Student Help & Support

Person at laptop

The University of Alaska Anchorage offers a wide variety of support services to every student. The information below can help you navigate technical support, accessibility resources, academic services, UAA policies and procedures, and more. Campus-specific resources are noted where relevant.

Course Technologies

As a UAA student, you have access to many types of technology tools. Use this section to learn more about the technologies we support across our courses.

  • Blackboard

    Blackboard

    UA Blackboard Learn is UAA’s primary online space for courses. Learn more about it with Blackboard student help, including Blackboard video tutorials. Our Blackboard version is Original, not Ultra. The Learning Commons (in the Academic Support Services tab) can also help you with Blackboard basics.

    These are the most commonly used Blackboard tools:

    • Content: Your instructors will post readings, videos, web links, etc. in Blackboard
    • Discussions: The Discussion Board is a common way to interact with classmates
    • Assignments
    • Tests: Instructors may use this tool for quizzes, assignments with multiple questions, or ungraded practice activities, not just exams. Some courses use a remote proctoring service for exams, RPNow. Check your syllabus and/or course orientation for more information
    • Collaborate Ultra: This is a Blackboard web conferencing tool. Instructors may also integrate Zoom or another web conferencing platform into courses
    • My Grades: In addition to scores or grades, make sure to check your work for instructor feedback

    Blackboard includes an accessibility tool, Ally. Blackboard Ally help shows how to convert files into alternative formats.

  • Blackboard-Integrated Tools

    Blackboard-Integrated Tools

    My Media (Kaltura)

    Kaltura is a video tool built into Blackboard. Instructors may use Kaltura to post videos for you to watch. If you have difficulty watching videos in Blackboard, contact IT Services for help. Visit our Creating Videos guide to learn how to use Kaltura to record, caption, store, and share videos in your courses.

    VoiceThread

    VoiceThread is a platform for asynchronous discussions on slides, images, or video presentations. Your instructor may use it to post mini-lectures, host discussions, or assign student presentations. You can only access it through Blackboard.

    Publisher content

    Many instructors link to textbooks and publisher learning platforms. For help with these, use the platform’s help portal.

  • Zoom

    Zoom

    UA has a pro account for Zoom. Follow the Getting Started with Zoom instructions to activate your account, download the app, and learn to use it. Some courses use Zoom for class meetings. If so, the instructor usually posts a link in Blackboard to access the class Zoom sessions.

  • eWolf ePortfolio

    eWolf ePortfolio

    Digication is UAA's ePortfolio tool. Instructors may require the use of eWolf ePortfolio for your course. The ePortfolio lets you capture your course projects and reflect on your assignments, and can be a place for you to showcase work throughout your degree program. ePortfolio support is available and resources can be found on the eWolf Folio 411 site.

Student Rights and Responsibilities

Our courses adhere to all UAA Academic Policies and Processes as published in the most current version of the UAA Catalog. Please take time to review both the Catalog and UAA Student Handbook.

  • Notice of Non-Discrimination

    Notice of Non-Discrimination

    UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

    Title IX Statement

    University of Alaska Anchorage policies prohibit discrimination on the basis of race, color, national origin, ancestry, religion, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, age, genetic information, disability and protected veteran status. Discrimination includes any form of unequal treatment such as denial of opportunities, harassment, and violence. Sex-based violence includes rape, sexual assault, unwanted touching, stalking, dating/interpersonal violence, and sexual exploitation.

    If you experience discrimination, you are encouraged (but not required) to report the incident to the UAA Office of Equity and Compliance. Learn more about your rights and options at its website or call 907-786-0818. You also may make an anonymous report online. The Office of Equity and Compliance website also includes a list of confidential resources for support and advocacy.

  • Disability Support Services

    Disability Support Services

    If you experience a disability or suspect you experience a disability, please contact Disability Support Services to arrange for disability-related accommodations. UAA is committed to providing equal access to learning opportunities for students with documented disabilities. To ensure access to your classes and program, please contact DSS to engage in a confidential conversation about the process for requesting accommodations. (Meetings can occur by telephone or Zoom.) Accommodations are not provided retroactively, so please start this process early. 

    You are also welcome to contact the Disability Support Services office at uaa_dss@alaska.edu or 907-786-4530. Please see the DSS website for contacts at the community campuses, UAF, and UAS.

  • Academic Integrity

    Academic Integrity

    Academic integrity is a basic principle that requires students to take credit only for ideas and efforts that are their own. Cheating, plagiarism and other forms of academic dishonesty are defined in the Student Code of Conduct, which can be found in the UAA Student Handbook.

    Instances of cheating, plagiarism and other forms of academic dishonesty will first go through the student conduct process and then, if a violation of the Student Code of Conduct is found, academic sanctions may occur in addition to disciplinary sanctions. The Student Conduct Review Procedures are outlined in the UAA Student Handbook.

    To learn more about academic integrity, take the UAA tutorial. To access the tutorial, log in to Blackboard, go to UAA Academic Integrity Tutorial, then click Enroll. You can also read the UAA/APU Consortium Library academic integrity guide

  • Academic Disputes

    Academic Disputes

    The University has policies related to your rights as a student and the process for working through any disputes you may have. Those processes can be found in the section of the Catalog covering Academic Rights of Students and the Academic Dispute Resolution Procedure.

    Students are responsible for knowing deadlines related to registration including add/drop, withdrawal, and refund deadlines. Those are posted by the UAA Registrar. 

Academic Support Services

These services can help you excel in your courses and fulfill your academic goals. Reach out to them early for the best results.

Student Services

Take advantage of the wide variety of services and resources available at UAA to help promote your academic and personal success and well-being.