Managed Print - Print from your device using MobilePrint

Article Purpose

Table of Contents

Overview

With the wide range of devices available to the university community, the MobilePrint service allows you to easily print your files via email, online through a web browser, as well as from a traditional computer. This means you can print from your smartphone, tablet, laptop, or desktop regardless of the operating system you are running. Almost any device that has email and/or web browsers will be able to print to any location that offers the MobilePrint service.

The university community can print documents from their personal device via the following options:

  1. Print using your university email account
  2. Print from your web browser
  3. Use your native Mac or Windows operating system printing capabilities
  4. Use the Pharos Print app for iOS or Android

Once you have sent your file to print, you may pay for and release your print job using either the online Print Center or one of the Print Release Stations around campus. You may pick up your print file at any of the printing devices supported by the Managed Print Service.

To pay for your print jobs, you must use your UAA Wolfcard or a Copy/Print card. Students, staff, and faculty may obtain their Wolfcard at the following locations:

  • The Consortium Library's front desk
  • The main Wolfcard Office located at the University Center
  • The MatSu campus Student Services office (FSM 101)
  • The Kenai River Campus Student Services office (McLane Commons)

Copy/Print cards can be purchased or renewed at one of the Value Transfer Stations located around campus. Individuals can depsit additional funds on their Wolfbucks account at one of the Value Transfer Stations, by visiting the Wolfcard Office on your respective campus, or online at http://eaccounts.uaa.alaska.edu/.

Terminology

To help you understand some of the jargon used in the printing services, we have pulled together a short list of some of the terms used in this document.

  • Managed Print: Refers to the overarching printing service offered at UAA in many facilities across campus.
  • MobilePrint: Refers to the ability to print your files from your smartphone, tablet, laptop, or desktop regardless of the operating system.
  • Print Allocation: All UAA students attending classes at the Anchorage, Chugiak/Eagle River, JBER campuses that have paid the UAA Technology Fee start each semester with a credit of $12.00. This is a non-accumulating credit.
  • Print Release Station: Refers to the physical device, at applicable locations, that is used to send print job(s) to the print devices located in that area.
  • Print Center: Refers to the online website that allows individuals to upload and manage the files they have submitted to print.
  • Release: The act of paying for a print job(s) which causes the file(s) to be printed to the selected print device.

Requirements

  • To print using email, you must use your University of Alaska email address. The following email address domains are currently supported:
    • @alaska.edu
    • @uaa.alaska.edu
    • @uaf.alaska.edu
    • @uaf.edu
    • @uas.alaska.edu
  • To print using your web browser, you will need to have a valid UA Username and Password.
    • Be sure to have adequate funds available on your print allocation or Wolfbucks account in order to pay for the print job through the online Print Center. Please note: generic Copy/Print cards can not be used with the online Print Center.
  • For printing with your native Mac or Windows operating system, be sure to install the appropriate printer package for the location you wish to print to.
    • This is the only option available to the general public and individuals affiliated with Alaska Pacific University. Additionally, you will only be able to print to the Consortium Library's general use computer areas (e.g. 1st and 2nd floor by the pendulum).
  • For printing with the Pharos Print app for iOS or Android, please find below the system requirements:
    • Apple iOS 70 and later for iPhone or iPad
    • Android OS 4.03 or later
    • A valid UA Username and Password.

Supported Document Types for Printing via Email or Web Browser

MobilePrint supports the following document types when submitting print jobs from email or the web. Applications are listed with the associated file types:

  • Microsoft® Word (.doc, .docx, .dot, .dotx)
  • Microsoft® Excel (.xls, .xlt, .xlsx, .xltx, .xltm, .xlsm)
  • Microsoft® PowerPoint (.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx)
  • Microsoft® Visio (.vsd, .vsdx, .vsdm, .vss, .vssx, .vssm, .vst, .vstx, .vstm, .vdx, .vsx, .vtx, .vdw)
  • Microsoft® Outlook (.msg, .eml)
  • OpenDocument (Standard file format for open source office applications such as Apache OpenOffice and LibreOffice) (.ods, .odt, .odp)
  • Adobe Portable Document Format (.pdf)
  • Comma Separated Values (.csv)
  • Rich Text Format (.rtf)
  • Text files (.txt)
  • Image formats (.jpg, .jpeg, .gif, .png, .bmp, .tif, .tiff)
  • Limited HTML support (HTML as part of the email body itself). HTML links or attachments are not supported for security reasons.

