The process to request an exception for policies and procedures pertaining to registration published in the UAA catalogs and schedules is called a Request for Exception. Requests are not automatically granted but will be considered in light of the individual circumstance.

The information below is intended to provide a description of the process and reasons that may support a request for exception to a UAA policy/deadline or to request a refund of tuition/fees. It is not an exclusive list of the items that may be considered when reviewing a Request for Exception and students may provide more if desired. Exceptions and Refunds are not automatic and will be granted on case-by-case basis in light of circumstances and documentation.

A request for exception or refund will only be considered if a student can demonstrate unanticipated and unavoidable events beyond a student's control that are responsible for the student's inability to successfully complete the semester and/or drop or withdraw from courses according to UAA's published schedule.

1. Only requests submitted by the student or by a person with legal authority to act on behalf of the student will be considered.
   
2. The deadline to submit a Request for Exception is no later than one academic year following the semester in which the course was offered. (Note: Requests that are not received timely may not be considered.)
   
3. Refunds will not be considered until the course(s) involved has been dropped or withdrawn.
   
4. Decision will be made solely on supporting documentation provided. You will be notified of decision through your UA student e-mail account.
   
5. Work related issues, personal hardships, and failure to read UAA's published documents generally do not present justifiable reasons to support a refund request.
   
6. Refunds for self-support classes are generally not allowed and must have approval of academic unit/department chair or director in the form of a letter or e-mail and attached as supporting documentation.
   
7. Student fees are mandated by the Board of Regents and cannot be petitioned for refund.
   
8. If a request for refund is approved, refunds will be issued to the original source (e.g. credit card, financial aid, granting agency, lending agency, etc.).
   
9. Appeals of an adverse decision must be in writing, state the basis for the appeal and be received within 10 working days of the day the decision is mailed or otherwise distributed to the student. Appeals may be faxed, delivered in person or mailed to: