CISCO Phone Feature Questions

Article Purpose

This article obtains a basic overview of how your CISCO phone works.

Additional Information

Place a Call from Call History

To place a call to a number in the call history list, use the following method:
1. Use the Navigation button to scroll through the call history list.
2. Use the Select soft key to select a phone number. The digits appear on the phone display.
3. To dial the number as it appears on the phone display:

    – Press the Dial soft key.
To edit the number on the phone display before dialing, use the following method:
1. Press the Edit soft key to place the cursor at the beginning of the number on the phone display.
2. Use the keypad to edit the digits as needed. Use the backspace (<<) soft key to erase incorrectly entered digits.
3. Press the Dial soft key to place the call.

Clear Call History

To clear all numbers in the directory histories, press the Clear soft key.

 *Note: The Clear soft key clears all call history lists. Selective clearing of call history lists is not supported.

Setting and Adjusting Your Cisco Unified IP Phone

Adjust the Volume for the Current Call

To adjust the handset, speakerphone, or headset volume for the current call, use the following method:
1. During a call, press the Up or Down Volume button.
2. Press the Save soft key to apply the new volume level to future calls.

Adjust the Ring Volume

To adjust the ring volume, press the Up or Down Volume button while the handset is in its cradle.

Select the Ring Type

To change the ring type, use the following method:
1. Press the Settings button.
2. Press 2 for Ring Type, or use the Navigation button to select Ring Type and press the Select soft key.
3. Use the Navigation button to select the ring type. Press the Play soft key to hear samples.
4. Highlight the ring you want, and then press the Select soft key.
5. Use one of the following options:
• Press the Ok soft key to select your setting, which returns you to the previous menu,
• Press Cancel to exit to the previous menu without changing the setting.
• Press the Back soft key to return to the main phone screen.

Adjust the Display Contrast

To adjust the contrast in your LCD Display, use the following method:
1. Press the Settings button.
2. Press 1 for Contrast, or use the Select soft key.
3. Use the Down or Up soft key to change the contrast.
4. Use one of the following options:
• Press the Ok soft key to select your contrast setting, which returns you to the main directory,
• Press Cancel to exit to the previous menu without changing the setting.
• Press the Back soft key to return to the main phone screen.

Basic: Place a Call

To place a call, use one of the following methods:
• Lift the handset and dial the number.
• Dial the number and then lift the handset.
• Press the line button for your extension, dial the number, and then lift the handset.
• Press any available button, dial the number, and then lift the handset.
• Press the New Call soft key, dial the number, and then lift the handset.
• Press a speed dial button and then lift the handset.
• If you have selected a number from a directory, press the Dial soft key, and then lift the handset.

Speakerphone: Place a Call

To place a call using the speakerphone, use one of the following methods:
• Press the speakerphone button and perform the steps for placing a basic call, and do not lift the handset.
• Perform the steps for placing a basic call and do not lift the handset.
To switch to handset operation, just lift the handset.

Headset: Place a Call

To place a call using a headset, press the headset button, then perform the steps for placing a basic call, and do not lift the handset.
To switch to handset operation, just lift the handset.

Answer a Call

To answer a call, use one of the following methods:
• Lift the handset.
• If you are using a headset, press the Headset button. If necessary, press the line button to          select between incoming calls.
• To use the speakerphone, press the Answer soft key or the Speaker button.

End a Call

To end a call, use one of the following methods:
• Hang up the handset.
• If you are using a headset, press the Headset button or the End Call soft key.
• If you are using the speakerphone, press the Speaker button or the End Call soft key.

Redial a Number

To redial the most recently dialed number, use one of the following methods:
• Lift the handset and press the Redial soft key.
• Press the Redial soft key to dial using the speakerphone.

Hold a Call

To place a call on hold while on the call, press the Hold soft key.
To retrieve a held call, press the Resume soft key.
If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.

 *Note: Because the hold feature can generate music or beeps, avoid using hold when dialed into a remote conference system. Simple three-party conferences that are created locally on your phone can safely be placed on hold without introducing music or beeps into the conference.

Mute a Call

To mute a call, press the Mute button. The Mute button lights, indicating that the other party cannot hear you.
To deactivate the mute function, use one of the following methods:
• Press the Mute button again.
• Lift the handset if you are using mute with the speakerphone.

 *Note: The Mute feature does not generate music or beeps.

Manage Call Waiting

If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone.
To answer the new call on the same line, use the following method:
1. Use the Navigation button to select the call.
2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
To return to the original call, use the following method:
1. Use the Navigation button to reselect the call.
2. Press the Resume soft key to reconnect to the call.
For calls on a separate line, press the Line button for the incoming call. The call on the other line is automatically put on hold.
To return to the original call, press the Line button associated with the original call.

Transfer a Call

To transfer a selected call to another number, use one of the following methods:
To transfer a call, use the following method:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
– If the transfer fails, press the Resume soft key to return to the original call.
3.   Announce the caller and then press Trnsfer.
4. To cancel your consult call-transfer attempt:
– Press the EndCall soft key.
5. To reconnect to the original caller:
– Press the Resume soft key.

Forward All Calls

To forward all incoming calls to another number, use the following method:

  1. Press the CFwdALL soft key.
    2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a call to that number. Remember to include locally required prefix numbers. The phone display is updated to show that calls are to be forwarded.

 *Note: To forward calls to voice mail, use the soft key and button sequence of CFwdALL soft key plus the Messages button.
3. To cancel call forwarding, press the CFwdALL soft key.

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