All Systems Operational

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Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
UAA Network and Telephony Operational
90 days ago
99.97 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.19 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.6 % uptime
Today
Banner 9 Operational
90 days ago
97.98 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.49 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
UA Network Upgrade May 2, 2024 00:00-23:59 AKDT
What: UA Office of Information Technology will be replacing network equipment for a UA wide network circuit beginning Thursday, May 2 at 12 AM, to 11:59 PM.

Why: To enhance the performance, reliability, and security of our network.

Result: Network traffic will be routed to an alternate route before 6 AM and then restored to the normal route after 10 PM.

Any Issues: If you experience issues connecting to the network after the network equipment is replaced, don't hesitate to get in touch with the Technical Support Center.
Posted on Apr 24, 2024 - 14:07 AKDT
Portland Core Router Upgrades May 2, 2024 06:00-22:00 AKDT
No loss of connectivity is expected, some traffic slowness may occur, but is not expected. OIT Engineers will be on-site in Portland to perform router upgrades in anticipation of activation of our new 40Gbps circuits. Traffic will be re-routed through a different path while upgrades are performed.
Posted on May 01, 2024 - 10:30 AKDT
ELMO Update May 9, 2024 08:00-09:00 AKDT
UA ELMO will be unavailable while technicians update elmo.alaska.edu to the latest release.
Posted on May 01, 2024 - 11:00 AKDT
PROD Banner Upgrades May 11, 2024 06:00-12:00 AKDT
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:
-Banner Admin Common 9.3.34.1.2, 9.3.34.0.13
-Banner Finance 9.3.30.0.5, 8.19
-Banner Financial Aid 9.3.42.0.2, 8.48.1.1, 8.48.1
-Banner General 8.19, 8.18.0.3
Posted on May 01, 2024 - 11:00 AKDT
Past Incidents
May 1, 2024

No incidents reported today.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Internet Network Issues
Resolved - This incident has been resolved.
Apr 26, 13:15 AKDT
Update - After ACS's emergency maintenance our network has been operational with no interruptions. We'll continue monitoring the stability of our connection throughout the day.
Apr 25, 12:02 AKDT
Monitoring - After ACS's emergency maintenance our network has been operational with no interruptions. We'll continue monitoring the stability of our connection throughout the day.
Apr 25, 12:00 AKDT
Update - ACS is still working on solving the network path issue. We are still getting reports of the internet still being affected. Users may experience slowness and drops when using the internet.
Apr 24, 09:53 AKDT
Update - ACS is still working on solving the network path issue. We are still getting reports of the internet still being affected. Users may experience slowness and drops when using the internet.
Apr 24, 09:45 AKDT
Update - There is currently an outage with the Fairbanks to Seattle internet network path which ACS is working to resolve. We may experience some internet slowness or network drops as a different route is being switched over too.
Tonight ACS will be performing emergency maintenance from 10pm to 1am. During this time services such as Google and Microsoft may be impacted and temporarily become unavailable. It is expected for unavailability to be in short bursts and not down for the entire window.
Apr 23, 16:17 AKDT
Identified - ACS will be performing emergency maintenance this evening from 10pm to 1am. During this time services such as Google and Microsoft may be impacted and temporarily become unavailable. It is expected for unavailability to be in short bursts and not down for the entire window.
Apr 23, 16:15 AKDT
Investigating - There is currently an outage with the Fairbanks to Seattle internet network path which ACS is investigating. We may experience some internet slowness or network drops as a different route is being switched over too. Departments such as RCS and ASF who use internet2 may experience more of an impact. We thank you for your patience and apologize for the inconveniences.
Apr 23, 14:00 AKDT
Apr 25, 2024
Update UA SSO Identity Provider
Completed - The scheduled maintenance has been completed.
Apr 25, 13:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:15 AKDT
ELMO Outage
Resolved - This incident has been resolved.
Apr 25, 09:30 AKDT
Monitoring - ELMO is now operational and stable, but we'll continue to monitor the service overnight. Thank you for your patience and have a good night.
Apr 24, 17:15 AKDT
Investigating - We are getting reports that when trying to login to elmo.alaska.edu users are getting a software error. We are currently investigating and thank you for your patience.