Note: Printing / Attaching Unsupported Formats

If you attempt to print a file(s) with an unsupported format (e.g. .xps, .pages), your print request will be declined. If you need to print file types not included in the above list, please use either option 3 (detailed below), or visit one of the campus computer facilities and login to one of the workstations to print your file directly.

Things To Know

  • For additional information on printing, including a list of available locations, please refer to our Managed Print documentation.
  • Your file will be available to print for up to 2 hours.
  • The maximum file size you can upload to the online Print Center is 52.4 MB.
  • The maximum file size you can print from email is 25 MB.
  • If you attempt to send or upload text documents (.txt, .rtf, .csv) that contain no information, you will receive a notice that Uploading a zero length document is not supported.
  • When printing your files through the online Print Center, the cost is first deducted from your printing allocation then from your campus account. Please ensure that you have an adequate balance on your account for the printing request. Please note: it is not possible to use a generic Copy/Print card with the Print Center. If you need to pay for the print job with a print card, please use the physical Print Release Station located next to your desired printer in order to swipe your card.
  • When using the online Print Center under the Payment method section, you will see My Funds in bold text. The value associated with My Funds is the total of all the payment sources available to you. Below My Funds is the list of payment sources that have a balance, either positive or negative, for your account. Any payment source with a balance of zero ($0.00) will not be displayed. Note: individuals may have one or more of these payment sources depending upon their campus affiliation and roles within the university. The following accounts types are currently supported:
    • UAA Printing Allocation
    • UAA Wolfbucks
    • UAS Printing Allocation
    • UAS Whalebucks
    • UAF Bear Bucks
  • Physical Print Release Stations currently only support payment sources affiliated with the campus they are located at (e.g. UAA physical Print Release Stations only supports the UAA Printing Allocation and Wolfbucks).
  • Printing fees will be deducted from your account once you have released your print job from either the online Print Center or a physical Print Release Station.

Option 1: Print Using Your University Email

  1. When you are ready to print, open an email client associated with your University of Alaska email account.
  2. Compose a new message to print.bw@uaa.alaska.edu (for black & white printing) or print.color@uaa.alaska.edu (for color printing).
  3. Attach the file, or files, you want printed. If desired, you can paste your document’s text into the body of the email instead, and the system will read it as a print job. Otherwise, leave the body of the email blank.
    • Please note that each attachment is processed separately.
    • There is a maximum of ten attachments per email accepted.
  4. Click Send.
  5. A print job will be created and held in pending status for each attachment contained in the email. If the email contains text within the body greater 200 characters, it will also generate a print job, of which you can choose to release.
  6. You will receive an email when your file(s) are ready to print. This typically takes less than five minutes to process.
  7. Your file(s) are now waiting to be printed from any managed print release station on campus or online via the Print Center. Your files will remain queued in the system for up to 120 minutes.

Option 2: Print Using Your Web Browser

  1. Open a web browser.
  2. Go to print.uaa.alaska.edu.
  3. Login with your UA username and password.
    Managed Print - Print Center Login screen
  4. On the Print Center’s Job List page, you will see a list of all current print jobs queued under your identity, including those sent by email or submitted from a traditional computer.
    Managed Print Print Center Job List
  5. To upload a document for printing, click Upload and use the web browser’s open file window to locate the file you would like to print and then click Choose.
    Managed Print Print Center Job List Buttons Highlighted
  6. After you have uploaded the file(s) you want to print, click the refresh button.
  7. Use the checkbox to select the desired file(s) to print.
    Managed Print Print Center Select Job Checkbox
  8. To release your print job(s), click the Select a printer button to display the printer search window. If you start typing the name of the printer, the list will be automatically filtered based upon the text entered. Also, if you use this method of printing consistently, the system will remember your most used printers and have them displayed at the top of the list. If you need help finding the printer near you, look at the label on the printer. All of the printers should be labeled with a printer name that corresponds to the printer in the Select a printer list.
    Managed Print Print Center Select a Printer
    • The general printer naming convention is “Campus Abbreviation”-“Building Abbreviation”“Room Number”-“Printer Type and Number” (e.g. anc-lib210-bw1, anc-su211-clr1).
    • Campus abbreviations currently supported are:
      • anc – Anchorage
      • er – Eagle River
      • krc – Kenai River Campus
      • msc – MatSu Campus
  9. Once you’ve selected both your file(s) and print destination, you will have the opportunity to customize some of the Print Options. The options that are available to select depends upon the capabilities of the destination print device. For example, you will not be able to select color if you are printing to a black & white printer. The options available include:
    • Color: You can choose between printing in black & white or color (default is black & white).
    • Sides: You can choose between double-sided (duplex) or single-sided (simplex) printing (default is double-sided).
    • Pages per side: Select whether you want to print one document page per side of paper or two document pages per side, allowing you to save paper and minimize your printing cost (default is one).
    • Copies: Allows you to select the number of copies of the file you would like printed (default is one).
    Managed Print Print Center Print Options
  10. After you have made your desired adjustments to the Print Options, if any, when you are near the selected printer and ready to pickup your document, click the Print button.
    Managed Print Print Center Print button
  11. A Confirm payment and print dialog window will appear that summarizes the number of documents, the total number of pages to be printed, the total cost, as well as the device that the file(s) will be printed to. Please review this information and if it is correct click Confirm. If it is not correct click Cancel. Please be aware that when you click the Confirm button, your selected file(s) will print immediately to the selected print device, and your account will be deducted for the cost of the print job(s) without the additional step of using a physical Print Release Station to release the job.
    Managed Print Print Center Confirm Payment and Print dialog box

