Student Complaints and Disputes

The University of Alaska Anchorage is committed to providing a quality educational experience for all students. This includes ensuring that students have access to the appropriate resources for registering formal complaints. This site is designed to provide students with information on the various formal complaint policies and procedures at UAA. It also includes links to offices at UAA that can help students understand and navigate the processes.
Lit-up UAA sign hangs next to University Drive

Record of Student Complaints

The University of Alaska Anchorage is required to share information about student complaints with its accrediting agency, the Northwest Commission on Colleges and Universities; however, individual identities will not be revealed without the express permission of the complainant or as required by law.

The University of Alaska Anchorage will review the data to identify any trends/issues that warrant further investigation, revision to existing policies, etc.

General Information

Informal Resolution:

As specified in UA Board of Regents Policy 09.03 Student Dispute Resolution, the first step for a student to challenge a university action or decision will be to seek an informal resolution with the person responsible for the decision or action, or with the person's immediate supervisor. There are often deadlines for completing the informal process, and students will want to check the particular policy for information about deadlines. If the complaint is not resolved informally, students may file a formal complaint using formal resolution procedures.

Formal Resolution:

A formal complaint is a written request to initiate a formal review procedure. A formal written complaint shall include:

  • A statement of the issue,
  • The university policy or procedure violated,
  • A summary of your attempt at informal resolution as specified in BOR policy 09.03 Student Dispute Resolution,
  • A list of potential witnesses,
  • Supporting documents, and
  • The desired outcome.

Campus Contacts

For general questions about the complaint processes:

Academic Disputes

Challenges to academic decisions or actions of the faculty or academic administration will be reviewed according to the procedure that implements the BOR policy 09.03 Student Dispute Resolution and its University Regulation on Student Dispute Resolution: Review of Academic Decisions or Actions. Appropriate issues for this procedure include (1) final grades resulting from alleged grading errors or (2) the arbitrary or capricious assignment of final grades or (3) the arbitrary or capricious dismissal from or denial of admission to an academic program based upon academic considerations.

  • Academic Dispute Resolution Procedure (UAA Catalog - Academic Standards & Regulations - Academic Rights of Students)
  • To request a formal review, students need to fill out the request form and submit to the dean/community campus director along with any supporting documentation.
  • Academic honesty: Academic honesty violations and appeals of decisions fall under the Student Misconduct and Academic Dishonesty linked below. 
  • Each college and community campus designates a liaison trained to help students understand the Academic Dispute Resolution Procedure. Students that do not know what college/community campus to contact are encouraged to reach out to the UAA Dean of Students Office.

Academic Dispute Resolution Liaisons

College First Name Last Name Title Email Phone
UAA Neil Best Academic Concierge 907-786-1535
KPC Ginger Rose Admissions and Student Records Coordinator 907-262-0311
Kodiak Barbara Brown Academic Advisor 907-486-1211
MSC Rachel Graham Professor of Mathematics 907-746-9348
PWSC Bernadette Irish Advising & Student Support Specialist 907-834-1626
Dean of Students     Main Office 907-786-1214

Non-Academic Disputes

Included in this list are links to offices and policies at UAA that can help students understand and navigate the processes:

Agencies for External Disputes

If you are residing outside of Alaska while attending UAA please see the UAA State Authorization: Disclosures and Student Complaints site for guidance regarding external complaints. 

The following contact information is for UAA's state regulatory agency and its regional accreditor.

State Regulatory Agency:

Alaska Commission on Postsecondary Education (ACPE)
P. O. Box 110505
Juneau, AK 99811-0505

Accrediting Body:

Northwest Commission on Colleges and Schools (NWCCU)
8060 165th Avenue N.E., Suite 200
Redmond, WA 98052