2020 PARKING FAQ
- Can I get a refund for my 2019-2020 parking permit?The period to receive a credit for last year’s permits has ended. The last day to request
an online credit for a 2019-2020 permit was May 8, 2020.
- I purchased a permit after July 1, 2020 for use this fall. Can I get a refund? Parking permits will not be required for the duration of the 2020-2021 school year. If
you have purchased a parking permit for this period, your purchase has been refunded. If you
made a purchase and have not received a refund of your full purchase price, please contact
Parking Services (907)786-1119 or firstname.lastname@example.org
- Who can I call for a jump start or vehicle unlock?Parking Services will have minimal staff available to provide services on campus. You
may request these services between 8a-5p by calling (907) 786-1103, however, limited staffing
may mean extended wait times for a response or services may be unavailable.
- Are you enforcing parking on campus right now?While permits are not required, parking is still being enforced on campus. Restricted
areas including fire lanes, loading zones and ADA parking will remain enforced as marked and
violations may result in a parking citation. Please observe the loading zone time limits and signs
posted for safety.
- I live in student housing, do I need a permit for this semester?Student housing will be issuing residential parking permits at no cost to those students
approved to live in the residence halls. Please check in directly with the housing desk for more
information about the free housing lot permits.
- Why did I only receive a partial refund of my UAA Consolidated fee for transportation?As a result of the Phase B safety guidelines and budget impacts of COVID19, transportation programs were scaled back to include only UPASS bus service for the 2020-21 academic year. This change resulted in a partial refund back to students who had paid the UAA Consolidated fee. More about student fees can be found here.
Parking Permits - General
Why do I have to pay for a permit?
In order to raise sufficient funds each year to maintain the parking lots, the University of Alaska Anchorage utilizes the permit system for parking on the Anchorage campus. Vehicles parked on campus must display either a valid parking permit, day pass, Pay'n Park receipt or utilize one of the metered parking spaces.
What do my permit fees pay for? Why am I charged a transportation fee if I already
buy a permit?
The transportation fee pays for the People Mover bus contract which allows students, staff and faculty to ride the city bus at no extra charge, as well as access to ride the Valley Mover buses for free, a portion of the Seawolf Shuttle's operation. Parking revenues fund the upkeep and maintenance of parking lots and buildings to include signage, paving and striping, trash removal, exterior lighting and snow removal. Parking revenues also fund maintenance of campus trails and pedestrian walkways, as well as subsidizing the Seawolf Shuttle in the amount not covered by the transportation fee. A significant portion of this revenue also contributes to retiring debt accrued in the construction of the East Parking Garage near the CPISB.
While you may choose to drive to campus, all of these facilities and services are available to you, which is why you are assessed this fee even if you order a parking permit.
Why are prices increasing?
Parking permits have not seen a price increase since 2009, but construction of new parking facilities, as well as increased maintenance costs on existing facilities have made a price increase necessary. The price increase will be phased in over 3 years.
When do I have to pay to park?
Restricted and reserved areas are enforced throughout the entire year, 24 hours a day, 7 days a week (e.g. Handicap spaces, Fire Lanes, Brown Spaces). Parking permits are enforced Monday thru Thursday, 7:30am to 7:30pm during each semester. Any time after 7:30pm is free parking as well as Fridays, Saturdays and Sundays. Payment for parking is not necessary during holiday breaks and during the week of finals.
How do I purchase a parking permit?
Permits can be purchased online at The Permit Store. Access the Purchasing Guide to assist you through all 5 steps of the checkout process. The Parking Services Office provides access to computers where you can order your permit and print out a temporary permit as well. The office has relocated to Eugene Short Hall, Suite 125 as of June 2017 and is open Monday - Thursday 8:00am - 5:00pm and Fridays 10:00am - 5:00pm.
How do I add the permit fee to my student account?
When you reach the Payment Method during the permit ordering process, select Student Account. Your Account Number is your University/student ID number (e.g. 3xxxxxxx). The permit fee will then be added to your Student Account.
How do I purchase the Housing Permit?
Only current semester students living in Student Housing are eligible to apply for the Full Day + Housing Permit. To purchase the new permit:
- Log into your The Permit Store account, or create an account if you do not have one.
- Once you are logged in, click on the <Click Here> area under Buy Permits. Enter your University ID number (student ID number) and last name. Click Search.
- The Full Day + Housing Permit should show up on your pre-approved list of available permits for purchase.
- Select the Full Day + Housing Permit and continue to complete all 5 steps of the checkout process.
How do I replace a lost or stolen permit?
Come into Parking Services Office and fill out a Lost/Stolen Form reporting your permit lost/stolen. Once you have submitted the form, we will reissue you a permit for $10. This cancels the old permit and we'll give you a new permit. If your old permit is found on campus we will alert UPD that we have located the stolen permit. The vehicle displaying the stolen permit will be cited, the permit may be seized and the vehicle may be booted/immobilized.
What do I do until I receive my permit in the mail?
You need to print a temporary permit and display it on the driver side of the dashboard. Be sure your printer is on and ready before accessing the temporary permit. To print the temporary permit:
- Log into your The Permit Store account.
- Click on Account, found on the upper right hand.
- Click on View Permits, found in the middle column
- Click on Print under Print Temp.
