Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Planned Maintenance

A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "blackout."

Unplanned Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Callcenter voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Unplanned Outages

UAOnline Issue

May 4, 2015 7:00 AM

We are currently experiencing an issue with uaonline login. Users at this time are unable to load the website to login, Statewide is aware of the issue and are working to resolve the issue as soon as possible.

All systems are available.

Future Planned Maintenance

Install 2 HA Palo Alto Firewalls in the Anchorage Data Center

May 31, 2015 12:00 AM - May 31, 2015 1:00 AM

Install 2 HA Palo Alto Firewalls in the Anchorage Data Center. The firewalls will greatly increase UAA's capability to thwart ever increasing attacks from both the Internet and internal networks. The firewalls will initially be configured with a minimal ruleset, with all traffic allowed to flow. External intrusion attempts with a category of Critical and High will be initially blocked on the Internet Facing side of the Firewalls. Further rule sets will be implemented by UAA Security at later dates in accordance to the CAB process.

Upgrade Wireles Controller

May 30, 2015 11:59 PM - May 31, 2015 2:00 AM

Upgrade Wireles Controller

Install new Cert on ISE Server

May 31, 2015 12:00 AM - May 31, 2015 1:00 AM

Install new Cert on ISE Server

Troubleshoot issues with UPS's in HSB and RH

May 31, 2015 12:00 AM - May 31, 2015 4:00 AM

Troubleshoot issues with UPS's in HSB and RH

Add new Database to Exchange for Kodiak and prepare for Migration

May 28, 2015 12:00 AM - July 1, 2015 12:00 AM

Add additional Database to Anchorage Exchange Servers and set up for Mailbox Migrations.

Past Unplanned Outages

Loss of connectivity on ANC-QnQ x8202.x circuits

May 1, 2015 2:35 PM - May 1, 2015 2:55 PM

The following buildings temporarily lost connectivity: ENRI, Bragaw Office Building, Cartlon Trust, Center for Human Development, University Center, and Aviation Technology.

Users are not able to log in to OWA or OWA13.

April 29, 2015 10:45 AM - April 29, 2015 11:00 AM

Currently users are unable to log in to Web email using either OWA or OWa13.

CMS

April 7, 2015 8:50 AM - April 7, 2015 9:36 AM

We are currently experiencing an issue with our CMS server, currently users are unable to access any www.uaa.alaska.edu websites. Out engineers are aware of the situation and are working to resolve it as soon as possible.

Network Connectivity at ENRI (707 A St.)

March 30, 2015 5:00 PM - March 30, 2015 7:00 PM

Connectivity including network and telephones are currently unavailable at the ENRI building (707 A St.)

Unable to edit, view or create tests in Blackboard.

March 19, 2015 4:19 AM - March 19, 2015 11:55 AM

Instructors may notice an error when attempting to create, view or edit tests in Blackboard.  The problem has been escalated and it is currently being worked on.

Past Planned Maintenance

Upgrade UAA Authentication Servers

May 24, 2015 12:00 AM - May 24, 2015 12:00 PM

This change will upgrade the remaining 3 authentication servers that are still on an older version of Windows

Open Networking Ports for Institutional Research

May 21, 2015 11:03 AM - May 21, 2015 11:03 AM

This change will allow Sql Analytic Services to be available to the entire UA network

Allow ports 9443 and 5443 from 187 to 138.

May 20, 2015 10:00 AM - May 20, 2015 11:00 AM

VMware is moving from their vSphere "thick" client to a Web-based management client which requires ports 9443 and 5443 to function.

Update NMS server modules

May 20, 2015 10:00 AM - May 20, 2015 12:00 PM

NMS needs to have two of its application modules updated.

Add EOP Send and Recieve Connector for Forced TLS

May 20, 2015 8:30 AM - May 20, 2015 9:00 AM

add additional Send and Recieve connectors on EOP to enable Forced TLS instead of Opportunistic for secure email transfer between domains.