IT Services year-end billing

by UAA IT Services  |   

Earlier this fiscal year, IT Services went live with a new ticketing system and has been working diligently to integrate it into and improve our billing system. The new system automates portions of the billing process resulting in more timely delivery of expenses to departments. For example, most parts and equipment expenses have already been billed directly to the provided fund/orgs when the purchase requests were originally made.

We are now ready to process IT Desktop labor expenses. They will be generated into JVs and entered into Banner beginning Wednesday, June 3. To request a report of remaining labor expenses for your department, please send an email to, with a list of fund/orgs.

If you have any other questions or concerns, please reach out to us at the email above. We appreciate your patience and understanding as we transition to the new system and billing process.

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