Coronavirus information

Visit the UA coronavirus information website to learn how the University of Alaska is responding to the novel coronavirus/COVID-19 situation and find links to communications, policy guidance and resources.

Cashiering

Closed to In-Person Traffic - Contact via Email and Phone

Due to coronavirus containment, the Anchorage campus Accounting Services Office is closed to in-person traffic effective March 19, 2020. Our Call Center remains open 9am-5pm Monday, Tuesday, Thursday, and Friday and 11am-5pm on Wednesday. Staff will respond to emails Monday-Friday 8am-5pm. Please use the contact information on this page to get help.

Student account payments may be made online 24/7 via debit/credit card or ACH transfer. Checks made out to UAA may be mailed to:

UAA Cashiering Office
PO Box 141609
Anchorage, AK 99514-1609

 

The UAA Cashier's Office strives to make paying your student account effortless and transparent so you can focus on your education. The UAA Cashering Office accepts student account payments in person via cash and check. Credit/debit card and ACH payments may be made via the Student Account Center or UAOnline

 

Email: uaa_cashiering@alaska.edu 

Phone: 907-786-1440

Fax:   907-786-6060

 Mailing Address

University of Alaska Anchorage
Attn: Cashiering
PO Box 141609
Anchorage, AK 99514 

Physical Location

University Center
3901 Old Seward Highway
Anchorage, AK 99503

 

The Cashiering windows are open Monday through Friday, 11am to 5pm

The Call Center hours are 9am to 5pm on Monday, Tuesday, Thursday and Friday and 11am to 5pm on Wednesdays


 

 


UAA Cashiering Procedures, Policies, & Resources

  • Payment Options

    Payment may be made in-person via cash, check*, bank check or money order.

    Online payments may be made with e-check (ACH), or with credit or debit cards. VISA, MasterCard, Discover, JCB, ChinaUnion Pay, Diners Club or American Express.

    Effective June 1, 2016 credit and debit card payments for student accounts will no longer be accepted for processing by UAA Cashiering (in-person). Credit/debit card payment will only be accepted online and will include a service fee of 2.85%. Visit our FAQ's page for more information.

    The "FREE" payment options available are:

    • Web Check (ACH) payments may be made on UAOnline for free,the service fee will NOT apply to these transactions
    • Checks*, cash and money orders will continue to be accepted at UAA Cashiering. Either in person at the University Center, or via USPS PO Box 141609, Anchorage, AK 99514-1609.  Checks must be made payable to UAA.

    Outside of normal business hours, checks (NO CASH) may be dropped off in the drop box located to the left of the cashier's windows. Any checks dropped overnight will be applied to your student account in 2-3 business days.

    *Second party checks are not accepted.

    Returned Checks will be assessed a $30 non-refundable processing fee.


    Online Payment Options

    To pay by e-check or credit card, you may remit payment through UAOnline or the Student Account Center:

    Student Account CenterTMS Logo

    1. Login using School Credentials (1st time), otherwise use the Student Account Center Credentials

    Student Account Center Screenshot 1

    2. Go to View Available Payment Options

    Student Account Center - Account Screenshot

    3. Select Make a one-time payment

    Student Account Center - View Payment Options Screenshot

    4. Enter payment amount, payment method information, verify information is correct, then submit. If successful, the screen below should appear, and a receipt should be emailed to you.

    Student Account Center - Payment Confirmation Screenshot

    UAOnline

    1. Using your UAA Student ID number (located on the back of your wolfcard), login to UAOnline.

    2. Select the Student Services & Account Information tab

    3. Select Student Account from the menu

    4. Select Account Detail for Term (Semester)/Pay Term Balance

    5. Select appropriate term

    6. Select Pay Now

    Please see the 'How to' document here to for instructions on finding your Routing and Accounting Information.

  • UA College Savings Plan

    UA College Savings Plan (T.Rowe Price)The University of Alaska College Savings Plan

    Call 1-800-478-0003 to request distribution from your UA College Savings Plan account. Please have your UA Student ID number ready. Payment must be arranged well before the payment deadline to avoid late fees; it can take up to 10 business days for the payment to be received at UAA. Your account is subject to late fee assessment if the payment is not received before the payment deadline.Once a distribution has been requested and received (wire transfer), it may take up to one week to post the payment to your student account.

  • Domestic (US) Wire Transfer

    Domestic (US) Wire Transfer

    You may pay your student bill by sending funds via wire transfer. Please include your student ID number and full name in the wire transmission. To obtain UAA's bank and routing number information, please contact cashiering at 907-786-1440 option 2.

  • International Currency or Wire Transfer

    International Currency or Wire TransferFlywire Logo

    UAA offers a cost effective international payment solution through Flywire.com. Flywire can send payment from: bank transfer, electronic payment, online bill pay, Visa, MasterCard, eWallet, Allpay.com or UnionPay directly to UAA.

    How to pay using Flywire:

    1. Go to Flywire website

    2. Create a Flywire Account

    3. Complete payment details

    4. Send payment. Tracking & Confirmation are available through your Flywire account.

    5. Please call 907-786-1440 opt.2 or email the cashier's office to notify you have sent a payment using Flywire.

  • Release of Information

    Authorization to Release Education Record Information

    The Family Educational Rights and Privacy Act (FERPA) is a Federal Law protects the privacy of student education records, including financial information. A student may file an Authorization to Release Educational Record Information to allow someone other than themselves to access their student records. Please review the Parent's guide to FERPA for additional information. FERPA applies to all students attending UAA, including minors.

  • How to Pay Your Son/Daughter's Account

    How to Pay Your Son/Daughter's AccountTMS Logo

    If we have an Authorization to Release Education Record Information, we can tell you your student's balance and you may make a payment at the Cashier's office with check, money order or bank check. If we do not have a release on file, you will need to get account balance information from your student before attempting to pay.

    Your student may also set you up as an 'Authorized User' so you can remit payment online.

    To set up an authorized user:

    1. Your student must log into their account the Student Account Center, using their UA ID and password by following the 'Log in with school credentials' prompts.

    Student Account Center - Login Screenshot
    2. Click 'Share Account Access'

    Student Account Center - Share Account Access Screenshot
    3. Enter the email address of the authorized user
    4. The authorized user will receive a confirmation email with instructions on how to log in and view your payment information.

  • Use your 529 to pay your son/daughter's account

    Use your 529 to pay your son/daughter's account

    Distributions from 529 plans held with T.Rowe Price may be requested by calling 1-800-478-0003. You will need to provide your student's UAA ID number, the amount to send via EFT (electronic funds transfer) and what semester you would like to apply the payment to. T.Rowe price will have UAA's bank information on file.

    If your 529 account is with another administrator you will need to contact them to request a transfer. You may need UAA's bank transfer information which is available by calling the Cashier's office at 786-1440 option 2. If sending a check, please make it payable to UAA and include the name and UAA ID number for the student. Please contact cashiering at 786-1440 option 2 for bank transfer information if sending an EFT.

    All 529 plan payments take 7-10 business days to be posted to a student's account. Payments must be received before the payment deadline to avoid late fee assessment. Please ensure your payment is requested at least 10 days prior to payment deadline. Due to FERPA regulations, parents must have a signed authorization to release information from the student when inquiring about the student's account.

  • Payment Deadlines

    Payment Deadlines

    The payment deadlines are published in the Academic Date and Deadlines calendar.

  • Refund Deadlines

    Refund Deadlines

    The last day to drop a course with a 100% refund is the add/drop deadline.