There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive.

Workshop Objectives
At the end of this workshop, you will be able to:
• Describe why arguing never helps
• Identify the three sides to any difficult conversation and where to begin
• Describe how to adopt a positive learning stance and think like a mediator
• Describe the process of separating intent from impact
• Identify the process of changing blame to contribution
• Describe ways to acknowledge feelings
• Describe how to use questions without eliciting defensiveness

 

For more information on this training, visit the Initiating Difficult Conversation page on MyUA and register for the webinar. You must sign up to receive the webinar information from ComPsych.

 

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