FAQ for Students

aie-elearningBelow is a list of frequently asked questions (FAQ) regarding eLearning students and online classes. If you have additional questions please contact our office at (907) 786-1730 or uaa_eLearning@alaska.edu

FAQ Regarding RPNow

  • Who can use RPNow?

    Who can use RPNow?

    RPNow is available to online or blended courses with the University of Alaska Anchorage campuses. Instructors must allow the use of RPNow in their course before a student can request to test with RPNow.
  • What equipment and technology do I need to use RPNow?

    What equipment and technology do I need to use RPNow?

    You will need to have a computer (Windows 7+ or MAC 10.8+), a secure internet connection, a compatible internet browser (preferably Chrome), a microphone, and webcam (preferably external) to use RPNow.
  • How do I request to use RPNow instead of testing at a traditional testing center?

    How do I request to use RPNow instead of testing at a traditional testing center?

    If your course is eligible to use RPNow, students will submit a proctor form and select RPNow as their testing location and list their address. Testing environments must meet UAA eLearning guidelines.  
  • Can I use RPNow at a local coffee shop or computer lab?

    Can I use RPNow at a local coffee shop or computer lab?

    Environments need to be private and isolated. You may check out an individual study room at a library but are not permitted to test in open/common areas. Computers labs and public environments, like coffee shops, are not appropriate testing locations.
  • What’s an acceptable testing environment for RPNow?

    What’s an acceptable testing environment for RPNow?

    The testing environment needs to be void of anything that comprises academic integrity or provides an unfair advantage. Students will need to remove prohibited testing items from their desk area and place approved resources in a neat pile.
  • Do I contact UAA eLearning to schedule appointments?

    Do I contact UAA eLearning to schedule appointments?

    Students who use RPNow do not need to schedule appointments with UAA’s eLearning Testing Center. Appointments can only be made, verified, and attended by the student taking the exam by presenting a valid photo identification (i.e. Driver’s License or Student ID). Membership cards are not valid forms of ID.  Federal law prohibits RPNow from accepting military and CAC ID’s. Testing outside of the set dates will require instructor approval.
  • How will I get the password for the exam?

    How will I get the password for the exam?

    RPNow will allow students to insert the password once the complete the authentication sign in process. The password will never be revealed to students.
  • How long does it take for my test to submit?

    How long does it take for my test to submit?

    Students will save and complete their blackboard assessment the same as if they were testing at a traditional center. RPNow estimates it will take between 5 – 90 minutes to upload the recording data. Students should not turn off their computer during this time.
  • Am I allowed to take breaks during the exam?

    Am I allowed to take breaks during the exam?

    Restroom breaks while testing are not permitted; exams must be completed in one sitting unless otherwise specified.
  • Are there additional costs for RPNow?

    Are there additional costs for RPNow?

    There are not additional costs and fees associated with the use of RPNow.
  • Can students who use RPNow access services for disabled students?

    Can students who use RPNow access services for disabled students?

    Yes, UAA's Disability Support Services office is a resource for both on-campus students & online students.
  • How do I learn how to use RPNow?

    How do I learn how to use RPNow?

    A practice exam, a student setup guide, and policy and procedure documents will be available in the course under the menu option of RPNow. Students will be able to take the practice test multiple times.
  • Is there a different login for RPnow?

    Is there a different login for RPnow?

    No, students access RPNow within their Blackboard course.
  • Who do I contact if I am experiencing technological issue with RPNow?

    Who do I contact if I am experiencing technological issue with RPNow?

    RPNow provides 24/7/365 technical support for faculty and students. Students can contact support through a chat feature while the student is taking their exam. Students will need to have a phone available while they are taking the assessment. The phone should remain powered off unless RPNow’s technical support directs the student to call for further support and help.
  • Do I have to use RPNow?

    Do I have to use RPNow?

    RPNow is an alternative option for students who do not wish to test at a traditional/physical location.
  • What if I don’t have a webcam or microphone?

    What if I don’t have a webcam or microphone?

    Students will have the option of checking out a webcam at the UAA eLearning library; the webcam must be used in the facility in an individual study room. Students who not have the proper equipment to use RPNow will have to submit a proctor form for an approved or alternative site.

 

eLearning: Distance Student Services
(907) 786-1730 | Tollfree (885) 582-2337 (AK Only) | Fax: (907) 786-1008 | uaa_eLearning@alaska.edu | Mon–Fri, 8a–5p

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