Keep in mind that the temporary permit will expire 21 days from the order date. If you do not receive your permit within 2 days from the expiration date of the temporary permit, please contact Parking Services Office at (907) 786-1119.
Can I use my permit with more than one car?
Yes, up to 3 vehicles may be linked to any permit. A valid permit must be displayed on all vehicles parked on campus with the exception of parking paid with the Passport App. If more than one of your vehicles will be on campus at the same time, you will need to purchase an additional permit or use the Pay'n Park during the times both cars will be driven. You need to make sure that your account is updated with your vehicle information, and that your vehicles are linked to your permit.
How do I add another vehicle to my permit?
To add another vehicle, log into your The Permit Store account:
- Click on Account, found on the upper right hand.
- Click on View Permits, found in middle column.
- Click on the blue circle under Vehicle for your active permit.
- Click on New Vehicle then add vehicle information, Add
- The original vehicle will appear to have been removed
- Click on Manage Vehicles - All current vehicles will appear and will be linked to your permit.
Make sure to properly display the permit when driving onto campus.
I left my permit inside my car, and now I'm driving a different car, what do I do?
Your first option is to pay for the time you will be on campus for the day. Your second option is to stop by Parking Services Office and request an Extended Temporary Permit. The Extended Temporary Permit can only be issued once per semester and is valid for 7 days. Bring a picture ID with you when visiting Parking Services.
Can I get a second permit decal?
No, each permit sold will only receive one decal. If your decal is damaged, lost, or stolen, you may visit the Parking Services Office to obtain a replacement.
- What do I do if the parking machine isn't working?Notify Parking Services immediately at (907) 786-1103. A valid permit is necessary when parking on campus. You can locate the nearest Pay'n Park kiosk or use the Passport App to pay for parking by phone without the need to display a permit in your vehicle.
- What do I need to know about attending an athletics event at the Alaska Airlines Center (AAC) and the Seawolf Sports Complex (SSC)?
Enforcement & Citations
- When are parking rules enforced?Permit and meter enforcement is Monday - Thursday, 7:30am - 7:30pm while classes are in session. All other parking regulations are enforced 24 hours a day, 7 days a week. Permits and meters are not enforced when the University is closed. Access the Parking Rules and Regulations.
- How do I pay a citation?There are three options to paying your citation. First, pay online at The Permit Store. Second, pay in person at our office, Eugene Short Hall: 2601 Providence Drive.
Anchorage, AK 99508. Third, pay by check or money order, made payable to UAA, through the mail or by dropping it in one of our drop-boxes. Drop-boxes are located at Eugene Short Hall, outside the Bookstore and at the Alaska Airlines Center main lot. Be sure to write the citation number and your license plate number on the check or money order.
- How long do I have to pay my citation?
You have 14 days to pay the citation before a $25 late fee is added to the fine. After 14 days from the date of issuance, one or more of the following actions will occur:
- your right to appeal will be forfeited
- the citation will be placed on your University/student account
- a hold will be placed on your student account preventing the retrieval of transcripts and a $50 administrative fee will be assessed if 3 or more citations are outstanding
- parking privileges may be revoked
- How much are citations?
Citations range from $35 to $500 depending on the violation. Access the Parking Rules and Regulations to see descriptions of violations.
- What does it mean when my citation shows "Collection Transferred"?
When a citation is not paid within 45 days from when it was issued, the citation is then moved to an account with the University (student account). The citation would then be the responsibility of the registered owner of the vehicle or the registered owner of the permit the vehicle was linked to.
- I wasn't driving the vehicle at the time, why do I have to pay?
The registered owner of the vehicle is responsible for either paying or appealing the citation. The ultimate responsibility of the debt belongs to the registered owner of the vehicle per Alaska Motor Vehicle Statutes.
- What if I got a citation in the mail for a car I don't own anymore?If the Department of Motor Vehicles registration records shows you as the registered owner of the vehicle during the time the citation was issued, you will need to provide evidence that the vehicle was no longer in your possession at that time. A notarized Bill of Sale or an auto dealership Bill of Sale can be evidence enough to remove the citation from your responsibility.
- I don't agree with the citation, what can I do?You may submit an initial (first) appeal online at The Permit Store within 14 calendar days. Be sure to include your correct email address, phone number, and the citation number. All first appeals are entered using the online appeal process to ensure accurate processing and written documentation with a time/date stamp within the 14-day eligibility window.
- What happens if I don't pay a citation?If a citation goes unpaid for 14 days, the right to appeal the citation is forfeited, and a $25 late fee is assessed. If a citation goes 45 days without payment, the citation fee is transferred to the responsible party's account with the University (student account), and the citation will be closed. Student account charges of this type also place a hold on the student account, preventing retrieval of transcripts. Parking holds do not generally prevent registration unless the total amount owed exceeds $300. Further collections processes are handled by the University's Accounting Department.
- Why was my car booted or impounded?Vehicles on UAA property may be booted if the vehicle has three or more outstanding citations. The charge for the "boot" is $50. Failure to resolve the citations may result in the commercial towing of a vehicle from campus at the owner's expense. Unauthorized removal of, or damage to, an immobilization device is a criminal offense and will be reported to University Police.