Getting Help
UAA IT Services has many different support channels ranging from self help to on-site visits.
Support Options
- Anchorage Campus: IT Services Service Center
- Self Support
- Billing Support
- Other Campuses: IT Support
IT Services Service Center
The Technical Support Center has skilled technicians to provide assistance with a broad range of technical issues, including general account access, network connectivity, and assistance with University applications. Desktop Services provides assistance when issues cannot be resolved within normal efforts performed by the TSC. Our Audio/Video technicians provide troubleshooting and training for audio/video equipment and video teleconferencing tools.
Hours of Operation
Holiday Hours
- Closed:
- Thursday - Sunday , 2 - 5 July for Independence Day
Technical Support Center
- Monday - Friday: 7 AM - 6 PM
- Saturday: Closed
- Sunday: 10 AM - 2 PM
Front Office - SSB 120
- Monday - Friday: 9 AM - 4 PM
- includes hours for equipment drop-off/pickup
Field Services
- Monday - Friday: 7 AM - 6 PM
The Service Center is closed on all UAA Holidays.
Contact Information
- Email: uaa.techsupport@alaska.edu
- Anchorage: (907) 786-4646
- UAA Service Portal (24/7 Self-Service Support)
Phone Menu Options
- Technical Support (including password resets)
- Hours of Operation
- Billing
Connect with us on Social Media
Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services.
Subscribe to IT Services Notifications
UAA IT Services (ITS) is working to improve our communication of pending upgrades
and current outages using our Status Page. Click the "Subscribe to Updates" button to subscribe to notifications from Statuspage.
Self Support
UAA IT Services maintains a knowledge base of articles, tutorials and how to's.
Billing Support
Contact the IT Business Office.