You are using an outdated browser. Please upgrade your browser to improve your experience.

Conflict Resolution Occupational Endorsement Certificate

  • Group of people in discussion

    Conflict Resolution Occupational Endorsement Certificate

    Earn a specialized certification in conflict resolution methods from the only accredited human services program in Alaska.

Explore the Conflict Resolution Occupational Endorsement certificate program at the University of Alaska Anchorage

Develop advanced knowledge and skills in human services, including mediation, negotiation and paraprofessional counseling. UAA’s Conflict Resolution Occupational Endorsement certificate is designed for undergraduate students in the A.A.S. and B.H.S. degree programs or others who want to enhance their work experience.

Conflict resolution scholarships and financial aid
Visit the UAA Office of Financial Aid to learn more about scholarships and awards you may qualify for to help pay for college.

Flexible program options
Enroll full time or part time. Start in the fall or spring.

Student advising and support
Earn your occupational endorsement certificate in a timely manner by developing a plan to complete the required 18 credit hours. If you enroll full time, you can obtain the certification in just three semesters.

Conflict Resolution Occupational Endorsement Certificate

Degree Type:

  • Certificate (all levels)

Program Length: One year


Other program options: O.E.C. in Children’s Behavioral Health, A.A.S. in Human Services, Bachelor of Human Services

Did you know..

UAA’s Conflict Resolution Occupational Endorsement certificate is an affordable way to enhance your job skills.

What can you do with a Conflict Resolution Occupational Endorsement certificate from UAA?

Advance your career by providing specialized services to diverse populations through conflict resolution methods. The certificate provides you with practical skills that can be used in many careers in business, education, social services and other fields.

Conflict resolution careers

  • Mediator
  • Conciliator
  • Social or human services assistant
  • Ombudsman
  • Advocate
  • Supervisor or manager

Conflict Resolution Occupational Endorsement program highlights

UAA’s specialized certification combines classroom instruction with experiential learning to provide advanced training in conflict resolution.

  • Build a set of practical skills in conflict resolution. You’ll learn to use tools for resolving workplace conflict, negotiating compromises with clients, handling grievances and family disputes, work with clients to overcome resistance to change, and more.
  • Embrace a hands-on approach. Practice your skills through high-quality instruction delivered via classroom lectures, demonstrations, case studies and role plays.
  • Learn from clinically licensed professionals and published researchers and authors. All program faculty have experience working in their respective areas of expertise. Their specialties include licensed professional counseling, clinical social work, psychology, marriage and family therapy, law and administration.

Amazing stories from conflict resolution majors

The conflict resolution O.E.C. prepared me to mediate with a range of ages, populations and interests. The interactive nature of the core mediation courses combined with the knowledge in theory lectures allowed me to enter a new career in residential care where I regularly mediate between youth and their families.

Sarah Johnson
O.E.C. Conflict Resolution, ’18 Treatment Counselor, AK Child and Family
Students studying

Housed in the College of Health, UAA Human Services offers two undergraduate degree programs, a minor and two undergraduate certificate options to help prepare students to work with at-risk populations.

Department of Human Services

Conflict resolution occupational endorsement certificate program curriculum

UAA’s O.E.C. in conflict resolution incorporates the most relevant, up-to-date theories and practices in human services. Courses are taught by faculty members who are professionals in their field, and each class provides opportunities to simulate experiences while focusing on communication and interpersonal skills, as well as diversity.

Top classes for conflict resolution majors

  • Family Mediation
  • Alternative Dispute Resolution
  • Individual and Group Facilitation