As a workaround, elmo.uas.alaska.edu is available for password management.
Apr 24, 13:30 AKDT
Apr 24, 2024
Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 19, 21:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:

Set 1-202402 and Set 1-202403 (FA only)
-Database upgrade - 9.32.1, 9.32.1.1, 9.33, 9.33.0.1, 9.33.1
-Banner Access Management - 9.3.25.0.4, 9.3.25.1.1
-Accounts Receivable - 8.11.1, 8.11.2, 8.12, 8.12.2, 9.3.25.1.2, 9.3.25.2.1, 9.3.25.3.1, 9.3.25.4
-Admin Common - 9.3.33.0.8, 9.3.33.1.1
-Application Navigator - 3.13
-Banner Admin Business Process API - 9.3.33.1.4, 9.3.34.0.4
-Banner Communication Management - 9.13
-Employee SSB - 9.24.0.1, 9.24.0.2, 9.24.1, 9.24.1.1, 9.25, 9.25.1, 9.25.1.1
-Ethos API - 9.3.30.0.2, 9.3.30.0.3
-Extensibility - 9.15
-Faculty SSB - 9.22.1, 9.23
-Finance - 8.18, 8.18.0.1
-Finance SSB - 9.6.0.1, 9.7
-Financial Aid - 8.48, 9.3.41
-General - 8.17.1, 8.17.2, 8.18, 8.18.0.1, 9.3.29.0.5
-General Event Management SSB - 9.17
-General SSB - 9.15.1, 9.16, 9.16.1, 9.16.2
-HR & Payroll - 8.24.1.1, 8.25, 8.25.0.1, 9.3.29.0.4
-Integration API - 9.31.1, 9.31.2, 9.32, 9.32.1
-Position Control - 8.24.0.1, 8.24.0.2, 8.25, 9.3.22.1.3, 9.3.23.0.2
-Student - 8.28.1, 8.28.2, 8.29, 8.29.1, 8.29.1.1, 8.29.2, 9.3.31.1.1, 9.3.32.0.8, 9.3.32.1, 9.32.2
-Student API - 9.31.1, 9.31.2, 9.32, 9.32.2, 9.3.32.0.1, 9.32.1
-Student Registration SSB - 9.30, 9.30.0.1
-Student SSB - 9.24.2, 9.25, 9.25.1, 9.25.2
Feb 14, 11:30 AKST
eWolf Portfolio Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:00 AKDT
Scheduled - What: Digication will be performing scheduled maintenance affecting eWolf Portfolio beginning Saturday, April, 20 at 12:00 AM to 4:00 AM.

Why: Digication will be performing essential updates to enhance system stability and performance.

Result: eWolf Portfolios will be temporarily unavailable or may face interruptions during this maintenance window.

Any Issues: If you experience issues with eWolf Portfolios after the maintenance, don't hesitate to get in touch with the Technical Support Center.
Apr 3, 10:07 AKDT
Apr 19, 2024
Apr 18, 2024
me.UAA Update
Completed - The scheduled maintenance has been completed.
Apr 18, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:15 AKDT
Scheduled - What: UAA IT Services will be updating me.UAA beginning Thursday, April 18 at 5:15 AM to 6 AM.

Why: The ELMO software update for me.UAA fixes a minor bug.

Result: Starting at 5:15 AM, me.UAA will be offline for account lookups and password changes. Once the update is complete, me.UAA will be available again.

While me.UAA is unavailable, you can use UA ELMO as a workaround.

Any Issues: If you experience issues looking up your account, or changing your password after me.UAA is updated, don't hesitate to get in touch with the Technical Support Center.
Apr 17, 09:12 AKDT
Apr 17, 2024
Foxit and Adobe Outage
Resolved - This incident has been resolved. If you are having any additional issues with Foxit please call the service desk at 907-450-8300. If you are still having issues with Adobe please call UAA ITS at 907-786-4646.
Apr 17, 17:15 AKDT
Update - The login and license issue for Foxit has been resolved. You will need to reactivate Foxit PDF Editor to use it again.
Apr 17, 11:17 AKDT
Monitoring - The implemented change is yielding positive results, but we will continue to monitor for any potential issues.
Apr 17, 08:46 AKDT
Identified - We believe we have identified the issue and a change has been implemented. We are waiting to see if this resolves the problem.
Apr 16, 14:36 AKDT
Update - We are continuing to investigate this issue.
Apr 16, 08:07 AKDT
Investigating - We are currently investigating an issue with Foxit not allowing sign-ins. We thank you for your patience at this time.
Apr 16, 08:00 AKDT
On-Prem Banner RPTP Outage
Resolved - This incident has been resolved and Banner RPTP is now fully operational.
Apr 17, 12:00 AKDT
Investigating - We are currently investigating reports of the On-Prem instance of Banner RPTP being unavailable. Thank you for your patience as we look into this.
Apr 12, 14:45 AKDT
ELMO Disruption
Resolved - This incident has been resolved.
Apr 17, 12:00 AKDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 09:45 AKDT
Investigating - We are currently investigating reports of errors with ELMO services like elmo.alaska.edu, ELMO Verifier and ELMO Manager. Thank you for your patience as we work to restore service.
Apr 12, 14:30 AKDT
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