Information Technology Services

  • Seawolf Tech Portal

    If you need assistance with technology related issues or service requests, or you are seeking self-guided support, the Seawolf Tech Portal is your online source for help with core technologies at UAA. The IT Services, Service Center, and Infrastructure Services teams are standing by to assist you!

    Visit the Seawolf Tech Portal

 

Information Technology Services

 

Seawolf Tech Portal

  • Accessible 24 hours a day, 7 days a week
  • Browse our offered services in the Service Catalog
  • Find answers in our searchable Knowledge Base
  • Report an incident or submit a request for a service
  • View your tickets with IT for submitted reports and requests

  Seawolf Tech Portal

Contact the Technical Support Center

Phone: 907-786-4646
Toll Free: 877-633-3888
Email: uaa.techsupport@alaska.edu

IT Customer Service Vision

“Committed to being the trusted source for providing exceptional technical advice, services and support to the University’s diverse community”

  About IT Services

Hours of Operation:

Technical Support Center

Monday - Friday 7am - 6pm
Saturday Closed
Sunday 10am - 2pm
Seawolf Tech Portal
24 / 7 Self-Service Support

Front Office - SSB 120

Monday - Friday 8am - 5pm
includes hours for equipment drop-off/pick-up

Audio / Visual Support

Monday - Friday  7am - 6pm

Desktop Support

Monday - Friday  7am - 6pm 

Holiday Hours

We will be closed from December 23 - 26 in observance of Christmas holidays,
as well as December 30 - January 2 in observance of New Year's.

From December 19 - 22 and 27 - 29, our Support Center will be open from 8am - 5pm.

The IT Services Lobby will be closed from December 23 - January 2.

Normal business hours will resume on January 3.

  

Get Help
Forms and Requests
Get Software
Service Status
UAA Core Tools

Services offered by Information Technology Services

UAA IT Services offers a range of services for the UAA community.

  • Office 365 on multiple devices

    Office 365

    Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Microsoft Word, Excel, and PowerPoint Online to help users be productive from virtually anywhere through the Internet.

    Learn more about Microsoft Office 365

  • G Suite for Education application logos

    G Suite

    Introducing G Suite for Education from Google Cloud. A set of intelligent apps including Gmail, Docs, Drive and Calendar to connect the people in your company, no matter where in the world they are.

    Learn more about G Suite

  • Desktop Support Services

    Desktop Support

    IT Services offers installation, maintenance and repair for desktop and laptop systems, mobile devices and peripheral network equipment. Services are provided to UAA students, faculty, staff, and computer labs for both work and personal devices.

    Learn more about Field Services (Service and Repairs)

Service Categories

Contact UAA Information Technology Services

These are the primary contact points for IT Services.
All requests and inquiries should start in the Technical Support Center.

Mailing Address

UAA IT Services
3211 Providence Drive
Social Sciences Building, Room 120
Anchorage, AK  99508
United States

Physical Address

3190 Alumni Drive
Social Sciences Building, Room 120
Anchorage, AK  99508
United States

Telephone Numbers

Contact IT Services Staff