Information Technology Services
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UAA Service Portal
If you need assistance with technology related issues or service requests, or you are seeking self-guided support, the UAA Service Portal is your online source for help with core technologies at UAA. The IT Services, Service Center, and Infrastructure Services teams are standing by to assist you!
Information Technology Services
UAA Service Portal
- Accessible 24 hours a day, 7 days a week
- Browse our offered services in the Service Catalog
- Find answers in our searchable Knowledge Base
- Report an incident or submit a request for a service
- View your tickets with IT for submitted reports and requests
Contact the Technical Support Center
Phone: 907-786-4646
Toll Free: 877-633-3888
Email: uaa.techsupport@alaska.edu
IT Customer Service Vision
“Committed to being the trusted source for providing exceptional technical advice, services and support to the University’s diverse community”
Hours of Operation:
Technical Support Center
Monday - Friday 7am - 6pm
Saturday Closed
Sunday 10am - 2pm
UAA Service Portal
24 / 7 Self-Service Support
Front Office - SSB 120
Monday - Friday 8am - 5pm
includes hours for equipment drop-off/pick-up
Audio / Visual Support
Monday - Friday 7am - 6pm
Desktop Support
Monday - Friday 7am - 6pm
Holiday Hours
We will be closed in observance of Thanksgiving from Thursday, November 23, through
Sunday, November 26.
Services offered by Information Technology Services
UAA IT Services offers a range of services for the UAA community.
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Office 365
Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Microsoft Word, Excel, and PowerPoint Online to help users be productive from virtually anywhere through the Internet.
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Google Workspace @ UA
Introducing Google Workspace for Education @ UA. A set of intelligent apps including Gmail, Docs, Drive and Calendar to connect the people in your company, no matter where in the world they are.
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Desktop Support
IT Services offers installation, maintenance and repair for desktop and laptop systems, mobile devices and peripheral network equipment. Services are provided to UAA students, faculty, staff, and computer labs for both work and personal devices.
Service Categories
- Academic Technologies
Academic Technologies
- Accounts
Accounts
- Communication
Communication
- Hardware & Software
Hardware & Software
- Virtual Labs
Virtual Labs
Contact UAA Information Technology Services
These are the primary contact points for IT Services.
All requests and inquiries should start in the Technical Support Center.
Mailing Address
3211 Providence Drive
Social Sciences Building, Room 120
Anchorage, AK 99508
United States
Physical Address
Social Sciences Building, Room 120
Anchorage, AK 99508
United States
Telephone Numbers
- Technical Support Center: (907)786-4646
- Toll Free: (877) 633-3888
- Email: uaa.techsupport@alaska.edu
- Business Office: (907) 786-1880
- Fax: (907) 786-6000
- UAA Switchboard: (907) 786-1800