Conflict Resolution Occupational Endorsement Certificate

  • Conflict Resolution Occupational Endorsement Certificate

    The UAA Dept. of Human Services offers an Occupational Endorsement Certificate (OEC) in Conflict Resolution. These certificates provide the specialized knowledge and skills needed in specific employment sectors.

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The Conflict Resolution Occupational Endorsement Certificate program gives students the opportunity to enhance their work experience by combining classroom instruction with experiential learning to train students in various conflict resolution theories and practices used in human services agencies. With just 12 required credit hours, the program provides a balanced education in the study of family mediation, alternative dispute resolution, paraprofessional counseling, and group facilitation. Instruction is delivered through classroom lectures, demonstrations, case studies, and role-plays—giving students the experience you need to effectively use conflict resolution methods in the real world.

Certificates will be noted on the student’s transcript upon completion and after approval by the academic department. Coursework used to complete each OEC also may apply to undergraduate degrees. Students who are pursuing the Bachelor of Human Services or AAS in Human Services may be able to complete the Conflict Resolution OEC without taking additional courses by choosing OEC courses as electives.

So what can you do with a conflict resolution certificate from UAA? You’ll learn a wide range of practical skills, including:

  • resolving workplace conflict
  • negotiating a compromise with clients
  • working with clients to overcome resistance to change
  • handling grievances and family disputes

Why choose Conflict Resolution at UAA? 

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The Dept. of Human Services OECs is an affordable way to enhance your job skills, which can be used in many careers in business, education, social services, and other fields.

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Learn from clinically licensed professionals and published researchers and authors. All program faculty have experience working in their respective areas of expertise.


Embrace a hands-on approach. Practice your skills through high-quality instruction delivered via classroom lectures, demonstrations, case studies, and role plays.


Complete your courses in person at UAA's Anchorage campus or entirely online! You also can take individual courses in person or online at community campuses.

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Program Locations

  • Anchorage
  • Mat-Su
  • Kenai

Program Information

The UAA Catalog is the official source of all degree and certificate programs at the university. Catalog entries for each program include details such as learning outcomes, application timeline and requirements, course sequencing, and program requirements. 


Catalog: OEC in Conflict Resolution

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Yvonne Chase, Ph.D.

Message from the Program Coordinator

On behalf of the other human services faculty, I want to express how excited we all are in your interest in human services. We teach because we are passionate about education and hope that our enthusiasm translates to the classroom. Even if you are not sure you have an interest in human services, we encourage you to take one of our introductory courses to find out. And if you do choose to major in a different field, our Human Services program still offers a variety of thought-provoking courses (with easy to satisfy prerequisites) that might be helpful to your chosen degree or that you may just want to take because you are interested in the topic. Whatever your interest in human services, we are here and happy to help.


— Yvonne Chase, Ph.D.


Contact Us

(907) 786-6437

Physical Address
UAA Dept. of Human Services
UAA Professional Studies Building
2533 Providence Dr., Suite 234
Anchorage, AK 99508

Mailing Address
UAA Dept. of Human Services
3211 Providence Dr., PSB 234
Anchorage, AK 99508