Information Technology Services
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UAA with Duo
As a UAA student, you have access to many online resources and services that require your university ID and password. However, passwords alone are no longer enough to protect your account and data from hackers and phishing attacks. That’s why the university will soon be requiring multi-factor authentication (MFA) for students to protect key university resources. | Early Opt-in Period: Now through Mar 21 | MFA enforcement begins (in waves): Mar 22 | MFA enforced for all students: Apr 19
For help, contact IT Services by using our NEW Text Support Service by texting “SUPPORT” to 844-705-0262, or call us at 907-786-4646, or email us at uaa.techsupport@alaska.edu.
Information Technology Services
UAA Service Portal
- Accessible 24 hours a day, 7 days a week
- Browse our offered services in the Service Catalog
- Find answers in our searchable Knowledge Base
- Report an incident or submit a request for a service
- View your tickets with IT for submitted reports and requests
Contact the Technical Support Center
Phone: 907-786-4646
Toll Free: 877-633-3888
Text "SUPPORT" to 844-705-0262
Email: uaa.techsupport@alaska.edu
IT Customer Service Vision
“Committed to being the trusted source for providing exceptional technical advice, services and support to the University’s diverse community”
Hours of Operation:
Technical Support Center
Monday - Friday 7am - 6pm
Saturday Closed
Sunday 10am - 2pm
UAA Service Portal
24 / 7 Self-Service Support
Front Office - SSB 120
Monday - Friday 9am - 4pm
includes hours for equipment drop-off/pick-up
Audio / Visual Support
Monday - Friday 7am - 6pm
Desktop Support
Monday - Friday 7am - 6pm
Holiday Hours
- December 16 - January 10: Open Monday to Friday, 8am - 5pm
- Closed:
- Sundays (December 22 and 29)
- Christmas (December 24 - 25)
- New Year (December 31 - January 1)
Services offered by Information Technology Services
UAA IT Services offers a range of services for the UAA community.
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Microsoft 365 @ UA
Microsoft 365 (aka Office 365) combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Office Web Apps, Office desktop applications, SharePoint, and Teams to help individuals be productive from virtually anywhere through the Internet.
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Google Workspace @ UA
Introducing Google Workspace for Education @ UA. A set of intelligent apps including Gmail, Docs, Drive and Calendar to connect the people in your company, no matter where in the world they are.
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Desktop Support
IT Services offers installation, maintenance and repair for desktop and laptop systems, mobile devices and peripheral network equipment. Services are provided to UAA students, faculty, staff, and computer labs for both work and personal devices.
Service Categories
- Academic Technologies
Academic Technologies
- Accounts
Accounts
- Communication
Communication
- Hardware & Software
Hardware & Software
- Virtual Labs
Virtual Labs
Contact UAA Information Technology Services
These are the primary contact points for IT Services.
All requests and inquiries should start in the Technical Support Center.
Mailing Address
3211 Providence Drive
Social Sciences Building, Room 120
Anchorage, AK 99508
United States
Physical Address
Social Sciences Building, Room 120
Anchorage, AK 99508
United States
Telephone Numbers
- Technical Support Center: (907)786-4646
- Toll Free: (877) 633-3888
- Text: "SUPPORT" to 844-705-0262
- Email: uaa.techsupport@alaska.edu
- Business Office: (907) 786-1880
- Fax: (907) 786-6000
- UAA Switchboard: (907) 786-1800