it in the lower left hand side of your dash while parked on campus until you receive you permit. If you temporary permit expires before you receive your permit contact Parking Services directly at 786-1119.

 

How do I add another vehicle to my permit?

To add another vehicle, you will go to www.thepermitstore.com, enter “UAA”, and then click on the “University of Alaska Anchorage” link.  You will then click on the “My” button.  You will log into your account using the e-mail address and password you used to set up the account.  Next to the current permit, there is an order number.  Click on the order number and then the link that says “Add another vehicle to this permit.”  When you click on the link, you will be prompted to enter your vehicle information. The permit must be moved to the vehicle that is driven on campus to avoid a citation for no permit. We will not issue a second permit if you have a second vehicle registered to your permit; the permits are made with a removable adhesive and can be

 
Enforcement & Citations


When are parking rules enforced?

Permit and meter enforcement is Monday - Thursday from 7:30 a.m. until 7:30 p.m. while classes are in session.  All other parking regulations are enforced 24 hours a day, 7 days a week.  Permits and meters are not enforced when the University is closed.

How do I pay a citation?

You can pay a citation online at www.scapay.com.  You can pay a citation in person by coming into our office in the basement of the Bookstore.  You can also pay the fine by check or money order made payable to UAA either through the mail or by dropping it in one of our drop-boxes.  Drop-boxes are located in the Eugene Short Hall and outside the Bookstore.  Please write the citation number and your license plate number on the check or money order.

How long do I have to pay my citation?

You have 14 days to pay the citation before a $25 late fee is added to the fine.   After 14 days from the date of issuance one or more of the following actions will occur:

  • -your right to appeal will be forfeit
  • -the citation will be placed on the student account
  • -hold will be placed on the student account and a $50 administrative fee will be assessed.
  • -parking privileges will be revoked.
How much are citations?

Citations range from $35 to $500 depending on the violation.

Why was my car booted / impounded?

Vehicles on UAA property may be booted if the vehicle has 3 or more outstanding citations.  The charge for the "BOOT" is $50.00.  Failure to resolve the citations may result in the commercial towing of the vehicle from campus at the owner's expense.  Unauthorized removal of, or damage to, an immobilization device is a criminal offense.

I wasn't driving the car at the time, why do I have to pay?

Since we do not know who was driving the vehicle at the time of the citation, the registered owner of the vehicle is responsible for either paying or appealing the citation.  The ultimate responsibility of the debt belongs to the registered owner of the vehicle per Alaska Motor Vehicle Statutes.

I don't agree with the citation, what can I do?

You may submit an initial appeal online at www.scapay.com within fourteen (14) calendar days.  Be sure to include your correct e-mail address, phone number, and the citation number.
 
Appeals

How do I file an appeal?

File an initial appeal online at www.scapay.com within 14 days of the citation issue date. 

How will I know what the outcome of the appeal is?

After the appeal is reviewed you will be sent an e-mail or letter with the decision and any information on what to do next.

What if I don't agree with the outcome?

The next step would be a formal appeal to the UAA Parking Appeals Board.  This requires an appeal form and/or a written statement to the Appeals Board within 14 days of the citation issuance date, and the payment of the citation in full before it can be heard.  The decision of the UAA Parking Appeals Board is final.  There shall be no further review of appeals within the University system.

 
Housing Resident FAQ
                 

What’s the difference between a red and a yellow permit?

A Yellow Permit allows access to surface lots on main campus, while a red permit is restricted to parking at housing only.

 

Why do I need 2 stickers to park at housing?

The yellow or red permit is bought from parking services which is how you pay for your parking, the other, which is obtained from the housing office, is a verification sticker that allows your vehicle access to the housing parking lots.

 

What do I do if I have more than one vehicle on campus?

Housing residents must display a valid permit for every vehicle parked on campus. A housing resident may purchase a maximum of 2 permits, one red and one yellow.

 

Do I need a permit if I live in Templewood?

Yes. Every resident who owns a vehicle parked at housing must display a valid permit. This includes vehicles parked in Templewood garages or any surface lot at housing.

 

Can my guests park in the housing lots?

No, your guests must park in the visitor lots adjacent to the housing parking. They will need to be displaying a permit, either yellow permit or a permit from the Pay N Park Machine.

 

Are the visitor lots free to park in?

No, both Cottonwood and Willow lots require a permit 24/7. These lots are patrolled and it is posted in the lots that they require a permit and are patrolled 24/7.

 

Where is the Pay N Park machine in Housing?

The Pay N Park machine is in the Willow lot behind the Commons.

 

Can I park in Housing with a green permit?

No, if you are a housing resident you live in housing and have a car on campus all day and night; this means that the evening green permit will not cover all the times you will be parked on campus.

 

Can I park in the loading zones outside my dorm overnight?

No, the loading zone is for loading and unloading your vehicle only. Parking over the posted time limit may result in a citation.

 

Where can I park when moving in/out of my dorm?

The only places you can park are the loading zones, but only for the posted time limit. If there is no space in the loading zone you will need to park in the lot or wait for a loading zone space to open up. If you are parked in a fire lane or in the road you will be issued a citation.

 

Can I park in front of the dumpster in front of my room to unload groceries?

No, you can only park in a loading zone to unload vehicles; you cannot park in the road, in front of a dumpster, or any other access area to get closer to your dorm.

 

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Page Updated: 1/12/10  By:  Robert McDonnell