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The Accounts Receivable/Collections department is a resource for students, parents, and departments, assisting with financial literacy and debt/collection prevention. The collections staff oversees current term tuition payment plans, works with students to arrange payment for delinquent accounts, processes returned checks, and manages PFD garnishment and third-party debt collection.
- I need a payment plan. What are my options?Please visit our Payment Plan & Student Account Center webpage for more information on UAA's payment plan options.
- I have a Hold on my account, what can I do?
Students whose accounts are not paid in full by the payment deadline will have accounts receivable (AR) holds placed on their account. AR and other financial holds prevent access to registration, transcripts, and diplomas. Financial holds are released approximately 24 hours after the outstanding balance is paid in full.
Other hold types may also be placed on your account for parking citations, health center charges, library fines, unreturned items, etc.
Memo (AM) holds, are for internal use and may exist on your account but do not affect transcripts or registration.
If you have a hold on your account and need to drop or withdraw from a course, you may do so by submitting the Student Initiated Drop Form. Please see the UAA Dates and Deadlines page for refund deadlines.
Please contact Accounts Receivable at 786-1440 or firstname.lastname@example.org if you have questions regarding your account hold.
- I'm a UA Faculty or Staff Member, can I set up payroll deduction?
- I have been sent to Collections, how do I contact the agency?
Accounts with outstanding balances over 180 days old are in default and are therefore subject to placement with 3rd party collection agencies. UAA uses collection agencies to assist in maintaining low rates of default. Being sent to collections can negatively impact your credit and increase your repayment costs through collection fees; this is agreed to at the time of registration. To avoid this action on your account, please pay your account timely.
Once an account is placed with a 3rd party collection agency, it will not be recalled by the university unless the placement was a result of university error. All balances placed with an agency must be paid directly to the agency; the university is unable to accept payments directly.
- How do the PFD garnishments work?
If your account is sent for garnishment, additional details and instructions to appeal the process will be mailed to you at the address used in your PFD application.
Active enrollment in a past due balance payment plan and placement with collection agencies do not stop the PFD garnishment process. Any amount received from the PFD will adjust the amount due on the payment plan. Any amount received from the PFD will be reported to the collection agency to adjust the remaining balance.
- Oops, I bounced a check I paid to UAA, what now?
Checks returned due to insufficient funds or a stop pay will be charged back to your student account.
A $30 non-refundable processing fee will be charged for all returned checks and your account will be put on hold. In order to release the hold your account must be paid in the amount of the original check in addition to the returned check fee. The university reserves the right to refuse payment by check. Balances created by a returned check that are subsequently paid by another check are subject to a 10-day account hold to allow the check to clear. Students needing the hold released sooner than 10 days may provide a copy of a bank statement or other documentation showing the check cleared.