Coronavirus information

Visit the UA coronavirus information website to learn how the University of Alaska is responding to the novel coronavirus/COVID-19 situation and find links to communications, policy guidance and resources.

Contact Financial Aid

Contact via Phone and Email: Closed to In-person Traffic

The University Center is closed to walk-in traffic due to statewide and local measures to contain the spread of coronavirus (COVID-19). The call center is operational and staff are able to take your call Monday - Friday from 9 a.m. - 5 p.m.

Do you see a credit balance on your UAOnline account and want to know when it will be sent to you? Contact the UAA Accounting Services Office directly:

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Additional Contact Options

  • Meet with Financial Aid Office Staff In-Person

    In-Person Consultations:

    South end of the University Center (UC) Mall  *  3901 Old Seward Highway  *  Anchorage, AK 99503

    University Center

    Hours Available: 

    • Monday - Thursday: 11:00 am - 5:00 pm. Clients must "check-in" at the UC Kiosk before 4:45pm to meet with a specialist.
    • Fridays: Appointments Available between 11:00 am - 5 pm (All appointments must be made before 5 pm on the preceding Thursday.)
  • Mail, Email, or Fax Documents

    Before sending any documents in the mail, look on the UAOnline account >Financial Aid< "Financial Aid Status" to make sure UAA has requested this information. Some listed requirements are online forms that allow document attachements instead of waiting for mail processing. Find instructions on how to use online forms on the FAQ resource page.

    Mailing Address: Office of Financial Aid, 3211 Providence Drive, UC 105, Anchorage, AK 99508

    Email Address:

    Fax Number: 907-786-6122

  • Mail Private Scholarship Checks

    Scholarship checks received from non-UAA sources should be mailed to UAA's Accounting Services Office.

    Mailing Address: UAA Accounting Services, Attention: Scholarships, P.O. Box 141609, Anchorage, AK 99514

    Please refer to UAA's Student Accounts and Refunds page for important student and private donor instructions. Find helpful information under the "Private Donor Scholarships" heading.

  • Connect by Phone

    UAOnline contains "live" information relevant to financial aid and student account status. Consider logging into UAOnline before calling so Financial Aid staff can help navigating the system and providing information.

    Phone Number: 907-786-1480 

    Hours: Monday, Tuesday, Thursday, Friday: 9AM - 5PM; Wednesday: 11AM-5PM