Zoom

Overview

Zoom provides remote conferencing services that combines video conferencing, online meetings, chat, and mobile collaboration. It's easy to use.

Getting Started

Click the Launch Zoom button below, and on the Zoom webpage click the Sign In button and login with your UA Username and password.

Launch Zoom

Features

The following core capabilities are available with Zoom.

  • High quality video, audio, screen sharing
  • Up to 500 attendees can participate in Zoom meetings, and up to 1,000 attendees can participate in Zoom webinars
  • H.323/SIP room systems integration
  • Easy-to-use tools for collaborating online with others, including share and co-annotation tools, breakout rooms, polling, and white-boarding
  • Allows for high-quality recordings of meetings, and subsequent downloading of those recordings as MP4 files
  • Multiplatform client for macOS, Windows, iOS, and Android

Help Resources

Use the help resources listed below to learn how to successfully use Zoom.

Frequently Asked Questions

  • How can I access Zoom training?

    To make sure you have full access during your Zoom training you'll need to claim your Zoom account, reserve a Live Training event, and of course install Zoom.

    Claim Your Zoom Account

    Clain your University of Alaska Zoom account by login to alaska.zoom.us, and then follow the below instructions:

    1. Click the Sign in - Configure your account.
    2. Use your UA credentials to login.

    If you do not currently have a Zoom account, following the above steps will create one for you. If you already have a Zoom account separate from the UA instance, following the above steps will prompt you to merge your account into the UA instance. Merging will keep prior recordings and scheduled meetings, but will not transfer paid-for features, such as webinar, toll-free dialing, or HIPAA compliance. Additional paid-for features are being considered for future projects.

    Zoom Training

    Once you have claimed your Zoom account, reserve your Live Training from Zoom at Zoom's website: https://zoom.us/livetraining. If you prefer, there are pre-recorded training sessions available.

    Preparing for Zoom Training

    For the best experience, you'll want to install and run the Zoom desktop client on your local computer. To do this, follow the steps below:

    1. Goto https://alaska.zoom.us/download
    2. Under Zoom Client for Meetings, click Download. Please note you will be provided a download button for the operating system you are currently running on.
    3. Open the installer, and follow the prompts to complete the install process.
    4. After the installer finishes, click Sign In.
    5. Select Sign in with alaska.zoom.us
  • How do I add a profile picture?

    Adding a headshot into your Zoom Profile helps your audience identify you, and put a face with your name when you aren't actively sharing your video feed during a meeting. Your Zoom avatar persists throughout the entire platform and you can easily update it at any time.

    Zoom Profile Setting an Avatar

    If you haven't already, add a headshot to your Zoom profile within your Zoom Web Portal. Visit the Zoom My Profile support page to learn more!

  • Why would I use a Zoom Waiting Room?

    Certain situations may warrant the need for more control over when participants join your Zoom meetings. Zoom's Waiting Room option can help!

    Zoom Waiting Rooms drop down menu

    With Waiting Room enabled, as the meeting host, you can admit attendees one by one, or hold all attendees in the waiting room and admit them all at once. And you can even customize your Waiting Room experience!

    When could you use the Waiting Room feature?

    • Patient appointments (Telehealth)
    • Client consultations (Customer Service)
    • Virtual interviews
    • Virtual performance reviews 

    Want to start taking advantage of the Waiting Room feature? Visit the Zoom Waiting Room support page to learn more!

  • What are the system requirements for Zoom?

    Zoom supports a wide variety of operating systems, and devices. For a detailed list of supported devices and platforms review Zoom's System Requirements for PC, Mac, and Linux documentation.

  • Can I schedule a Zoom meeting using my Outlook desktop client?

    Yes. Zoom offers a plugin for the Microsoft Outlook client that makes scheduling a meeting quick and convenient. For directions on how to download, install, and use the Zoom Microsoft Outlook Plugin please review Zoom's Microsoft Outlook Plugin (Desktop) documentation.

    Prerequisites

    • Mac
      • macOS 10.14.1 and above
      • Microsoft Office 2016 or higher, or Outlook as part of Microsoft Office 365
    • Windows
      • Microsoft Office 2016 or higher, or Outlook as part of Microsoft Office 365
  • Can I schedule a Zoom meeting using my Google Calendar?

    Yes. Zoom offers a add-on for Google Calendar, which has been enabled in the UA G Suite tenant, that makes scheduling a meeting quick and convenient.

    Scheduling a Meeting

    1. Open Google Calendar and click on a time slot for your meeting.
    2. Click More Options.
    3. Enter your meeting details such as the title, location, and guest list.
    4. In the Add conferencing dropdown menu, select Zoom Meeting.
      Google Calendar Meeting Selecting Zoom Meeting
    5. Click Save.

     

    Viewing and Joining a Meeting

    1. Open Google Calendar and click on a Zoom meeting you've scheduled.
    2. Hover over a join option and click the icon copy it to your clipboard, or click Join Zoom Meeting to open Zoom and join the meeting.

    You can learn more by reading Zoom's help documenation about joining a meeting.

     

    Vewing Meeting Settings

    1. Open Google Calendar and click the gear icon at the top, then click Settings.
      Google Calendar Gear Icon selected
    2. Scroll down to the bottom of the page.
      Google Calendar Settings Zoom Add-on
    3. Besides Zoom, click Settings.
    4. A new window will open where you can view your meeting settings in the Zoom web portal.

    You can learn more by reading Zoom's meeting settings help documentation.

 

Other related information

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, or email at uaa.techsupport@alaska.edu.