Modern academics enables learning anywhere on your own time. Technology needs to be
available 24x7 to allow busy students the flexibility to work when they can. IT Services
has two different ways to describe services being unavailable, planned maintenance
and unplanned outages.
Banner Admin Modules is the Banner Web application used by the University to access the Banner system for day-to-day business. Banner Admin Modules is used to manage student information, financial information, financial aid information, and human resource information. The primary users are administrative staff members across campus.
UA Network Connectivity
Network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.
A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages;
resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be
heard on the IT Call Center voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.
Jonathan Ralph at Homer reported to the UAA iT Services Call Center that they do not have network connectivity at this time. He spoke to a GCI technician onsite in Homer who reported to him that the circuit is down due to a local traffic accident impacting an aerial causing a fiber cut. GCI is aware and onsite working on the issue. We do not have an ETA as of yet.
Managed Print | Some print release stations time out while signing in. Because of this, students aren't able to release their print jobs.
There have been no past outages in the last 2 weeks.
A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves
Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance
to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning
and end of the semester. This halt on maintenance is called "blackout".
UAA ITS recently upgraded the management software for the virtual server environment and will now begin the process of upgrading each virtual host to take advantage of several new security related features.