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Frequently Asked Questions

Student account payments, payment plans and cashiering

Student Account Refunds and Financial Aid Disbursements

  • Where did my check get mailed?

    Your check got mailed to your mailing address (MA). You can view or change this address at UAOnline.

  • How do I know if I'm signed up for direct deposit? 

    You can view or change your direct deposit information at UAOnline:

    --->Student Services and Account Information

    --->Direct Deposit Services

    to view existing direct deposit setup:

    --->View your direct deposit setup

    or to make changes:

    --->Change your direct deposit account

    Any changes to direct deposit become effective the following business day

    or to establish direct deposit:

    --->First time set up of direct deposit 

  • Can I pick up my check? 

    Due to the high volume of refunds that are processed through our office, we do not allow students to pick up checks. In addition, not having a valid mailing address is not a valid reason to pick up a check. If you would like to receive your refund quicker, please sign up for direct deposit as they take priority to printed checks. 

    If you are already signed up for direct deposit, canceling your direct deposit to have a check printed will not allow for a faster refund. 

  • I think my check got lost in the mail, what should I do? 

    If it has been more than 10 business days, you may request a stop pay by contacting the Disbursements office. An $18.50 fee applies to all stop pay requests and a check will be re-issued. To avoid lost and returned checks, please sign up for direct deposit at UAOnline to have your refunds put directly into your bank account.  

  • How do I return loan money that has been disbursed to me? 

    You can return loan money within 14 days of disbursement. Please file a loan revision request form with financial aid. Any refund received can be returned through the Cashier's office either by returning your un-cashed check or by cash, or by personal check if you received direct deposit. Any balance resulting from a return of loan monies is due by the payment deadline. 

  • Why didn't my financial aid pay for my parking decal, library fines, book fines, orientation charges, late fees or health center charges? 

    Federal student financial aid can only cover "institutional charges" as defined by the U.S. Department of Education. This definition includes current year charges for tuition, fees and on-campus room and board. Unless authorization is received, federal financial aid (Title IV) cannot be used to cover non-institutional charges such as: housing damages, parking permits, parking fines, library fine, returned check fees, health center charges, late fees or any charges not directly tied to taking a class. 

    You may submit a Title IV Authorization form to have these charges paid for by your federal financial aid. A maximum amount of $200 per aid year can be applied to a prior year debt. If you owe more than $200 in a past aid year, please contact Collections to arrange payment.

  • My refund got sent to the wrong bank account, or the credit card I paid with is closed. What should I do?

    The disbursements office is typically notified 5-7 business days after initiation of a direct deposit if it has been rejected. Rejection of a direct deposit will prompt a paper check to print. Please make sure your mailing address is up to date. 

    If you paid with credit/debit card, your refund will be credited back to your account. If that account is closed, your bank will re-route your refund to your new card or issue you a refund. Please contact your bank or credit card company for more information regarding the status of your refund. 

    The full refund policy is available in the catalog. 

  • What is Title IV?

    Title IV is the section of the Higher Education Act of 1965 that regulates the administration of the U.S. federal student financial aid programs. Title IV refers to federal Direct Subsidized and Unsubsidized Loans, TEACH grants, Direct PLUS Loans, Pell Grants, SEOG and Federal Work-Study funding. 

  • I am expecting a private donor scholarship, how do I know when it has arrived to UAA?

    Once the check arrives to UAA, it will be logged into our paperless repository. The award will then funnel through the Financial Aid office, then to the disbursements office for application to the student account.

    Due to the manual nature of these awards, processing time can take up to 10 business days from the arrival of the check to UAA.

    Because many have enrollment requirements; these awards will post to your account after the add/drop deadline. 

    To ensure timely payment, please refer to your donor's requirements. Advise your donors of the UAA instructions on our website

  • I am sponsored by an outside UA entity, how will I know when the payment is posted for that sponsorship?

    Once UAA has received the proper authorization from the outside entity/agency, the charges that are authorized should clear off of your account.

    We process daily, however, during the high peak times, it may take 5-7 business days to see those charges paid on your account.

    Monitor your account on UAOnline or via the Student Account Center.   


    - If you change your schedule after the original authorization was processed, please let our offices know so we can review and adjust your student account as needed.

    - If the agency does not cover all the costs/charges on your student account, you will be responsible for paying the remaining amounts by the payment deadline or your account will be subject to late fees and holds preventing future registration.

    - Authorization must be received prior to the payment deadline to avoid late fees.

  • I am Post 9/11 GI Bill recipient, how does it work?
    1. Start out by making contact with the VA Educational Benefits page to start the certification process.
    2. Once the certification is made and after the add/drop deadline, the University will submit a payment request to the VA on your behalf. 
    3. Any fees or tuition above and beyond what the VA certifies is the students responsibility to pay by the UAA Payment Deadline.
    4. Generally speaking, your student account will be in a deferred state up to the amount covered by the VA. 
  • What is reported on the Form 1098-T?

    In previous years, your 1098-T included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) we billed to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, we will report in Box 1 the amount of QTRE you paid during the year. 

    Depending on your income (or your family’s income, if you are a dependent), whether you were considered full or half-time enrolled, and the amount of your qualified educational expenses for the year, you may be eligible for a federal education tax credit. (You can find detailed information about claiming education tax credits in IRS Publication 970, page 9.) 

    The dollar amounts reported on your Form 1098-T may assist you in completing IRS Form 8863 – the form used for calculating the education tax credits that a taxpayer may claim as part of your tax return.

    The University of Alaska Anchorage is unable to provide you with individual tax advice; if you have questions, you should seek the counsel of an informed tax preparer or professional.

    Important Note: 1098-T statements are for informational purposes only and in no way suggest that you are eligible for a tax credit. Please speak with a tax professional or consult the IRS website for more information about whether you qualify for a tax credit.

  • Am I eligible to receive a Form 1098-T?
    You are eligible to receive a 1098-T if you incurred qualified charges during the past calendar year that were not reported on the previous year's 1098-T statement.
  • When will i receive my Form 1098-T?

    By Federal law, all forms must be postmarked by January 31st of each year. You may also access your 1098-T electronically through UAOnline:

    1. Log in with your UA credentials
    2. Select Student Services and Account Information
    3. Select Student Account

    From the Student Account page, you may select the tax year, sign up for electronic delivery of your 1098-T, and view or print your 1098-T.

  • What should I do if I need more information on the Form 1098-T?

    If you need addtional information regarding what is reported on the 1098-T, please review the information available on the IRS website. Additional information is also available in UAOnline Tax Information.

    You may also call the UA 1098-T hotline at 1-877-563-7605 for more information.