Frequently Asked Questions (FAQs)
We understand that there is a lot of information to know when it comes to your student account; that is why we have compiled a list of our most frequently asked questions. Do you have a question about UAA's credit card policies, when you can expect your financial aid refund, or what a 1098-T is? We have answers for you!
General Student Account Questions
- As a student, how do I grant access for a parent, guardian, spouse, or other party
to make a payment on my account?
Students may authorize a parent, spouse, or other persons assisting them with their educational goals to make online payments on their student account. Follow these steps to set up an authorized user:
- Log into UAOnline
- Go to the Student Services & Account Information tab
- Select Student Account
- Select Make Payments
- Select the current Term from the drop down menu and click the Submit button
- Acknowledge the refund policy statement by clicking the checkbox
- Click the Pay Now button
- Select Authorized Users
Students may also complete an Authorization to Release Education Record Information Form and submit it to the Office of the Registrar. The individual authorized on this form can then make payments at the Cashiering Office. Student account information will not be shared with anyone but the student unless an authorization form is on file.
- When is my payment due?
Please see Important Dates and Deadlines for past and future payment deadlines and late fee assessment dates.
Important Note: If you register for a late-starting course prior to UAA's published payment deadline, payment is due by 5pm on the published payment deadline, even if the course has not yet begun. If you register for a late-starting course after UAA's published payment deadline, payment is due at the time of registration. Please review the UAA Catalog's Financial Obligations & Payment section for more information regarding payment for late-starting courses.
- What happens if I do not pay my balance in full by the payment deadline?
If your account is unpaid after the payment deadline it will be subject to late fee assessment and your student account will be put on hold. You may be unable to view grades, add or drop courses and order transcripts until your account has been paid in full.
Accounts with unpaid balances over 180 days old are in default and are therefore subject to placement with 3rd party collection agencies. Being sent to collections may have a negative impact on your credit and increase your repayment costs through collection fees. If you have a delinquent account, your Alaska Permanent Fund Dividend (PFD) may be garnished under Alaska Statute 14.40.251 and Alaska Statute 43.23.190.
- How can I avoid late fees?
The best way to avoid late fees is to have payment arrangements well before the payment deadline. We also recommend reviewing your account on payment deadline to ensure any late added charges are paid prior to 5pm.
This means making sure all necessary paperwork is submitted to financial aid in a timely fashion, informing scholarship donors of the payment deadline or setting up a payment plan to cover any outstanding balance.
- What are my options if I do not have the money to pay my balance?
Please visit our Payment Plan & Student Account Center webpage for information on available payment plans to assist you in paying your balance over monthly installments.
You may also visit the UAA Office of Financial Aid for other aid options.
- How do I drop or withdraw from my course(s) if I have a hold on my account?
Students with a hold on their account can still drop classes by:
- submitting an Add/Drop Form, which can be found at www.uaa.alaska.edu/records/registrarforms.cfm
- or by using the online Student-Initiated Drop Form.
A 100 percent refund of tuition and fees is automatically processed when official drop activity is completed before the add/drop deadline. No refund is issued after the deadline.
After the add/drop deadline, students may withdraw from classes up until the semester withdrawal deadline as long as no grade has been assigned for the class. Students may withdraw from full-semester classes using the drop procedures listed above.
- Can I use my Federal financial aid (Title IV) to pay a balance from a prior year?With written authorization, using the Title IV Authorization Form, we may apply $200 per aid year to a prior academic year balance. If you owe more than $200, please contact us to make payment arrangements.