The Cashier's Office strives to make paying your student account effortless and transparent so you can focus on your education.
Information for Parents
Payment and Refund Information
Still Have Questions?
Phone: 786-1440 option 2
Mail Payment To:
University of Alaska Anchorage
Payments and tuition waivers may be delivered to the Cashier's windows in the University Center located at 3901 Old Seward Hwy, Anchorage, AK.
Payment may be made via cash, check, e-check, VISA, MasterCard, Discover, JCB or American Express. Payment may be remitted at the Cashier's windows or at UAOnline. Payment plans are also available, please visit the Payment Plan page for more information.
Outside of normal business hours, checks (NO CASH) may be dropped off in the drop box located to the left of the cashier's windows. Any checks dropped overnight will be applied to your student account in 2-3 business days.
To pay by e-check or credit card, you may remit payment through UAOnline:
1. Using your UAA Student ID number (located on the back of your wolfcard), login to UAOnline.
2. Select the Student Services & Account Information tab
3. Select Student Account from the menu
4. Select Account Detail for Term (Semester)/Pay Term Balance
5. Select appropriate term
6. Select Pay Now
UA College Savings Plan account. Please have your UA Student ID number ready. Once a distribution has been requested and received (wire transfer), it may take up to a week to post the payment to your student account. Payment must be arranged well before the payment deadline to avoid late fees. Your account is subject to late fee assessment if the payment is not received before the payment deadline.
You may pay your student bill by sending funds via wire transfer. Please include your student ID number and full name in the wire transmission. To obtain UAA's bank and routing number information, please contact cashiering at 907-786-1440 option 2.
peerTransfer. PeerTransfer can send payment from: bank transfer, electronic payment, online bill pay, Visa, MasterCard, eWallet, Allpay.com or UnionPay directly to UAA.
To send a payment using peerTransfer:
1. Go to peerTransfer website
2. Create a peerTransfer Account
3. Complete payment details
4. Send payment. Tracking & Confirmation are available through your peerTransfer account.
5. Please call 907-786-1440 opt.2 or email the cashier's office to notify you have sent a payment using peerTransfer.
To obtain an Employee Tuition Waiver (ETW) form, visit the UA Employee Education Benefits website.
For more information, including eligibility and restrictions, see University Regulation 04.06.010 (Employee Education Benefits).
The Senior Citizen Tuition Waiver is available based on your age-eligibility to receive full social security retirement benefits and under Regents Policy 05.10.080.B.
For more information, including eligibility and restrictions, see Regents Policy 05.10.080.B.
The Family Educational Rights and Privacy Act (FERPA) is a Federal Law protects the privacy of student education records, including financial information. A student may file an Authorization to Release Educational Record Information to allow someone other than themselves to access their student records. Please review the Parent's guide to FERPA for additional information.
If we have a release of information on file, we can tell you your student's balance and you may make a payment at the Cashier's office or by calling 786-1440 option 2. If we do not have a release of information on file, you will need to get account balance information from your student before attempting to pay.
Your student may also set you up as an 'Authorized User' so you can remit payment online.
To set up an authorized user:
Distributions from 529 plans held with T.Rowe Price may be requested by calling 1-800-478-0003. You will need to provide your student's UAA ID number, the amount to send via EFT (electronic funds transfer) and what semester you would like to apply the payment to. T.Rowe price will have UAA's bank information on file.
If your 529 account is with another administrator you will need to contact them to request a transfer. You may need UAA's bank transfer information which is available by calling the Cashier's office at 786-1440 option 2. If sending a check, please make it payable to UAA and include the name and UAA ID number for the student. Please contact cashiering at 786-1440 option 2 for bank transfer information if sending an EFT.
All 529 plan payments take 7-10 business days to be posted to a student's account. Payments must be received before the payment deadline to avoid late fee assessment. Due to FERPA regulations, parents must have a signed authorization to release information from the student when inquiring about the student's account.
The payment deadlines are published in the Academic Date and Deadlines calendar.
The last day to drop a course with a 100% refund is the add/drop deadline.
UAA's refund policy is published in the catalog, available here.
When making a deposit, departments need to fill out a reconciliation form, including the fund/org/acct you want the revenue posted to. You must use a locking or poly sealing bag. Poly sealing bags are available from the Cashiers office or can be sent to you via inter-campus mail (20 bags max).
Please read the University of Alaska Accounting and Administrative Manual, section 100 for more information.
Department deposit bags should be dropped in the box located to the left of the cashiers windows. These deposits will be logged with dual control. Any direct deposits will be included in the bank daily deposit, picked up by Axiom Armored Transport daily. The non-direct deposits will be opened, verified and processed by the cashiers. During peak times (payment deadlines, year end, etc) deposits may take 2-3 business days to be processed.
The University Cash Management instruction and policies are available in the Accounting and Administrative Manual, section 100 part C
Credit Card Thermal Receipt Paper is available from Transfirst Merchant Support 1-800-654-9256.
Pre-numbered Receipts (Deposit Slips) are available at no cost to the department and can be picked up at the Cashier's office during normal business hours.
Secure Deposit Bags (poly bags) are available at the Cashier's office during normal business hours. Up to 20 bags can be inter-campus mailed. Your department may receive up to 100 bags free of charge, or they are available at cost in boxes of 500.
TransFirst is a transaction express payment processing system that allows UAA to process credit card transactions in person and over the phone.
If you've been locked out of your TransFirst account please follow the website instructions for "forgot password" to retrieve your password. If you have additional questions or problems please email Michelle Weaver.
PCI Security Standards Council- Founded by American Express, Discover Financial Services, JCB International, MasterCard and Visa Inc., Their mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards.
PCI DSS- an active blog which focuses on PCI compliance in higher education.