Student Accounts and Refunds
Our office can assist with:
Phone: (907) 786-1440
Sponsorships/Agency and Military Billing:
UAA Office of the Bursar
PO Box 141609
Anchorage, AK 99514
UAA offers online invoices for seamless, expedited sponsor billing through our secured payment gateway Sponsorpoint.
Frequently Asked Questions
Disbursement of Financial Aid & Other Forms of Payment in Excess of ChargesIf the total of your financial aid is greater than the amount of your bill, you will receive a refund. You may select to have your refunds sent to your bank account by setting up a direct deposit via UAOnline. Otherwise, we will mail a refund check to the permanent address you have given UAA. It is therefore very important to keep your address up to date on UAOnline. Excess Federal financial aid cannot typically be used to pay for previous balances, according to Federal Regulations. If you owe an outstanding balance, contact the Office of Financial Aid for the best advice on your available aid options.
- The fastest way to receive your money is sign up for Direct Deposit on UAOnline
- Reach out to the Office of Financial Aid regarding student loans, SAP and other financial aid questions
- Due to the high volume of refunds at the beginning of each semester, please allow 5-10 business
days for your refund to be processed.
Tuition & Course Fee Refunds
Courses dropped by the published Add/Drop deadline for the semester are eligible for a 100% refund/charge reversal. Courses withdrawn from after the published drop deadline for the course are not eiligible for a refund/charge reversal. In cases of extenuating circumstances preventing dropping a course by the published deadline or circumstances that arose after the deadline, students may submit a Petition for Refund request. Please refer to the Financial Obligations & Payment section of the UAA Catalog for UAA's refund policy.
The Petition for Refund processes cannot be used for requesting waivers of mandatory student fees. Mandatory Student Fees are not refundable unless courses are dropped during the 100% refund period. The Petition for Refund process also may not be used to request a refund for Bookstore charges. Please visit the Bookstore website for contact information related to textbook refunds.
Private Donor Scholarships
The Disbursements Office processes paper scholarship checks received from private donors. Once the check or EFT/ACH arrives to UAA, it will be logged into our paperless repository. The award will then funnel through the Financial Aid Office, then to the Disbursements Office for application to the student account.
Due to the manual processing nature of these awards, please allow 10 business days from the date the funds are received by UAA for posting to the student account. Private donor scholarships will not be posted to the student account earlier than 10 business days prior to the first day of the semester. Dropping or withdrawing from courses after your scholarship has been posted to your student account may require funds to be returned to the donor, creating a balance due to UAA on your student account.
To facilitate timely processing, please review the instructions below. Checks must be received (and endorsed if necessary) by the payment deadline to avoid late fees.
- Please make checks payable to: University of Alaska Anchorage or UAA. If checks are made out to students, both the university and the student, or otherwise, please anticipate delays in processing.
- Checks may be mailed to:
PO Box 141609 Anchorage AK 99514
- Instructions or award letters MUST accompany checks that include:
- Recipients full name and UAID number. Do not include the recipient's SSN; it violates FERPA compliance. You may use the last four digits of the SSN and DOB if unable to provide the UAID number.
- Specific term awarded
- Any additional requirements such as GPA or number of credits enrolled
- Donors utilizing ACH/EFT for scholarship funds should forward a student roster to email@example.com.
- If your award does not have specific awarding requirements, you may choose to use the Private Donor Award Form, which provides us with the general information needed to process the award.
- UAA will do our best to comply with the donor requirements, but only to the point of award to the student account. It is the donor's responsibility to track student progress or otherwise beyond the point of award.
- Donors are encouraged to include only pertinent requirements in their award letter.
- We prioritize our workload based on complete and accurate information provided by the donor. To ensure timely processing, it is important you provide accurate names and corresponding student ID numbers.
- UAA does not encourage scholarship funds to roll over to next semester as it is not ideal for IRS reporting to split an award between two calendar years.
Sponsorship Instructions for Students
Step One - Authorization
Gain the appropriate authorization from the agency/donor/sponsor you are working with. They will need to send UAA the proper authorization (agency instructions below). We can not process anything until we have the written authorization from the agency/donor/sponsor. We can not contact them on your behalf, it will be your responsibility to contact them.
Step Two - UAA Process
Once UAA has received the proper authorization, the charges that are authorized should clear off of your account. We process daily, however, during the high peak times, it may take 5-7 business days to see those charges paid on your account. Monitor your account on UAOnline. Tips:- If you change your schedule after the original authorization was processed, please let our offices know so we can review and adjust your student account as needed.- If the agency does not cover all the costs/charges on your student account, you will be responsible for paying the remaining amounts by the payment deadline or your account will be subject to late fees and holds preventing future registration.- Authorization must be received prior to the payment deadline to avoid late fees.
Step Three - Enjoy your Classes!
Sponsorship Instructions for Agencies
Step One - Authorization
Each semester we require your agency to issue an authorization. The authorization you send should include exactly what costs are to be covered by your agency and for which student(s). This can be in the form of a purchase order or a letter of authorization. Below is a list of required information we must have from you:
- Must be on official letterhead
- List all of the students and their UAA student ID numbers.
- List what expenses you are paying for a a maximum amount not to exceed.
- Include the billing address and a contact person
Step Two - UAA Process request
The Office of the Bursar will use your authorization to clear the charges from the student account. Any remaining balance on the student account will become the student responsibility. Students may view their account in UAOnline.
