Blackboard Support

Blackboard Learn & Collaborate

Blackboard Learn provides a course site to manage your classes; share resources and files; post, receive, and grade assignments; hold online discussions; and more. Collaborate is a built-in web conferencing tool for holding synchronous online class meetings. 

  • Getting Started in Blackboard

    Blackboard is UAA’s primary online space for courses. At UAA, new Blackboard course shells are created automatically each semester and enrolled students are added to the course; however, faculty must make the course available to students.

    If you are new to Blackboard or want a refresher, review this Getting Started with Blackboard Guide or watch the Get Your Course Up and Running webinar (video, 20:10) or the Blackboard 101 Playlist (6 videos, 22:44 total).  

    To reuse content from a previous Blackboard shell, you can choose from two similar methods, Course Copy (one step) or Export and Import (two steps). Follow these tips for a successful copy.

    • Start by going to Packages and Utilities in the "old" course
    • Select All components and then uncheck any you don’t want (e.g., Announcements)
    • For Discussions, include only the forums, with no starter posts
    • Grade Center Columns and Settings must be checked for assignments, tests or anything connected to the grade center to copy over correctly
    • Do not Include Enrollments in the Copy


Blackboard 3rd Party Tools at UAA

3rd party tools available inside Blackboard Learn are supported through collaborative efforts of UAA and the vendor. For information about adding functionality to Blackboard with third party tools, review the UAA Blackboard Use Policy.


 UAA Resources

If you would like assistance with Blackboard or other academic technologies, contact Academic Innovations and eLearning (AI&e) at 786-6219 or via email at For more information, visit the Academic Innovations & eLearning website.
If you need assistance with computer or software support; internet or wireless issues; username or password help; or technical questions regarding Blackboard, please call UAA Technical Support Center at 786-4646 or 877-633-3888 or via email at For more information, visit the Information Technology Services website.
If you have questions or concerns about accommodations or if you need additional information regarding student requests for assistance, call DSS at 786-4530 (voice) or via email at For more information, visit the Disability Support Services website.