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Lockouts, Maintenance and Wi-Fi

UAA Campus Services employs a professional maintenance and custodial team, as well as a team of student workers, to manage maintenance, lock and key issues and common area cleaning needs in the residential community.

Lockouts

If you have lost or forgotten your Wolfcard and are locked out of your room, suite or building, or if you are having trouble with your lock, please follow the steps below for help: 

  • From 8 am - 5 pm, Monday - Friday, call 907-529-9177 for assistance, or come to the Residence Life Information Desk in the Gorsuch Commons between 10 am and 5 pm to get a temporary key.
    • If you don't have your Wolfcard and can't get into the Commons, you can call the Information Desk between 10 am and 5 pm at 907-751-7202 to be let in. 
  • From 5 pm - 8 am, Monday - Friday, on weekends or holidays when the University is closed, call your RA-on-Duty for assistance.  

A few things to note about lockouts and Wolfcards: 

  • Students are permitted two lockouts (not including any maintenance or hardware issues with your lock), free of charge, per semester. Each additional lockout will result in a charge equivalent to the cost of a replacement Wolfcard being placed on the student's account.
  • The Residence Life Information Desk can print Wolfcards for students who are new moving into student housing or if their current Wolfcard is damaged and needs to be reprinted. If your Wolfcard has been lost or stolen, you'll need to get a new Wolfcard at Eugene Short Hall or the Consortium Library. Please visit the Wolfcard website for more information about where to get a new Wolfcard. 

Work Orders

If something breaks or you need maintenance assistance, you can place a “Work Order” with the Residence Life Information Desk.

Three ways to place a Work Order

  • Visit the Residence Life Information Desk in the Commons to place the order in person
  • Call the Residence Life Information Desk at 907-751-7202. If you are calling when the desk is closed, please leave a detailed message and your work order will be submitted as soon as possible once the desk is open.
  • Email Residence Life at uaa.residencelife@alaska.edu

Emergency Maintenance

If your apartment, suite or room has an emergency issue, call the Lockouts and Emergency Maintenance line during business hours (8 am and 5 pm, Monday - Friday) at 907-529-9177, or your RA-on-duty after hours, on weekends or holidays as soon as you discover the problem. If the emergency happens outside of business hours, the RA will notify a Residence Coordinator who will call in the maintenance crew if the situation warrants it.

The following maintenance issues are generally considered to be emergencies:

  • Plumbing (toilet or radiator leakage, or anything involving leaking or standing water)
  • Broken window
  • Fire safety equipment issue (fire alarm is activated or beeping)
  • Loss of heat or hot water
  • Electricity outage
  • Key/lock issues (cannot unlock or open your door)
  • Any situation that compromises the health or safety of residents or the community.

Some Important Things to Know About Maintenance and Work Orders

  • While we cannot guarantee residents won’t be charged for damages they caused, our main purpose is to help return your suite or apartment to full working order! Please don’t let fear of charges deter you from reaching out if you need assistance with a maintenance issue. 
  • Please don’t attempt to fix maintenance issues on your own! Our department has special tools and equipment to address any issue that might arise in your suite or apartment, as well as access to a team of expert trade workers. Attempting to fix issues on your own often times makes the issue more difficult and expensive to resolve. 
  • The furniture provided in your suite or apartment is commercial grade quality, meaning it is built to last for a long time. This also means it is more expensive than what you would find in a furniture store, so please take care when interacting with it. 
  • Please do not contact UAA Facilities & Campus Services if you have a housing maintenance issue! This department covers maintenance for the whole UAA campus, while our team specifically works on issues on residential campus. Work Orders related to campus housing submitted to the main Facilities and Campus Services office will be forwarded to the Residence Life office, but may cause major delays in response time as they get forwarded back to our team to address. 
  • Residents with assistance animals should note that any damages caused by the assistance animal are the responsibility of the owner. 
  • If you continue to have a maintenance issue after after a work order has already been completed, don’t hesitate to reach out again and let us know. 

Custodial Services

The UAA Housing Custodial Team works to maintain a clean and comfortable living environment in the common areas of your building and in the Gorsuch Commons. They are responsible for cleaning and sanitizing floors, lounges, laundry rooms, etc. Note: the custodial team is not responsible for cleaning of occupied private rooms, suites and apartments. It’s the responsibility of residents to clean their own rooms, suites or apartments.

If you see an event or situation that may require custodial cleanup in a common area, please place a Work Order with the Residence Life Information Desk in the Commons.

Wi-Fi

Internet and Wi-Fi service on residential campus is provided by GCI. If you have any issues with the Wi-Fi connection, please call 907-865-4456. This help line is dedicated to the residential campus and is staffed 24 hours every day.