This migration took place on Thursday December 27th 2018.

UAA IT Services will be doing a cutover of the sign in address used by Skype for Business to username@alaska.edu.

This will make it so that you can login to the Skype for Business client using your email address . After this change users will need to sign out of the Skype for business client on all devices then change the end of the address to @alaska.edu. Any external contacts will need to communicate with you using the new address.

Meeting Invitations

This is only applicable to Skype on Prem users, this does not impact Skype online or teams users.

If you have previously created reoccurring meetings invitations using any of the following methods:

• Outlook
• Outlook Web Access
• Have used the bookameeting site to generate meeting invite links with your sip address in the url

 Then you will need to choose one of the options below:

1. You can generate new links using your new sip address and send out the new meeting invitations.

2. Please follow the section below that deals with your desktop operating system:

Windows Users 

• Meeting Links

  A You can download one of the following files to update and send out new meeting invitations links:

  Skype for Business Meeting Update Tool (32-bit)

  Skype for Business Meeting Update Tool (64-bit)

  For more or instructions on how to use the tool please refer to the following page:

  https://support.office.com/en-us/article/Meeting-Update-Tool-for-Skype-for-Business-and-Lync-2b525fe6-ed0f-4331-b533-c31546fcf4d4

 

 Mac Users

• Meeting Links
  You can call the UAA Technical Support Center at 786-4646 and they can work with you to get the links updated.

  

If you experience issues signing in, not able to see your contacts, or people are showing up as presence unknown please go to the following location:

Windows Users

• Unable to logon

  Skype for Business: %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync

  and delete the folder that starts with sip_username.

 

Mac Users

• Unable to logon
  1. Log out and quit Skype for Business.
  2. Go to Finder > press Command+Shift+G > type in /users/<MacUsername>/library > delete the following files:
     Containters > com.microsoft.SkypeForBusiness
     Internet Plug-Ins > MeetingJoinPlugin.plugin
     Logs > LwaTracing
     Saved Application State > com.microsoft.SkypeForBusiness.savedState
     Preferences > com.microsoft.skypeforbusiness.plugin.plist
  3. Open Keychain Access from /Applications/Utilities folder.
  4. Delete all keychains starting with Skype For Business.

  Note: You may have to unlock your keychain by using your password.

 

Any known issues will be posted in the FAQ below.

FAQS:

• What if someone mentions they can no longer reach me?
  Please make sure they are using your new Sign-in address.
• Who do I contact to help address issues?
  The UAA Technical Support Center can be reached at 786-4646.
• What is a SIP address?
  It is the Username that Skype uses to Sign in.
• I removed my profile folder but people still show up as presence unknown.
  Due to the SIP name change, you may have to look up the user in the directory and readd to your list. If that is not the case it can be caused by stale contacts in your on prem exchange mailbox. Currently this can be fixed by following the steps in the following guide Contact Fix using OWA Light. An autocmated process has been created and run against most accounts, if you still have issues with a single account showing process unknown you will need to run the manual steps above. The automated process will not fix accounts that have had their names changed.
•  My Skype Voicemail is not working?
  This issue should be resolved the fix was implemented the evening of 1/9/2018.
• My Skype for Business contact list is empty.
  Follow the steps in the following guide to resolve the issue. Skype Outlook Credentials