Information Technology Services

  • UAA with Duo

    As a UAA student, you have access to many online resources and services that require your university ID and password. However, passwords alone are no longer enough to protect your account and data from hackers and phishing attacks. That’s why the university will soon be requiring multi-factor authentication (MFA) for students to protect key university resources. | Early Opt-in Period: Now through Mar 21 | MFA enforcement begins (in waves): Mar 22 | MFA enforced for all students: Apr 19

    Learn how to Setup Duo

For help, contact IT Services by using our NEW Text Support Service by texting “SUPPORT” to 844-705-0262, or call us at 907-786-4646, or email us at


Information Technology Services


UAA Service Portal

  • Accessible 24 hours a day, 7 days a week
  • Browse our offered services in the Service Catalog
  • Find answers in our searchable Knowledge Base
  • Report an incident or submit a request for a service
  • View your tickets with IT for submitted reports and requests

  UAA Service Portal

Contact the Technical Support Center

Phone: 907-786-4646
Toll Free: 877-633-3888
Text "SUPPORT" to 844-705-0262

IT Customer Service Vision

“Committed to being the trusted source for providing exceptional technical advice, services and support to the University’s diverse community”

  About IT Services

Hours of Operation:

Technical Support Center

Monday - Friday 7am - 6pm
Saturday Closed
Sunday 10am - 2pm
UAA Service Portal
24 / 7 Self-Service Support

Front Office - SSB 120

Monday - Friday 9am - 4pm
includes hours for equipment drop-off/pick-up

Audio / Visual Support

Monday - Friday  7am - 6pm

Desktop Support

Monday - Friday  7am - 6pm 

Holiday Hours

  • Labor Day (September 2) Closed

Services offered by Information Technology Services

UAA IT Services offers a range of services for the UAA community.

  • Office 365 on multiple devices

    Microsoft 365 @ UA

    Microsoft 365 (aka Office 365) combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Office Web Apps, Office desktop applications, SharePoint, and Teams to help individuals be productive from virtually anywhere through the Internet. 

    Learn more about Microsoft Office 365

  • Google Workspace for Education logo

    Google Workspace @ UA

    Introducing Google Workspace for Education @ UA. A set of intelligent apps including Gmail, Docs, Drive and Calendar to connect the people in your company, no matter where in the world they are.

    Learn more about Google Workspace for Education

  • Desktop Support Services

    Desktop Support

    IT Services offers installation, maintenance and repair for desktop and laptop systems, mobile devices and peripheral network equipment. Services are provided to UAA students, faculty, staff, and computer labs for both work and personal devices.

    Learn more about Field Services (Service and Repairs)

Contact UAA Information Technology Services

These are the primary contact points for IT Services.
All requests and inquiries should start in the Technical Support Center.

Mailing Address

UAA IT Services
3211 Providence Drive
Social Sciences Building, Room 120
Anchorage, AK  99508
United States

Physical Address

3190 Alumni Drive
Social Sciences Building, Room 120
Anchorage, AK  99508
United States

Telephone Numbers

Contact IT Services Staff