Student Help & Support

The University of Alaska Anchorage is committed to offering a wide variety of support services to every student. As a student at Kenai Peninsula College, Matanuska-Susitna College, Prince William Sound College, Kodiak College or the University of Alaska Anchorage you are a UAA student and can take advantage of most Anchorage campus services. The information below is designed to help students navigate technical support, accessibility resources, academic services, UAA policies and procedures, and more.

If you are not on the Anchorage campus, the best place to start is likely your local campus. Please scroll down to the end of this page to find your community campus services.

Technical Support

As a UAA student, you have access to many types of technology tools to help you throughout your college career. UAA Core Tools includes a list of technology tools that are provided by and supported by UAA. You can get technology help in a number of ways.

Getting Help, Contact, and Hours for IT Services
- 907-786-4646
- 877-633-3888 (toll free)
Visit UAA Information Technology Services website
Support for Issues with Blackboard

Blackboard and Zoom Help
- Blackboard Student Help
- Blackboard Ally Help (to convert attached files into alternative formats)
- Blackboard Collaborate Ultra Help (web conferencing)
- Zoom Help (web conferencing)
Quick Tech Tips
View the UAA online class requirements page. Be sure you have the newest version of at least three internet browsers: Google Chrome and Mozilla Firefox and the browser that came with your operating system.

Review the tips below to solve technical problems.

If you have trouble...
- Try again. Close and reopen the program or app. Turn off the device and turn it back on.
- Try a direct connection to the internet rather than wifi.
- Try the same thing using another internet browser. Update your browser.
- Search online for a solution to your problem.
- Call the Technical Support Center at 786-4646 or (877) 633-3888.

Accessibility Services

UAA is committed to providing each student an equal opportunity to pursue a college education regardless of disability. Students with disabilities are encouraged to contact Disability Support Services regarding accommodations.

Contact and Hours Disability Support Services
Visit UAA Disability Support Services website

Academic Support Services

UAA offers a variety of support to help students succeed in their courses. Academic support services include advising, career exploration, math lab, writing center, library services, testing center, elearning services and more.

Academic Advising: uaa_firstyearadv@alaska.edu
Learning Commons: 907-786-6828

Student Advising
As a student at UAA, the best way to begin your university experience is by meeting with an academic advisor. Determine the best major for you, figure out a degree completion map, use your financial resources responsibly and graduate in a timely manner. Get started today by making an appointment with your advisor and set yourself up for academic success!
- Academic Advising
- Career Exploration
Student Learning Support
The UAA Learning Commons offers student learning support resources for all UAA students, including access to computer labs, study areas, math lab, writing center, and academic coaching center.
- Visit UAA Learning Commons
UAA Consortium Library
The UAA Consortium Library resources include access to online periodicals, interlibrary loan, and access to some electronic books. Libraries also have quiet study areas and access to computers.
- Visit the Consortium Library
Online Classes
eLearning: Distance Student Services supports students taking online or blended classes through UAA through Blackboard orientations, monthly newsletters, and more. Below are resources helpful to online students.
- Getting Started Checklist
- UA Distance Gateway
- Online Tutoring with Tutor.com
- Additional eLearning Resources
Testing on Campus
If you are in need of taking a test, please review the test center options below available on the UAA campus.
- UAA Testing Center - Testing for the Accuplacer, proctored exams from outside universities, and many other placement exams.
- UAA eLearning Test Center - Testing for exams through a UAA, UAF, or UAS online course.
- Disability Support Services Testing - Services for students who need special accommodations.

Student Support Resources

UAA student support services linked below include admissions, financial aid, military services, multicultural services, Native student services, student health and safety, and more.

University Police non-emergency: 907-786-1120
Collection of information for UAA students
Dates and deadlines

Enrollment Services
Enrollment needs can be met by the following departments at UAA.
Military, Multicultural, and Native Student Services
Student Health and Safety
Student Life
Campus Community

Student Rights & Responsibilities

It is the responsibility of the individual student to become familiar with the policies and regulations of the University of Alaska Anchorage printed in the current catalog.

Academic Catalog
The academic catalog is updated each academic year to include important information about UAA departments and courses plus much more.
- Academic Catalog
- Academic Rights of Students
Dean of Students
The Dean of Students office provides critical incident response and counseling services.
UAA Policies

Community Campuses

UAA includes four community campuses: Kenai Peninsula College, Kodiak College, Matanuska-Susitna College, and Prince William Sound College.