Maintenance and Work Orders


UAA Campus Services employs a professional maintenance and custodial team, as well as a team of student workers, to manage maintenance and common area cleaning needs in the residential community.

Work Orders

If something breaks or you need maintenance assistance, you can place a “Work Order” with the Residence Life Customer Service Desk.

Three ways to place a Work Order

  • Visit the Residence Life Desk in the Commons to place the order in person
  • Call the Residence Life Desk at 907-751-7202
  • Email Residence Life at

Emergency Maintenance

If your apartment or room has an emergency issue, call the Residence Life Desk during business hours (8 am and 5 pm) at 907-751-7202, or your RA-on-duty after hours, on weekends or holidays as soon as you discover the problem. If the emergency happens outside of desk hours, the RA will notify a Residence Coordinator who will call in the maintenance crew if the situation warrants it.

The following maintenance issues are generally considered to be emergencies:

  • Plumbing (toilet or radiator leakage, or anything involving leaking or standing water)
  • Broken window
  • Fire safety equipment issue (fire alarm is activated or beeping)
  • Loss of heat or hot water
  • Electricity outage
  • Key/lock issues (cannot unlock or open your door)
  • Any situation that compromises the health or safety of residents or the community.

Custodial Services

The UAA Housing Custodial Team works to maintain a clean and comfortable living environment in the common areas of your building and in the Gorsuch Commons. They are responsible for cleaning and sanitizing floors, lounges, laundry rooms, etc. Note: the custodial team is not responsible for cleaning of occupied private rooms, suites and apartments. It’s the responsibility of residents to clean their own rooms, suites or apartments.

If you see an event or situation that may require custodial cleanup in a common area, please place a Work Order with the Residence Life Desk in the Commons.