Notes:

  • You do not have to use the web browser to release your jobs; however, if you use a physical Print Release Station, you will not be able to modify any print options.
  • You CANNOT use a Copy/Print Card when using the online Print Center. You must have funds for the job available on your account. The balance of funds on your account is displayed in the lower left corner of the screen under Payment Method.

Option 3: Use Your Native Mac or Windows Operating System Printing Capabilities

You can easily print files from your Mac or Windows laptop or desktop computer. Follow the directions below for configuring your computer for use with UAA’s MobilePrint service.

First Steps

  1. Open a web browser and go to the MobilePrint support page.
  2. Select and download the appropriate printer package based on the type of operating system you are using and the location you want to print to. Available options are:
    Location / Type Windows Vista/7/8/8.1/10 macOS (10.7.x - 10.12.x)
    UAA - Anchorage - B&W Windows 32 bit (46 MB) Windows 64 bit (48 MB) macOS (133 MB)
    UAA - Anchorage - Color Windows 32 bit (46 MB) Windows 64 bit (48 MB)
    Consortium Library - B&W Windows 32 bit (46 MB) Windows 64 bit (47 MB)
    Consortium Library - Color Windows 32 bit (46 MB) Windows 64 bit (48 MB)
    UAA - Eagle River Campus Windows 32 bit (46 MB) Windows 64 bit (47 MB)
    UAA - Kenai River Campus - B&W Windows 32 bit (46 MB) Windows 64 bit (47 MB)
    UAA - Kenai River Campus - Color Windows 32 bit (46 MB) Windows 64 bit (47 MB)
    UAA - MatSu Campus - B&W Windows 32 bit (46 MB) Windows 64 bit (47 MB)
    UAA - MatSu Campus - Color Windows 32 bit (46 MB) Windows 64 bit (47 MB)
  3. Find the downloaded file and decompress it.
  4. Double-click the decompressed file to run the Managed Print installer.
    • Mac OS X:
      1. When the MobilePrint installer opens click Continue.
      2. Read the Important Information then click Continue.
      3. At the Software License Agreement click Continue.
        • Click Agree.
      4. At the Custom Install screen, select the desired location(s) that you want to configure printer settings for then click Continue.
        Note: by default, only the Anchorage location is selected.
      5. Click Install.
      6. When prompted, enter your local username and password then click Install Software.
      7. After the installer completes, click Close.
    • Windows:
      1. A User Account Control dialog box will appear. Click Yes to allow the installer to make changes.
      2. A Pharos Systems installer window will open. Click Install to begin the installation of the necessary software and creation of the appropriate printer object.
      3. After the installer completes, click Finish.

