Disbursements Answers

A. Where did my check get mailed?

Your check got mailed to your mailing address (MA). You can view or change this address at UAOnline.

A. How do I know if I'm signed up for direct deposit? 

You can view or change your direct deposit information at UAOnline. Changes to direct deposit become effective the following business day. 

A. Can I pick up my check? 

Due to the high volume of refunds that are processed through our office, we do not allow students to pick up checks. In addition, not having a valid mailing address is not a valid reason to pick up a check. If you would like to receive your refund quicker, please sign up for direct deposit as they take priority to printed checks. 

If you are already signed up for direct deposit, canceling your direct deposit to have a check printed will not allow for a faster refund. 

A. I think my check got lost in the mail, what should I do? 

If it has been more than 10 business days, you may request a stop pay by contacting the Disbursements office. An $18.50 fee applies to all stop pay requests and a check will be re-issued. To avoid lost and returned checks, please sign up for direct deposit at UAOnline to have your refunds put directly into your bank account.  

A. How do I return loan money that has been disbursed to me? 

You can return loan money within 14 days of disbursement. Please file a loan revision request form with financial aid. Any refund received can be returned through the Cashier's office either by returning your un-cashed check or by cash, credit or check if you received direct deposit. Any balance resulting from a return of loan monies is due by the payment deadline. 

A. Why didn't my financial aid pay for my parking decal, library fines, book fines, orientation charges, late fees or health center charges? 

Federal student financial aid can only cover "institutional charges" as defined by the U.S. Department of Education. This definition includes current year charges for tuition, fees and on-campus room and board. Unless authorization is received, federal financial aid (Title IV) cannot be used to cover non-institutional charges such as: housing damages, parking permits, parking fines, library fine, returned check fees, health center charges, late fees or any charges not directly tied to taking a class. 

You may submit a Title IV Authorization form to have these charges paid for by your federal financial aid. A maximum amount of $200 per aid year can be applied to a prior year debt. If you owe more than $200 in a past aid year, please contact Collections to arrange payment. .

A. My refund got sent to the wrong bank account, or the credit card I paid with is closed. What should I do?

The disbursements office is typically notified 5-7 business days after initiation of a direct deposit if it has been rejected. Rejection of a direct deposit will prompt a paper check to print. Please make sure your mailing address is up to date. 

If you paid with credit card, your refund will be credited back to your account. If that account is closed, your bank will re-route your refund to your new card or issue you a refund. Please contact your bank or credit card company for more information regarding the status of your refund. 

The full refund policy is available in the catalog. 

A. What is Title IV?

Title IV is the section of the Higher Education Act of 1965 that regulates the administration of the U.S. federal student financial aid programs. Title IV refers to federal Direct Subsidized and Unsubsidized Loans, TEACH grants, Direct PLUS Loans, Pell Grants, SEOG and Federal Work-Study funding. 

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Cashiering Answers

A. When is my payment due?

The fall 2014 payment deadline is September 15th at 5pm. Please see Important Dates and Deadlines for past and future payment deadlines and late fee assessment dates. 

A. What happens if I don't pay? 

If your account is unpaid after the payment deadline it will be subject to late fee assessment and your student account will be put on hold. You may be unable to view grades, add or drop courses and order transcripts until your account has been paid in full. 

A. What can I do if I don't have the money to pay? 

UAA has a payment plan available to students and families through Tuition Management System (TMS). Please view our payment plan page for additional details.

A. I am a parent of a student, how can I make a payment on their behalf? 

  • An authorized user may also be set up to make payments through the Cashier's office by filing an Authorization to Release Education Record Information. This form must be returned to the Office of the Registrar at the One Stop Kiosk located in the University Center or to the Cashier's window. Once on file, the authorized user may pay over the phone or at the Cashiering window.

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Collections Answers

A. What are my payment options if I don't have financial aid or financial aid won't cover all of my expenses?

Your best option is to set up a payment plan. For more details, visit our Payment Plan page.  

A. Can I use financial aid to pay a balance I owe from a prior year? 

With written authorization, using the Title IV Authorization form, we may apply $200 per aid year to a prior academic year balance. If you owe more than $200 please contact our Collections office to make payment arrangements. 

A. What is the best way to avoid getting late fees? 

The best way to avoid late fees is to have payment arrangements well before the payment deadline. This means making sure all necessary paperwork is submitted to financial aid in a timely fashion, informing scholarship donors of the payment deadline or setting up a payment plan to cover any outstanding balance. 

A. How can I get the hold off my account? 

The only way to get a hold off your account is for your account to be paid in full. Please contact the Collections office to make payment arrangements or contact the Cashiers office to make payment.