Options to Contact Financial Aid

Do you see a credit balance on your UAOnline account and want to know when it will be sent to you? Contact the UAA Accounting Services Office directly: uaa_acctsv@uaa.alaska.edu

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Additional Options to connect with us

  • Meet with Financial Aid Office Staff In-Person

    In-Person Consultations:

    South end of the University Center (UC) Mall  *  3901 Old Seward Highway  *  Anchorage, AK 99503


    Hours Available: 

    • Monday - Thursday: 11:00 am - 5:00 pm. Clients must "check-in" at the UC Kiosk before 4:45 to meet with a specialist.
    • Fridays: Appointments Available between 11:00 am - 5 pm (All appointments must be made before 5 pm on the preceding Thursday.)
  • Mail, Email, or Fax Documents

    Before sending us any documents in the mail, look on your UAOnline account >Financial Aid< "Financial Aid Status" to make sure UAA has requested this information from you. Some listed requirements are online forms that allow you to attach an image of a document instead of waiting for mail processing. You'll find instructions on how to use online forms on our FAQ resource page.

    Mailing Address: Office of Financial Aid, 3211 Providence Drive, UC 105, Anchorage, AK 99508

    Email Address: uaa_financialaid@uaa.alaska.edu

    Fax Number: 907-786-6122

  • Mail Private Scholarship Checks

    Scholarship checks received from non-UAA sources should be mailed to UAA's Accounting Services Office.

    Mailing Address: UAA Accounting Services, Attention: Scholarships, P.O. Box 141609, Anchorage, AK 99514

    Please refer to UAA's Student Accounts and Refunds page for important student and private donor instructions. You'll find helpful information under the "Private Donor Scholarships" heading.

  • Connect by Phone

    UAOnline contains "live" information relevant to your financial aid and student account status. Consider logging into UAOnline before calling us and we will help you navigate the system and understand what you see on your own student account.

    Phone Number: 907-786-1480 *During peak processing periods at the beginning of each semester, call wait times may be longer than normal.


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