Seawolf Advisory!

This morning, our Facilities and Campus Services team was made aware of a pothole that shut down the westbound lanes of Northern Lights Boulevard between UAA Drive and Career Center Drive. It has since been upgraded to a sinkhole, and the lanes will remain closed for an undetermined amount of time while crews repair the damage. We anticipate the closure will extend through the week.

Finals week is a very stressful time for students. Students, please know that your professors have been made aware of the situation. Please communicate with them any delays you may experience due to this issue. We know this is an unexpected traffic challenge. Please take a deep breath. We want you to have a smooth and safe finals week.

About

The Office of the CIO and IT Services is responsible for UAA's telecommunications, network infrastructure, and academic technology support services. We work closely with distributed IT staff located on UAA campuses as well as with our colleagues at UAS, UAF and our Statewide organization.


Misson, Values, and Goals

The "Business of IT" is managed with the understanding that our technology infrastructure and services must be clearly defined, operated to meet the high expectations of our customers, and remain flexible in order to respond to UAA's changing needs.

Our work is organized around our mission, values and goals:

Mission

We are dedicated to increasing the meaningful and effective use of technology in teaching, learning, research and service in meeting the needs of the UAA communities we serve.

Values

Our values include Excellence, Customer Focus, Innovation, Honesty, Integrity, Mutual Respect, Teamwork & Stewardship

Goals

We focus our energy and work around nine IT Services Goals that are keyed against our Mission, Values and UAA's strategic technology plan.


ITIL Philosophy

IT Services' organization uses an ITIL framework. We have fully implemented ITIL's Incident, Problem, Change and Configuration management processes. Our IT Service Center operates as an ITIL Service Bureau organization. You can find out more about this important initiative on our ITIL philosophy, framework, and initiatives page.


IT Governance

Our IT Governance groups have been in place since 1999 and have undergone refinement through continuous improvement, evaluation of our efforts and input from the community.


Policy

IT Governance bodies recommend and record policies on the UAA policy site.