ITS Organization

Purpose

To enable teaching & learning, research, and community engagement through the application of technology for the University of Alaska Anchorage community.

Vision

To be a trusted partner for UAA’s diverse community in realizing institutional strategic goals and addressing business needs through the delivery of innovative Information Technology services that are agile, sustainable, secure, reliable, strategically aligned, and prioritize the user experience.

"Committed to being the trusted source for providing exceptional Information & Technology advice, services, and support to the University's diverse community."

Core Values

  • Trust
    • We will extend trust.
    • We will conduct ourselves in a trustworthy manner.
    • We will strive to cultivate trust in our working relationships.
  • Care
    • We will listen to the voice of our customers.
    • We will care for the well-being of our staff.
    • We will extend grace and respect to our colleagues and ourselves.
    • We will value the perspectives and contributions of others.
  • Integrity
    • We will be good partners to the university community.
    • We will strive to be transparent and honest in our conduct.
  • Operational Excellence
    • Efficiency: We will pursue efficiency in our operations and processes.
    • Quality: We will strive to achieve the highest quality in our services possible.
    • Strategy: We will work to achieve the highest quality solutions that meet the desired outcomes of the organization and our customers, not our interpretation of those.
  • Service
    • We will serve and collaborate with others to achieve meaningful missions and results.
    • We will support the university community in facilitating higher value outcomes for our customers.
    • We will put the needs of employees and students first.

 

Guiding Principles

  • Strategic Alignment
    • Mission Alignment: Ensure IT strategies directly support UAA's core mission and the UAA 2027 plan.
  • Student Success and Experience
    • Student-First Focus: Prioritize IT solutions that enhance student learning, engagement, and success.
    • Digital Access: Promote access to technology and digital resources for all students, regardless of background to support desired outcomes.
    • Innovative Learning Environments: Foster innovative teaching and learning through technology.
  • Faculty and Staff Empowerment
    • Productivity Enhancement: Equip faculty and staff with the tools and resources to be efficient and effective.
    • Professional Development: Invest in IT training and development to support workforce growth and innovation.
    • Collaboration and Innovation: Create a technology-enabled environment that fosters collaboration and creativity.
  • Operational Excellence and Efficiency
    • Data-Informed Decision Making: Utilize IT to support data-informed research and decision-making processes.
    • Cost-Effectiveness: Optimize IT resources and investments for maximum return on investment.
    • Security and Compliance: Protect UAA's IT infrastructure and data from threats while adhering to regulatory requirements.
    • Sustainability: Integrate sustainability principles into IT operations and decision-making.
  • Flexibility and Adaptability
    • Agile IT Governance: Establish a flexible and responsive IT governance structure.
    • Emerging Technologies: Stay informed about and evaluate emerging technologies for potential adoption.
    • Continuous Improvement: Foster a culture of continuous improvement and innovation within the IT department.

 

ITS Units & Teams

Information Technology Services is managed by the Office of Chief Information Officer and is organized in two major IT services and operations divisions and the IT Business Office team. Each division is led by a Director and is composed of several teams led by a team Supervisor. Offices, Divisions, and Teams are described as follows:

  • Office of the CIO
    • IT Strategy, Governance framework, IT Policy.
  • IT Service Center 
    • Audio Visual (AV) Services designs, builds, services, and maintains the instructional technology equipment used in classrooms on the Anchorage campus. 
    • Field Services provides hand-on technical support for classroom and lab technology, as well as faculty, staff and student computers and mobile devices.
    • Technical Support Center (TSC) provides technical support via phone, email or UAA Service Portal and serves as the first point of contact for the entire IT organization.
  •     Infrastructure Services
    • Infrastructure & Cloud Engineering (ICE) is primarily responsible for engineering and operating UAA's network and datacenter systems.
    • Information Security
    • Enterprise & Web Applications is responsible for administering the university's library of enterprise supported applications and providing web development support for UAA's web platforms and custom application development needs.
  • The IT Business Office
    • Financial and budgetary strategy, planning, and operations, IT billing, purchasing, and contract renewals.