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UAA IT Services Knowledge Base
This Knowledge Base (KB) contains self-help articles for many common IT-related issues. If you are still unable to resolve your problem, please contact the Service Center for further assistance.
Important Notice: Many of these articles have been moved to the new UAA Seawolf Tech Portal. If an article has been moved, the below links will redirect you to their new home. In the coming future, all articles will be on the Seawolf Tech Portal.
Office
- Getting Started With Office 365
- Installing Office Pro Plus
- Logging Into Office 365 (Moved to UAA Seawolf Tech Portal)
- Office 365 Mobile Applications
- Office 365 Web Applications
- OneDrive For Business
- Sync SharePoint Files with OneDrive client (Moved to UAA Seawolf Tech Portal)
- Quick Start Guide - Microsoft Office 2016
- Anti-Spam Exchange Online Protection
- Anti-Spam Ironport FAQ
- Email Aliases No Longer Usable
- Email FAQ (Moved to UAA Seawolf Tech Portal)
- How to Check Email Using Outlook Web Access
- How to Forward Email as Attachment
- How to Forward Google Mail (Moved to UAA Seawolf Tech Portal)
- How to Manage Junk and Spam Email (Moved to UAA Seawolf Tech Portal)
- How to Setup Email - iPhone Exchange 2010 Users
- How to Setup Email - iPhone Exchange 2013 Users
- How to Setup Staff/Faculty Exchange 2010 Mail Outlook
- Outlook 2010 Exchange Setup
- Outlook 2013 Exchange Setup
- Troubleshooting Outlook Connection Issues
Networking
- Connecting With Cisco AnyConnect VPN Client (Moved to UAA Seawolf Tech Portal)
- How to Connect To UAA List Servers
- How to Setup VPN Connections - Windows
- Wireless Network Overview
- Wireless Config - Android (Moved to UAA Seawolf Tech Portal)
- Wireless Config - iOS (Moved to UAA Seawolf Tech Portal)
- Wireless Config - OSX (Moved to UAA Seawolf Tech Portal)
- Wireless Config - Windows (Moved to UAA Seawolf Tech Portal)
Getting Started Guides
General How-To's - Fixes - Informational
- Active Directory and Organizational Units
- Changing Default Application For PDF Files
- Designated IT Professionals
- Device Naming Conventions (Moved to UAA Seawolf Tech Portal)
- Enable Java in Chrome v42 & Higher
- Ergonomics - Sitting at a Computer
- How To Change Your Password
- How To Perform A Legal Name Change
- UAOnline PIN Resets
- Fraud and Spoofing (Moved to UAA Seawolf Tech Portal)
- Online Class Requirements
- Security Tips
- Student Web Hosting
- Unified Directory GPO Guidelines
- What Is Copyright Infringement At UAA? (Moved to UAA Seawolf Tech Portal)
- Windows XP End of Life
Printing and Scanning
- Managed Print
- Managed Print FAQ (Moved to UAA Seawolf Tech Portal)
- Managed Print From Devices Mobileprint (Moved to UAA Seawolf Tech Portal)
- Scan Documents Optical Character Recognition
- How to Scan Images (Moved to UAA Seawolf Tech Portal)
Software
- Autodesk Software
- Computer Software Support (Moved to UAA Seawolf Tech Portal)
- Microsoft Skype for Business (formerly Lync)
- Microsoft Software (Moved to UAA Seawolf Tech Portal)
- Premier Assistive Technology Software
- Qualtrics Survey Tool (Moved to UAA Seawolf Tech Portal)
- SAS Software
- Software Licensing
- SPSS Software (Moved to UAA Seawolf Tech Portal)
- Symantec Antivirus
- Symantec Ghost
- UAA Software Downloads
Phone
- Cisco Call Manager (Moved to UAA Seawolf Tech Portal)
- Cisco Phone Feature Questions (Moved to UAA Seawolf Tech
Portal) - Conference Calling (Moved to UAA Seawolf Tech Portal)
- Employee Mobile Phones
- Long Distance Dialing (Moved to UAA Seawolf Tech Portal)
- Placing Calls On Campus
- Setting & Adjusting Cisco Unified IP Phone
- Telephone and Mobile Phones
- Voicemail Frequently Asked Questions
- Voicemail Retention Policy
- VOIP Phone Conference Calls
Purchasing Recommendations
- Computers (Moved to UAA Seawolf Tech Portal)
- Apple Computers (Moved to UAA Seawolf Tech Portal)
- Dell Computers (Moved to UAA Seawolf Tech Portal)
- Desktop Replacement - Apple Laptop
- Desktop Replacement - Dell Laptop
- Displays (Moved to UAA Seawolf Tech Portal)
- Mobile - Apple Laptop
- Mobile - Dell Laptop
- Standard - Dell Desktop
- Standard - Dell Desktop AIO
- Standard - Mac Desktop
- Technical - Dell Desktop
- Technical - Dell Minitower
- Technical - Mac Desktop
- Ultra Mobile - Apple Laptop
- Ultra Mobile - Dell Laptop
Audio/Video
- Smart Board Basics (Moved to UAA Seawolf Tech Portal)
- Audio/Video Smart Classrooms (Moved to UAA Seawolf Tech
Portal)