IT Support Desk Technician

This OEC will prepare students to fill entry level positions in Information Technology as desktop support technicians or help desk technicians.

 

Anchorage Needs IT Support Desk Technicians

Completion of the Help Desk Support Occupational Endorsement Certificate will provide graduates with the prerequisite skills and knowledge needed to pursue opportunities with local employers within the field of Information Technology. Job openings continue, especially in support for operations that support remote work and virtual customer service.

 

Course of Study

After applying and being admitted, students will complete the following courses to receive this certificate. For more information see Admission Requirements for OEC Programs and General University Requirements for OEC Programs.

Course Title Credits
COMM A110 Introduction to Human Communication 3
CIS A105
OR CIS A110
Introduction to Personal Computers and Application Software
OR Computer Concepts in Business
3
CNT A160 PC Operating Systems 3
CNT A162
OR CNT A210
PC Architecture and Building
OR PC Technician Fundamentals
3
CNT A165 Customer Service Fundamentals 1
UNIV A190 Selected Topics in University Studies: Success in Online Activities 1 to 3
WRTG A110
OR WRTG A111
Introduction to College Writing
OR Writing Across Contexts
3
  Total: 17 to 19

 

Contact

Kirsten Kensinger
klkensinger@alaska.edu
907-786-6465