Step Three - Billing
Approximately midway through the semester, UAA will finalize the semester bill for your Agency to pay. We use our partner- Touchnet Sponsorpoint software for billing. This tool provides a transparent, user-friendly, and efficient way to view and pay your bills. All transactions are posted electronically whether through ACH/EFT or via Credit Card. The software is secure and easy to use. Contact us for login set-up: firstname.lastname@example.org. Step-by-Step Sponsorpoint Instructions
Step Four - Pay Bill
All payments should be posted using the Sponsorpoint software. If your organization is unable to post electronic payments, you may send paper checks to:UAA Office of the Bursar
ATTN: Cashiering PO Box 141609 Anchorage AK 99514
Military, TA and Veteran billing
Chapter 33 Benefits
Students receiving federal financial aid and are utilizing the Post 9/11 GI Bill (Chapter 33) benefits will receive their financial aid refund after the add/drop date. If your financial aid exceeds the total cost of your tuition and fees you will receive an initial refund upon disbursement and a subsequent refund after the add/drop date, when tuition and fee amounts are certified. This allows more accurate reporting of tuition and fees. An outstanding balance will appear on your student account until payment is received from the Department of Veteran's Affairs. For additional information, please view the Military and Veteran Student Services website.
Military Billing and TA
Military personnel and their dependents/beneficiaries using Department of Defense funding should refer to the Military Programs website for instructions. Refer to your funding agency for certification deadlines and processes.
Loan Return and Revisions
You have until the last day of the semester a disbursement was issued or thirty days, whichever is greater, to return loan funds to your lender through UAA. Please complete a Revision Request to return funds. You may remit payment (if you received direct deposit) or return your un-cashed check at the Cashier's window located in the University Center, 3901 Old Seward Hwy or by mailing it to:UAA Office of the Bursar
ATTN: Cashiering PO Box 141609 Anchorage AK 99514
If you would like to return funds outside of this time frame, please return funds directly to your lender.
Returned, lost, stolen checks
Paper checks will be mailed to your mailing address (MA). If your check is returned due to bad mailing address, a hold will be placed on your account until your address has been updated at UAOnline. Once you have updated your address you can contact the disbursements office to have your check resent to you. Failure to provide your current mailing address is not a valid reason for check pickup.
If you believe your check is lost or have not received it within 10 business days from the date it was issued, you may contact the disbursements office to have a stop-pay filed on the check. A non-refundable fee of $18.50 applies to all stop-pays and will be deducted from the amount of the check. A replacement check will be issued, this process generally takes 5-7 business days.
UAA makes an attempt to notify payees of uncashed checks on an annual basis. If you have a stale dated check, you may return it to the disbursements office to have it reissued at no cost. If you no longer have the check or never received it, you may request a stop pay and have the check reissued. Checks that have been issued more than 180 days ago and remain uncashed may be turned over to the State of Alaska Unclaimed Property.
IRS 1098-T Form
The IRS 1098-T, tuition statement, reports qualified tuition and related expenses reportable by an eligible educational institution. Education tax credits may be available to you if your are paying education costs for yourself or a student who is a member of your immediate family. Form 1098-T enables you to determine if you qualify for one or more of these education tax credits. Additional instructions are available on the IRS Website. You may also call the UA 1098-T hotline at 1-877-563-7605 for more information.
Additional questions? Please visit our 1098-T FAQ page.
How to print your 1098-T:
- Go to UAOnline
- Login to the secured area (This can only be done by the student receiving the 1098-T)
- Select Student Services & Account Information
- Select Student Account
- Select Tax Notification
- Enter Tax Year and submit
Please note: The 1098-T is based on a single calendar year, Jan. 1- Dec. 31 of any year and NOT the academic or aid year.
Tax Information for International Students
All international students and scholars in J-1, F-1 status and their dependents who receive income in the U.S. during the previous year are required to file with the Internal Revenue Service (IRS). The tax filing deadline is April 15th each year. If you are unable to file your tax return on time, you may submit an Application for Automatic Extension of Time to File U.S. Individual Income Tax Return to the IRS.
Please Note: UAA and its affiliate offices are not tax professionals, we cannot provide you any tax advice or help you complete your tax return. It is your responsibility to understand and meet U.S. tax obligations.
- All international students and scholars without U.S. earned income must file IRS Form 8843 with the IRS by June 15th each year.
- All International students and scholars with U.S. earned income must file IRS Form 1040NR or 1040NR-EZ and IRS Form 8843 with the IRS by April 15th each year.
- Information about IRS Form I-20 and I-94 is available on the Glacier PowerPoint.
Classification of Taxation
U.S. tax laws are complex and confusing. For U.S. tax purposes, classification of an alien has been divided into to major groups: resident and non-resident aliens.
- You are not a U.S. citizen
- You do not meet the Green Card Test
- You do not meet the Substantial Presence Test
Generally, all F-1 and J-1 students and their dependents are considered non-residents (NR) for tax purposes their first five years in the U.S. J Scholars and Professors are typically considered NR for tax purposes their first two years in the U.S.
Scholarship and Fellowship
A scholarship is a payment made to students to support their continuing education. A fellowship is a payment made to an individual for their pursuit of research. A non-resident alien may be taxed on such awards, dependent upon criteria established by the IRS.Your scholarship or fellowship may be taxable if:
- Expenses are not qualified such as room, board, travel, research or clerical help
- Expenses are not required for enrollment or attendance
Your scholarship or fellowship may not be taxable if:
- The recipient pursues a degree at an eligible educational institution
- The scholarship or fellowship is used to pay for qualified tuition and related expenses.
These expenses include tuition and fees required to 1) enroll or attend an eligible educational institution and 2) fees, books, supplies and equipment that are required for the courses.
Athletic stipend checks processed each semester after the add/drop deadline. Your coach will make an announcement on the expected process date. Your funds will be received either through direct deposit or by paper check in the mail. The quickest method to recieve your stipend is to use direct deposit.
If you have further questions, please email the Disbursement's Office or call (907)786-1440 option 4.