Print your file

  1. After you have installed the desired printer from above, access your document and then use your operating system’s standard printing function (e.g. File -> Print).
  2. You should now see a new printer with a name in the format of uaa-<location>_<printer type> (e.g. uaa-anc_bw, uaa-anc_color, uaa-er_bw, uaa-krc_bw, uaa-msc_bw, etc.) in your list of printers. Select the desired campus printer and click Print.
  3. You will get a dialog box asking you to enter your UA Username for your print job. It is important to enter your username correctly or you will not be able to release your print job at the printer.
    Note: When using the printer queues for the Consortium Library, you will be prompted for both a Username and a Password. This is to ensure that only you will be able to release your print job at the Print Release Stations located in that area.

How to pickup your print job

General Locations Consortium Library
  1. Go to Print Release station next to the device you want to print to.
  2. Once you arrive at the release station, the Windows screen saver will probably be running. Move the mouse to display the login window.
  3. Login using your UA username & password.
  4. Swipe your UA ID card or Copy/Print card using the attached card reader.
  5. Select your print job(s) from the list.
  6. The bottom of the screen shows the number of pages to be printed, the cost of the print job(s), and the current balance on your card.
  7. When you are ready, click the Print button at the bottom of the screen.
  8. Click the logoff icon in the lower-left of the screen.
  9. Once you have released your print job, the document will print at the local printer.
  1. Go to Print Release station next to the device you want to print to.
  2. Once you arrive at the release station, the Windows screen saver will probably be running. Move the mouse to begin.
  3. Swipe your UA ID card, or Copy/Print card using the attached card reader.
  4. Select your print job(s) from the list.
  5. The bottom of the screen shows the number of pages to be printed, the cost of the print job, and the current balance on your card.
  6. When you are ready, click the Print button at the bottom of the screen.
  7. Enter in the password you entered into Pharos Popup client when you submitted your job.
  8. Click the logoff icon in the lower-left of the screen.
  9. Once you have released your print job, the document will print at the local printer.

Option 4: Use The Pharos Print App for iOS or Android

The Pharos Print app allows you to easily print content from your iOS device to the Managed Print service. Follow the direction below for configuring your iOS device to use the UAA’s MobilePrint service.

First Steps

  1. From your mobile device, download the app directly from an app store for your supported platform.
  2. Once the app is installed on your device, start the Pharos Print app.
  3. Enter the following server address and port number then press Connect.
    1. Server name: print.uaa.alaska.edu
    2. Port: 443
  4. The Pharos Print app will connect to UAA’s Managed Print server and display a log on screen.
  5. Enter your UA Username and Password then press Log On. You are now ready to print using the app.

Features

From your device using the Pharos Print app you can:

  • Edit your finishing options before you print
  • Preview your file(s) before you print
  • Delete a print job from your MobilePrint secure print queue
  • View all file(s) in your MobilePrint secure print queue
  • View your available funds and printing costs (when applicable)

How to submit a print job on an Apple iOS device

  1. Open up a document to print
  2. Press the Share icon
  3. Press Copy to Pharos Print
  4. If desired you can change print options such as the number of copies
  5. Press Apply Changes
  6. You can release your print jobs from either a Print Release Station or online via the Print Center

How to submit a print job on an Android device

  1. Open the Pharos Print app
  2. Select Upload from the main screen
  3. Select Camera or Documents under Choose a file to Upload
  4. Browse to the file you want to print
  5. Once the file is uploaded it will be listed on your Job List
  6. Select one or more files and choose the Print Options tab to change options such as the number of copies
  7. You can release your print jobs from either a Print Release Station, or online via the Print Center

