AntiSpam-Ironport FAQ

Article Purpose

This is an explaination of how to use the Anti-Spam system built into the UAA e-mail system. 

Additional Information

Anti-Spam here at UAA

Anti-spam here at UAA is handled by the IronPort mail service. It is setup automatically upon employment for ANY UAA employee. The service uses a multitude of filters to reduce the amount of imbound, unwanted mail delivered to your mailbox. Suspected SPAM is quarantined away for your inspection and/or deletion as necessary without the need for opening it on your desktop.

In addition, email that does slip through the filters can be submitted to our antispam collection team for manual addition to the list of "possible spammers" included in the filters.

No Anti-Spam solution is 100% and as such, UAA counts on our community to assist us in helping to rid the campus of this type of email traffic. To help us, simply follow the steps below to submit your anti-spam request.

Submitting received emails to the Manual process
 
Using Microsoft Outlook
1. Select the original email in your INBOX
2. Click on "FILE", then on "Save As".
3. In the left Pain, select "Desktop", then click "Save".
4. Compose new email message, address it to antispam@uaa.alaska.edu
5. In the subject line, type "SPAM Received".
6. Attach the file you just saved on your desktop (should have a .msg file extension)
6a. Locate the Attach (small paperclip) on the Outlook menu and click it.
6b. Navigate to the folder on the left side that says "Desktop"
6c. You should see the file on the right pane (with a .msg at the end), click on it.
6d. Click "Save". The file is now attached to your email. You should see it just below the subject line.
7. Send the email.

Anti-spam system change FAQ

Q: What is an anti-spam system?

A: An anti-spam system intercepts all the mail received by UAA and through a series of virtual filters, weeds out the spam, fraud and phishing emails which currently make up approximately 80% of email traffic.


Q: What is the difference between our anti-spam system and other anti-spam systems?

A: The anti-spam system uses a set of sophisticated message processors to filter the mail coming in to the University, due to this users will notice there are fewer customization options than a piece of desktop software with a similar function. 


Q: Is there anything I need to do to set up my account with the anti-spam system?

A: No, it will start working as soon as your account is created. You will not have to register or activate this service.

Q: How do I log in to look at the spam that is being blocked?

A: The anti-spam system login is located at https://aspam.uaa.alaska.edu . When you navigate to this website you will see a login screen. Enter your UAA username and password (the same username/password that you use to access your UAA email). Once you have logged in you will be shown a page which displays all of the messages which have recently been blocked by the anti-spam system.


Q: What do I do if I believe an email which was sent to me was blocked by the anti-spam system?

A: If you think that one of your messages was blocked by the anti-spam system, you should log in to the system at https://aspam.uaa.alaska.edu . Enter your UAA username and password.  You will then be shown the quarantine list of all recently blocked messages. At the top of the page there will be a search tool you can use to find the message that you need.


Q: How do I move a blocked message from the anti-spam system to my email inbox?

A: Once you log in and find the message you wish to read, you will see a button marked ”not spam”  at the top and bottom of your list of blocked messages. You will also see a check box next to the sender’s address of each blocked message. Check the box next to the message (or messages) you wish to have delivered to you, then click the “not spam” button. Once you click this button the message will be added to your inbox and removed from your blocked messages list.


Q: How do I check a message to make sure it isn’t spam before I send it to my inbox?

A: The messages blocked by the anti-spam filter are able to be viewed by clicking on the subject line of the message. This view will show the text which was in the message that you selected. This view will not open any attachments or image files, so there is no chance of opening a virus through this interface.

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