Current academic year IT Updates and News are included below.

• Spring 2025
  
  

  • Ashfall Guidance

    Guidance on preparing computer equipment for a volcanic ashfall event.

  • IT Strategic Plan

    Information Technology Services has completed development of a new IT Strategic Plan for UAA. The new plan coveres Fiscal Years 2025-2027. The plan sets a vision for the future and critical improvements ITS needs to achieve to ensure modern and security IT services for UAA. 

  • AI Resources

    UAA's new AI Resources page is now available which also provides links to OIT's Generative AI information and guidance site.

  • Cloud Storage Changes

    Cloud Storage Changes Coming!

  • Getting Technology Help

    UAA IT Services is here to help you with your technology needs! IT has an extensive self-service Knowledge Base, available 24/7 at uaa.alaska.edu/techportal.  

    Want to talk to a technician? The Technology Support Center is available on the phone at 907-786-4646 or via email at uaa.techsupport@alaska.edu. Fall semester hours are Monday through Friday 7:00 am–6:00 pm and Sundays 10:00 am–2:00 pm. 
     
    See the next page for just a few of the things UAA IT Services can help you with. 

    • General UAA computer & phone support 
    • Classroom support
    • Application support  - BlackBoard, UAA Gmail, Microsoft Office, Adobe, and more!
    • Password resets - me.uaa.alaska.edu
    • WiFi connectivity
    • Desktop Services
    • University computer repair
    • Affordable personal computer repair *free 30-min diagnosis
    • All brands of computers support
    • Authorized Apple & Dell service provider (computers, laptops, and tablets) 

    For IT support contact the Technical Support Center at:  

    • Self-Service Portal: uaa.alaska.edu/techportal 
    • Phone: 907-786-4646  
    • Email: uaa.techsupport@alaska.edu