Grievance Policy

Contact via Email and Phone: Closed to In-person Traffic

Due to response to coronavirus containment, Disability Support Services is closed to in-person traffic. Staff will respond to emails and calls Monday through Friday from 9:00 am to 5:00 pm.

Two main policies govern the grievance process at the University of Alaska Anchorage:

Appropriate Academic Adjustments and Programmatic Accommodations for Students with Disabilities

UAA will provide a learning environment in which no student will be subjected to unlawful discrimination based on disability.  Each qualified student with a disability will be eligible to receive appropriate academic adjustments and programmatic accommodations necessary for the student to access educational opportunities, programs, activities, or services in the most integrated setting possible.

A formal complaint may be filed by a student who has been denied services by the Disability Support Services (DSS) Coordinator or site designee, is dissatisfied with the services provided, or feels they have been discriminated against due to disability.

The programmatic accommodation process must have been exhausted and informal attempts at resolution must have been attempted before a formal complaint may be filed.  Informal resolution should be attempted by contacting the designated DSS Coordinator at the site where the accommodation was requested.

Formal complaints must be submitted to:

UAA Vice Chancellor for Student Affairs
Student Union room 204
(907) 786-6108

The Vice Chancellor for Student Affairs will notify individuals of the final decision in accordance with Regents’ Policy.  To see Board of Regents Policy and University Regulation on Services for Students with Disabilities, go to:

alaska.edu/bor/policy/09-06.pdf

UA Board of Regents Policies

The Board of Regents of the University of Alaska System affirms its commitment to a safe and healthy educational and work environment in which educational programs and activities are free of discrimination on the basis of sex. It is the policy of the Board that in accordance with federal and state law, illegal discrimination against any individual because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, veteran status, physical or mental disability, marital status, genetic information, pregnancy or parenthood is prohibited.

The Board of Regents further prohibits discrimination against individuals on the basis of disability. All members of the university community have a right to a working and learning environment free of all forms of illegal discrimination including discrimination against people with disabilities. It is the university's intent that no employee, or user of university facilities, be subjected to unlawful discrimination based on disability.

Any individual that feels they have experienced discrimination or who wishes to challenge the decision reached in the DSS accommodation process may follow the grievance procedure outlined in the Regents’ Policy*. Copies are available from DSS or the Office of the Dean of Students or the Office of Equity and Compliance.

* P09.06.050. Resolution of Complaints Regarding Accommodation of Students with Disabilities and of Complaints of Discrimination Based on Disability.

For more detailed information see BOR Policy P04.02.030 and R04.02.032-R04.02.036.