VIEW THE FULL SP PLUS REPORT

In September 2015, UAA Parking Services contracted with consulting firm SP+ University Services to do an operational assessment of the UAA parking system. The study will review current programs, services, procedures and policies from an operational perspective and make recommendations based on industry best practices, identified peer institutions and the special needs, objectives, resources and operating environment of UAA.  

• Why do I have to pay for a permit?
  In order to raise sufficient funds each year to maintain the parking lots, the University of Alaska
  Anchorage utilizes the permit system for parking on the Anchorage campus. Vehicles parked on
  campus must display either a valid parking permit, day pass, Pay 'n Park receipt, or utilize one of
  the metered parking spaces. 
• Why are prices increasing?
  Parking permits have not seen a price increase since 2009, but construction of new parking facilities, as well as increased maintenance costs on existing facilities, have made a price increase a necessity. The price increase will be phased in over 3 years.
• I used to order a Yellow permit, what should I get now?
  The permit that would be best for your situation is most likely the Full Day permit. This will allow you access to all the same lots you had access to under a Yellow permit, plus all UAA parking
  garages.  This permit is valid from 7:30am to 7:30pm.
• I used to order a Green permit, what should I get now?
  The permit that would be best for your situation is most likely the Evening permit. This will allow
  you access to all the same lots you had access to under a Green permit, plus all UAA parking
  garages. This permit is valid from 4:00pm to 7:30pm.
• I'm getting a Housing permit, do I still need  a separate sticker from Housing?
   With the introduction of the new Housing parking permits, you will no longer need to  have a second sticker on your vehicle in addition to your parking permit.
• How do I purchase the new Housing permit?
   

  Only current semester students living in Student Housing are eligible to apply for the
  Housing parking permit. To purchase the new permit:

     1.Log in to your account on http://uaa.thepermitstore.com,
        or create an account if you do not have one.

     2.Once you are logged in, click on the <click here>area under "Buy Permits".
        You will be prompted for your University ID number.

     3.Enter your information. The next screen should show a list of permits available for purchase,
        with pre-approved permits highlighted.

     4.Select the Housing permit, and continue with the checkout process.

•   I used to order a Platinum permit, what should I get now?
   The access provided by Platinum and Yellow permits have been combined into the Full Day
  permit and is available for purchase as a semester permit or as an annual permit. This will allow
  you access to any surface lot plus all parking garages. This permit is valid from 7:30am to 7:30pm.
• How do I purchase a parking permit? 
  Permits can be purchased online at The Permit Store. The Parking Services Office provides
  access to computers where you can order your permit and print out a temporary permit as well.
  The office has relocated as of August 17, 2015 to 3800 University Lake Drive, and is open
  Monday-Thursday 8:00 am-5:00 pm & Fridays 10:00 am-5:00 pm.
• How do I replace a lost or stolen permit? 
  Come into that Parking Services office and fill out paperwork reporting your permit lost/stolen.
  Once you have submitted the paperwork we will reissue you a permit for $10. This cancels the
  old permit and gives you a new permit. If your old permit is found on campus we will alert UPD
  that we have located the stolen permit. The vehicle displaying the stolen permit will be cited, the
  permit may be seized and the vehicle may be booted/immobilized.
• What do I do until I receive my permit in the mail? 

  You need to print a temporary permit. To print a temporary permit, you will go to The Permit Store.

      1.Log into your account

      2.Click on "Account"

      3.Choose "View Permits" (in the center column)

      4.Choose "Print Temp"

      5.When Temporary Permit is printed, place it on the driver's side dashboard

  The Temporary Permit will expire. If you do not receive your permit by the day before the
  expiration date, please contact Parking Services at (907) 786-1119.

• Can I use my permit with more than one car?
  Yes, up to 3 vehicles may be associated with any permit. A valid permit must be displayed
  on any vehicle that is parked on campus. If more than one of your vehicles will be on campus
  at the same time, you will need to purchase an additional permit or use the pay n' park during
  times both cars will be driven. You need to make sure that your account is updated with your
  vehicle information, and that your vehicles are associated with your permit.
• How do I add another vehicle to my permit? 

  To add another vehicle, you will go to The Permit Store. 

      1.Log into your account using the e-mail address 

         and password you used to set up the account.

      2.Click on "Account"

      3.Click on "View Permits"

      4.Click on the blue circle under "Vehicle" for your active permit

      5.Click on "New Vehicle"

      6.Add vehicle information, then "Add"

      7.The original vehicle will appear to have been removed

      8.Click on "Manage Vehicles" - All current vehicles will appear and will be on your permit.

  Make sure to place the permit in the driver's side window of the vehicle you are driving onto campus.

• Can I get a second permit decal?
  No, each permit sold will only receive 1 decal. If your decal is damaged, lost, or stolen,
  you may visit the Parking Services office to obtain a replacement.

• When are parking rules enforced? 
  Permit and meter enforcement is Monday-Thursday 7:30 am-7:30 pm while classes are in session.
  All other parking regulations are enforced 24 hours a day, 7 days a week. Permits and meters are
  not enforced when the University is closed. .
• How do I pay a citation? 
  There are three options to paying your citation. First, pay online at The Permit Store.
  Second, pay in person at our office, 3800 University Lake Drive. Third, pay by check or
  money order, made payable to UAA, through the mail or by dropping it in one of our
  drop-boxes. Drop-boxes are located at Eugene Short Hall and outside the Bookstore.
  Be sure to write the citation number and your license plate number on the check or money order. 
• How long do I have to pay my citation? 

  You have 14 days to pay the citation before a $25 late fee is added to the fine.  After 14 days
  from the date of issuance one or more of the following actions will occur: 

  • your right to appeal will be forfeited

  • the citation will be placed on your student account

  • a hold will be placed on your student account and a $50 administrative fee will be
    assessed if 3 or more citations are outstanding

  • parking privileges may be revoked.

• How much are citations? 
   Citations range from $35 to $500 depending on the violation.
•  I wasn't driving the vehicle at the time, why do I have to pay? 
   The registered owner of the vehicle is responsible for either paying or appealing the citation. The ultimate responsibility of the debt belongs to the registered owner of the vehicle per Alaska Motor Vehicle Statutes. 
• I don't agree with the citation, what can I do? 
  You may submit an initial appeal online at The Permit Store within 14 calendar days. Be sure
  to include your correct email address, phone number, and the citation number. All first
  appeals are entered using the online appeal process to ensure accurate processing and
  written documentation with a time/date stamp within the 14-day eligibility window. 
• What happens if I don't pay a citation?
  If a citation goes unpaid for 14 days, the right to appeal the citation is forfeited, and a $25 late
  fee is assessed. If a citation goes 45 days without payment, a charge is placed on the
  responsible party's student account, and the citation is closed. Student account charges of this
  type also place a hold on the student account, preventing retrieval of transcripts. Parking holds
  do not generally prevent registration unless the total amount owed exceeds $300.00. Further
  collections processes are handled by the University's Accounting department.
• Why was my car booted or impounded?
  Vehicles on UAA property may be booted if the vehicle has three or more outstanding citations.
  The charge for the "boot" is $50.00. Failure to resolve the citations may result in the commercial
   towing of the vehicle from campus at the owner's expense. Unauthorized removal of, or damage
  to, an immobilization device is a criminal offense and will be reported to University Police.