MobilePrint - Frequently Asked Questions

    • Who can use UAA MobilePrint?
      All UA Students, Staff, and Faculty can print using UA MobilePrint. Guests and other individuals not affiliated with the University of Alaska may print only within the Consortium Library.
    • What networks can I print from?
      You can print jobs via email, the online Print Center and the Pharos Print app for iOS and Android from anywhere you have Internet connectivity.
      You can use the Mac and Windows client to print from most wired connections on the UAA network. You can also print from the UAA WiFi - Anchorage, and the equivalent for each respective community campus, wireless network. You cannot print from the following networks:
      • UAA WiFi - Public
      • UAA-ResidentsWifi
      • Non-University of Alaska networks such as GCI cable modems, ACS, MTA Solutions, etc.
    • Is there a way that I can print if I'm not on an allowed University Network?
      Yes. You can send print jobs via email, the online Print Center, and the Pharos Print app for iOS and Android from anywhere you have Internet Connectivity.
      You can also download and install UAA's Cisco Virtual Private Network (VPN) software from https://anc-vpn01.uaa.alaska.edu. Once the software is downloaded and installed launch it and login with your UA Username and password. You will be able to print to the MobilePrint queues as if you were on the UAA network. For details on how to use the Cisco AnyConnect client, please visit one of the links below:
    • What locations do not support MobilePrint?
      Currently all Managed Print locations support MobilePrint. A list of locations can be found on the Managed Print service support page.
      The following devices support MobilePrint via the traditional Mac and Windows native printing (option 3) only:
      • Consortium Library
        • anc-lib103-bw1
        • anc-lib103-clr1
        • anc-lib201-bw1
      • Alvin S. Okeson Library
        • msc-olb115-bw1
        • msc-olb115-clr1
      Unless otherwise listed above all other locations support all available MobilePrint options.
    • When I login to the Print Center, why am I unable to see a print preview of my file?
      The print preview feature is only available when files are submitted either via email, uploaded through the Print Center, or the Pharos Print app on iOS and Android. If you submit your print job from a Mac or Windows using the traditional print command, you will not be able to preview the file in the Print Center.
    • When I login to the Print Center, why am I unable to change the print options on my file?
      You are only able to change print options for files that are submitted either via email, uploaded through the Print Center, or the Pharos Print app on iOS and Android. If you submitted your print job from a Mac or Windows workstation using the traditional print command, you will not be able to adjust the print options for the file in the Print Center. If you want to make any changes to the print options, you will need to use the computer's print dialog window to make the desired change before clicking the print button.
    • When attempting to select a printer in the Print Center, why do some printers say the selected jobs incompatible?
      Within the Managed Print systems all printers are assigned to one or more print groups. This allows devices to be associated with other compatible devices related to printer drivers. In most cases, devices are assigned to geographically defined groups based on physical campus location. If you are unable to select the printer you desire, please try one of the following options:
      • Submit your file through email or upload it through the online Print Center
      • Submit your file to the MobilePrint queue for the location you want to print at (e.g. uaa-anc_bw, uaa-er_bw, uaa-msc_bw, etc.)
    • What operating systems are supported?
      The following systems are supported:
      • Microsoft Vista SP 1 or greater (32bit or 64bit)
      • Windows 7 (32bit or 64bit)
      • Windows 8/8.1 (32bit or 64bit)
      • Windows 10
      • Mac OS X 10.7 or greater
    • Why do I receive an error when attempting to install the MobilePrint software on my Mac running OS X 10.8 or later?
      OS X Error Message: "UAA MobilePrint.mpkg" can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers.

      Gatekeeper is a new feature for OS X 10.8 Mountain Lion where only applications that are from the Mac App Store or recognized developers can be installed with the default security settings.

      The latest versions of UAA's MobliePrint package have been signed and should no longer generate this notification message; however, if you still run into this issue it can be bypassed by opening the UAA MobilePrint package with a right-click or a control click and selecting "Open". This will call a Mac dialogue box confirming your choice to open the package, even though it is not from an Apple Identified Developer. You should then be able to continue the installation normally.
    • Why do I receive an error when attempting to install the MobilePrint software on my Mac running OS X 10.11?
      Apple introduced a new form of protection for system locations (SIP) in this release that can prevent the Popup Client from installing. This is due to a supporting file called pharos.convs that can only be written to a system location at this time. Apple has added an exception to allow the installer to bypass SIP for this particular file. The exception is not part of the base OS install, but is retrieved from an Apple network service. Machines that have automatic updates disabled may also not update the exception list.

      Most machines operated by individuals should have had a chance to retrieve the list of SIP exceptions before an attempt to install the Popup Client. For machines being imaged automatically, the following commands can be used to force an update of the exception list:

      sudo softwareupdate --schedule on

      sudo softwareupdate --background-critical

      The first command enables automatic background updates, if necessary. The second forces an update of critical system protection data, including the exclusion list for SIP. Note that this is currently an undocumented parameter for the softwareupdate tool. The best way to configure a single system is to make sure both the 'Automatically check for updates' and 'Install system data files and security updates' boxes are checked in the App Store pane of the System Preferences application.
    • How long will my print job stay in the print queue?
      Print jobs will remain in the print queue for 120 minutes (2 hours) after which they will be automatically deleted.
    • The mobile client is failing to install with an error what is causing this?
      Some Antivirus and security software can cause problems when attempting to install the MobilePrint client. It may be necessary to temporarily disable this software to successfully install the mobile printing clients. Please see your product help guide for details on how to do this. Remember to re-enable your security software when completed.
    • I have a firewall configured on my laptop is there anything I need to do?
      If a firewall is present between the laptop and the UAA Managed Print Servers, the following ports must be opened for traffic for Mobile Printing to work properly:
      • TCP Port 515
      • TCP Port 28203
      Note: no adjustments should be necessary to send print jobs via email, the online Print Center, or using the Pharos Print app for iOS and Android.
    • Why do I have to download a seperate package on Windows for each type of printing that I wish to use?
      In order to keep the size of the packages small, each installer only contains the drivers needed for that specific type of printing and operating system.
    • Do I need to download the driver each time I want to print?
      No, as long as the package has not been uninstalled. You should only have to download the package the first time you print to each printer.
    • How do I release a print job from the Release Station?
      Login to the release station using your University Username (same as the username you use for your University email) and password, then swipe your UA ID card, or Copy/Print card.
    • I sent my print job to the printer, but it is not appearing at the Release Station. What's wrong?
      There are a few things you will want to verify:
      1. Verify that it has not been more than 2 hours since sending your print job to the printer. Remember, print jobs only stay in the print queue for 120 minutes.
      2. Verify that your computer has finished sending the job to the print queue.
    • What gets installed as part of the printer package?
      A program called Pharos Popup is installed to provided a dialog window that allows patrons to enter their University Username and password on workstations not connected to UA's Active Directory system. Additionally a printer is created with the appropriate settings for printing to either the Black & White, or Color printers depending on which option was selected. In cases where both packages are installed the Pharos Popup client is only installed once; however, two separate printers will be created.
    • I installed the printer package; however, when I print it defaults to simplex (single-sided) mode and not duplex.
      In some cases when the printer package is installing the necessary files & configurations onto the workstation not all of the printer settings are always set correctly. To re-enable duplex printing by default do the following:
      For Windows XP:
      1. Go to Start -> Printer and Faxes.
      2. Right click on the appropriate printer (i.e. uaa-anc_bw, or uaa-anc_color) and select Properties.
      3. Click the Device Settings tab.
      4. Under Installable Options make sure that the Duplex Unit (for 2-sided printing) is set to Installed, then click Apply.
      5. Click the Advanced tab then Printing Defaults..., then click the Finishing tab.
      6. Under Document Options make sure that Print on both sides is enabled. Then click Ok.

      For Windows 7:
      1. Go to Start -> Devices and Printers.
      2. Right click on the appropriate printer (i.e. uaa-anc_bw, or uaa-anc_color) and select Printer Properties.
      3. Click the Device Settings tab.
      4. Under Installable Options make sure that the Duplex Unit (for 2-sided printing) is set to Installed, then click Apply.
      5. Click the Advanced tab then Printing Defaults..., then click the Finishing tab.
      6. Under Document Options make sure that Print on both sides is enabled. Then click Ok.

      For macOS Sierra (10.12):
      1. Open Safari (note: any application you can print from will work; however, Safari is simplest for this purpose).
      2. Click Print.
      3. If necessary, at the bottom of the print dialog window click Show Details.
      4. Select the desired printer object (e.g. uaa-anc_bw, uaa-anc_color, etc.)
      5. Select the checkbox next to Two-Sided.
      6. Next to Presets click the dropdown menu, select Save Current Settings as Preset...
      7. In the Preset Name field enter "Duplex Printing" (without the quotes).
      8. Under Preset Available for select Only this printer.
      9. Click Ok to save your preset.
    • I use Fast User Switching with my Mac and the popup client doesn't work.
      The Popup client utilized by MobilePrint is not currently compatible with the Fast User Switching feature of Mac OS X. For best results always disable Fast User Switching when installing MobilePrint on a workstation.
    • Whom do I contact if I have problems with printing?
      Please contact your campus IT support group:
      • Anchorage/Eagle River: IT Services Service Center at 786-4646 opt.1, or email to callcenter@uaa.alaska.edu
      • Kenai River Campus: KPC IT Help Desk at 262-0351, or email to helpdesk@kpc.alaska.edu
      • Mat-Su College: Campus Technology Services at 745-9764, or email to helpdesk@matsu.alaska.edu
      For hours of operation as well as other support resources you can vist the
IT Services Getting Help
    page.
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